Weekly Parts Upd

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
FROM: Parts Assistance Center
RE:
Weekly Parts Update
DATE: September 14, 2018
EXTENDED WARRANTY UPDATE
The warranty on the SBC Hydraulic Unit for MY 2003-2006 Model 211, MY 2006 Model 219, and Model Year 2003-2012
Model 230/231 was extended from the original 4 years/50,000 miles to 25 years with no mileage limitation. The SBC
Hydraulic Unit extended warranty applies to all conditions that justify the replacement of the SBC Hydraulic Unit and
specific listed components under the standard New Vehicle Limited Warranty terms and conditions. Please note that the
warranty extension now includes: Model Year 2004-2012 Model 240, and Model Year 2005-2009 Model 199 vehicles.
Please refer to the Extended Warranty Update, MY03-12 Model 211, 219, R231, 199 (E-Class, CLS-Class, SL-Class,
Maybach, SLR-Class) SBC Extended Warranty NCU dated September 12, 2018 for additional information.
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
CONSTRAINED
PART NUMBER
A 000 010 03 01 64
A 002 989 23 71 09
A 002 990 91 22
A 003 420 89 20 41
A 013 154 55 02 87
A 117 780 00 22 28
A 164 870 11 26 80
A 169 543 03 31
A 176 780 20 00 9F67
A 204 490 17 60 64
A 204 490 72 35
A 204 490 81 36
A 204 735 21 25
A 205 860 59 01 9C94
A 205 860 60 01 9C94
A 211 323 01 44
PART DESCRIPTION
FILLER CAP
ADHESIVE
SCREW
TS BRAKE PAD
REMAN-ALTERNATOR
CAP, CONTROLLED SHD
REMAN CTRL.UNIT REAR DOOR
ELECTRICAL WIRING HARNESS / 0.75
SUNROOF ROLLER BLIND
EXHAUST GAS LINE
EXHAUST PIPE
CATALYTIC CONVERTER SYS.
WINDOW GUIDE RAIL
SEAT BELT
SEAT BELT
RUBBER BUFFER
1 | Weekly Parts Update, September 14, 2018
QTY RCVD
9/5-9/12
0
0
0
0
1
0
0
0
0
0
0
0
0
7
7
0
BACKORDER RECOVERY
UNKNOWN
UNKNOWN
SEPTEMBER 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
CONSTRAINED
PART NUMBER
A 211 330 17 01
A 219 820 03 21
A 219 820 04 21
A 251 830 05 90 64 9051
PART DESCRIPTION
Drive Shaft
BLINKER LAMP
BLINKER LAMP
OPERATING UNIT
QTY RCVD
9/5-9/12
0
0
0
0
BACKORDER RECOVERY
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCU as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
RETURNS
Part
Centrifugal Pumps
Front Seat Cushion
Trim Bumper
Part Number
to be Returned
A0998660021
A0998660121
New Part Number
A2058660000
A2058660100
A2059107716
A2059107916
A2059108816
A205910771628
A205910791628
A205910881628
September 27, 2018
A20588530059999
A20588531059999
A20588023099999
A20588024099999
October 5, 2018
Return Deadline
September 20, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
2 | Weekly Parts Update, September 14, 2018
SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After verifying
that the part was purchased within the last 36 months. If all is correct, please create a special return as illustrated below:


Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is new part, select “SCM Auth Part Return”
o SCM auth core ret – If you are trying to return a Core part (70), select “SCM Auth Core Return”
PROGRAMS AND PRODUCT UPDATES
Parts Specification Requests
Please be reminded that all parts specifications requests must be submitted via the Parts Specification Request Form
(Forms & Links tab on the PAC website) and not via email. Please transition to this process to avoid delay in processing of
your requests.
3 | Weekly Parts Update, September 14, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Webinars – PAC Workbench, September 18-19
The Parts Assistance Center is happy to announce the launch of our new parts case system, PAC Workbench. The
Workbench was developed to replace our current CRM system, Siebel, and improve your customer service experience.
The Workbench is a case management system which will allow you to send inquiries through an online portal. Dealers are
to submit inquiries to the PAC via this primary application. The system will also allow you to search and find solutions for
your parts inquiries.
The workbench will launch on September 25th with webinars organized to train the entire dealer network; see below
schedule.
US03
Session 1: Tuesday September 18th
11:30 am to 12:15 pm EST
US04
Session 1: Tuesday September 18th
2:15 pm to 3:00 pm EST
US05
Session 1: Tuesday September 18th
1:15 pm to 2:00 pm EST
Session 2: Wednesday September 19th
11:30 am to 12:15 pm EST
Session 2: Wednesday September 19th
11th 2:15 pm to 3:00 pm EST
Session 2: Wednesday September 19th
1:15 pm to 2:00 pm EST
US06
Session 1: Tuesday September 18th
9:00 am to 9:45 am EST
US08
Session 1: Tuesday September 18th
10:30 am to 11:15 pm EST
Session 2: Wednesday September 19th
9:00 am to 9:45 am EST
Session 2: September 19th
10:30 am to 11:15 pm EST
Link to Webinar: https://mbusatraining.adobeconnect.com/r79aeu7d2093/
Dial in Phone: (888) 205-5513 Participant Code: 373224
If you have any questions or would like more information, please feel free to reach send an email to [email protected].
Please refer to the Launch – PAC Workbench NCU dated September 6, 2018 for additional information.
4 | Weekly Parts Update, September 14, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Reman: Price Reductions
Price reductions for Reman Air Suspension Struts, Shock Absorbers (effective July 1st) and Remam AC Compressor
(effective August 1st) are in effect.
Please refer to the respective Reman NCU for additional program information.
Reman Portfolio Expansion
Please be advised that the below part numbers have been added to the Reman portfolio.
Please refer to the Reman Portfolio Expansion: September NCU dated September 14, 2018 for additional program
information.
XPPI – Electronic Parts Catalog Updates
Access is available via NetStar to all Parts team member with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab → Electronic
Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018). Please be reminded that the
current EPC will sundown on September 30th.
To access the new system via NetStar:
Click on LINKS, then Select the link to XENTRY Portal (XiW, XPPI)
After following the link, or by navigating directly to , select “Parts job” from the
“Functions” menu
5 | Weekly Parts Update, September 14, 2018
XPPI Tip of the Week
Settings Options
This week we’ll look at the main display settings, found on the Actions menu.
While most of these are self-explanatory, there are two that merit special attention:

Show images in Subgroup selection: If you don’t like the subgroup thumbnails, this switches them off.
When you select the Subgroup display as a list (instead of grouped) the subgroup display takes up little
space. Regardless of the settings, subgroup thumbnails always show below the main section once a
subgroup is selected.

Submit availability query for “Add to shopping cart” action: Dealers using StockPro can have part
availability displayed if this option is checked. Both local (in-dealer) and PDC availability can be displayed.
Note that, at the moment, D2D availability is also shown, but here the availability cannot be certain: It
depends on the other dealer being willing to sell the part, which is not always the case.
We encourage you to explore the
effects of each of these settings.
As you explore, you will see that
XPPI offers a greater range of
display options compared to EPC.
With a little experimentation, you’ll
find the settings that best fit the
way you prefer to work.
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.
Next Week: More settings options
6 | Weekly Parts Update, September 14, 2018
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.