PC651

CAMPAIGN
BULLETIN
QUALITY ACTION
Rear Brake Hose Bracket
Reference: PC651
Date: September 21, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2018.5 Rogue
MY2018.5 Rogue Hybrid
Affected
Population:
NA
Dealer
Inventory:
1,072
48
SERVICE COMM
Activation date:
Stop Sale
In Effect
September 21,
2018
NO
*****Dealer Announcement*****
Nissan is conducting a quality action to inspect 1,120 specific 2018.5 Rogue and Rogue
Hybrid vehicles identified in Service Comm, and if necessary, tighten the rear brake hose
bracket fasteners to the specification.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to complete this inspection
and, if necessary, repair prior to sale to ensure customer satisfaction.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in new dealer inventory are affected by this service action
using Service Comm I.D. PC651
 New vehicles in dealer inventory can also be identified using DCS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Use the attached procedure to inspect the vehicle.
 Do not file a claim if the bracket is loose (moveable by hand) or the
bolt(s) are missing. Additional Steps are required for a Loose Bracket or
Missing bolts.
 Email the following information to: [email protected]
 E-mail subject line: PC651 Rear Brake Hose Bracket
 Attach clear pictures of bracket
 Dealer Name:
 Dealer Code:
 Dealer Address:
 VIN:
 Contact Person Name:
 Contact Person Phone Number:
 Continue to HOLD the vehicle.
Nissan Field Quality will review the E-mail submissions within 48 hours of
receipt and send the necessary repair instructions and claim information.
PC651 | Original Document
3. If the bolts are properly torqued or moved more than ¼ turn, submit the applicable
warranty claim for the action performed so it can be closed on Service Comm and
release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in new vehicle inventory. Nissan
requests dealers to perform this repair on new vehicles in inventory prior to being retailed
to ensure customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Inspection procedure begins on next page *****
PC651 – ROGUE/ROGUE HYBRID
REAR BRAKE HOSE BRACKET (LH & RH)
SERVICE PROCEDURE:
B-Pillar
1. Verify VIN of affected Rogue (Figure 1).

Review Certification Label on B-Pillar
Figure 1
2. Place Rogue on lift (Figure 2).
Figure 2
3. Locate L/H and R/H Rear Brake Hose Brackets (Figure 3, 4).
Figure 3

Figure 4
If the Brake Hose Bracket is Loose (Moveable by hand) or a Bracket Bolt is missing go
to step 5.
4. Place suitable Torque wrench on L/H and R/H bolts and torque to
15.75 N.m (1.61 kg-m, 12 ft-lbs) (Figure 5, 6).
L/H Brake Hose Bracket
R/H Brake Hose Bracket
Figure 5
Figure 6
Did any of the bolts move over one quarter (1/4) turn before appropriate
torque was achieved?

If NO (Bolt did not move) lower the vehicle and remove from lift, submit a warranty
claim using OP Code PC6510 (See claims info), and release the vehicle. No further
repair is needed.

If YES (Bolt moved more than one quarter (1/4) turn) lower the vehicle and remove
from lift, submit a warranty claim using OP Code PC6511 (See claims info), and
release the vehicle. No further repair is needed.
2
5. Additional Steps for a Loose Bracket or Missing bolts.
Email clear pictures of bracket, to [email protected].
Make sure to include the below information:
E-Mail Subject Line: PC651 Rear Brake Hose Bracket
Attach Clear Pictures referenced above
Dealer Name:
Dealer Code:
Dealer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:
Continue to HOLD the vehicle. Do not Submit warranty claim.
Nissan FQA will review the E-mail submissions within 48 hours of receipt
and send the necessary repair instructions and claim information.
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC651
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC651
ZZ
99
Op Codes
Flat Rate
Time
Parts
Required
on claim
Expense
Code
Required
L/H and R/H Rear Brake
Hose Bracket bolts
properly Torqued
PC6510
0.3 Hr
No
No
L/H and/or R/H Rear
Brake Hose Bracket
bolt(s) moved over
(1/4) turn and
required Torque
PC6511
0.3 Hr
No
No
3