PC653

SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Engine Coolant
Voluntary Service Campaign
Reference: PC653
Date: September 28, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017 QX60 (L50)
MY2017 QX60 Hybrid (L50H)
Affected
Population:
83
1
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
September 28, 2018
NO
***** Campaign Summary *****
INFINITI is conducting a Voluntary Service Campaign to drain and refill the radiator on specific 2017
INFINITI QX60 (L50) and QX60 Hybrid (L50H) vehicles.
Due to an issue at the plant that has since been corrected, the radiator glycol/water coolant
concentration mix ratio may be out of specification. Clients may notice poor heating performance as
a result.
***** What Retailers Should Do *****
1.
Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaign I.D. PC653.
2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to
ensure client satisfaction.
3. Retailers should use ITB18-033 to correct any vehicles subject to this campaign.
4. Once repaired, retailers should submit the claim, using the claims coding provided, and release the
vehicle.
***** Release Schedule *****
Parts
Repair
Owner
Notification

No parts are needed. R should use Nissan Blue Extended Life
Antifreeze/Coolant (999MP-L25500P)
 Up to two (2) gallons of coolant may be claimed per vehicle if
more than one (1) gallon is required.
 Retailers can order Nissan Blue Extended Life Antifreeze/Coolant through the
INFINITI Maintenance Advantage program: Phone: 877-INF-IMA1 (877-4634621). Website order via link on dealer portal www.NNAnet.com and click on
the “Maintenance Advantage” link.
 ITB18-033
NOTE: The campaign bulletin is available on ASIST and NNAnet
INFINITI will begin notifying owners of all potentially affected vehicles in October
2018 via U.S. Mail.
PC653 | Original Document
***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to this voluntary service campaign was part of a retailer
trade, the letter associated with that VIN should be forwarded to the appropriate retailer for repair
completion.
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this action?
A.
Due to an issue at the plant that has since been corrected, the radiator glycol/water coolant
concentration mix ration may be out of specification.
Q.
What is the possible effect of this condition?
A.
Clients may notice poor heating performance as a result.
Q.
What will be the corrective action?
A.
INFINITI retailers will drain and refill the radiator with Nissan Blue Extended Life
Antifreeze/Coolant.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately one (1) hour to complete. However, your INFINITI retailer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
INFINITI will begin notifying owners of all potentially affected vehicles in October 2018 via
U.S. Mail.
PC653 | Original Document
Q.
Are parts readily available?
A.
No parts are needed. Retailers should use Nissan Blue Extended Life Antifreeze/Coolant
(999MP-L25500P)
 Up to two (2) gallons of coolant may be claimed per vehicle if more than one (1) gallon
is required.
Retailers can order Nissan Blue Extended Life Antifreeze/Coolant through the INFINITI
Maintenance Advantage program: Phone: 877-INF-IMA1 (877-463-4621). Website order
via link on dealer portal www.NNAnet.com and click on the “Maintenance Advantage” link.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A.
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being
services. Courtesy vehicles are subject to availability and not guaranteed. Please check with
your retailer for availability and further details.
Q.
I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the client free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling retailer or contact a retailer to obtain a new
owner’s manual?
A.
No, any authorized INFINITI retailer can repair INFINITI vehicles.
PC653 | Original Document
Q.
What model year vehicles are involved?
A.
Certain 2017 INFINITI QX60 and QX60 Hybrid vehicles within a specific production range are
affected.
Q.
How many vehicles are involved in the campaign?
A.
A total of 84 vehicles are potentially affected.
Make/Model
MY2017 QX60 (L50)
MY2017 QX60 Hybrid (L50H)
Dates of Manufacture

Manufactured between July 8, 2017 and
July 10, 2017
Q.
Are you experiencing this condition on any other INFINITI (or Nissan) models?
A.
Yes. MY2017 Nissan Pathfinder and Rogue vehicles may also be affected.
PC653 | Original Document