Bulletin Update

Technical Service Bulletin
24DD UPDATE – ECM Software Update (FED_EMS)
August 11, 2018
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2016-2018
See Elsa
See Elsa
REVISION HISTORY
Revision
1
2
Date
Purpose
July 11, 2017
Original publication
August 11, 2018
Updated photo in work instructions to reflect that the “Flash” operating
mode must be used.
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
The software update will correct a cylinder imbalance monitor tracking error within the fuel system OBD readiness
bit on specified MY 2016-2018 vehicles.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 24DD code in the Elsa Campaign/Action Information
screen on the day of repair.
•
Vehicle must be within the Federal Emissions Warranty.
•
Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
The software update will correct a cylinder imbalance monitor tracking error within the fuel system OBD readiness
bit on specified MY 2016-2018 vehicles.
© 2018 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Attach an appropriate battery charger to the vehicle.
3. Switch on the hazard warning lights.
CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.
4. Attach the scan tool to the vehicle using an USB cable.
5. Confirm that the scan tool is communicating with the diagnostic head by USB . If the
Bluetooth symbol is shown  then disconnect the diagnostic head from the vehicle and then
reattach the USB cable to the diagnostic head and then reattach to the vehicle.
6. Using “Flash”, perform the update using the SVM action code, 24DDA128.
7. After the Flashing test plan has completed upload log online.
© 2018 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
Damage Code
Parts Vendor Code
Claim Type
24DD
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark Labor as causal part
Do not claim wash/loaner under this action
8U
Connect battery charger.
Labor operation: 2706 8950
10 T.U.
--AND—
Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2470 2599
Time state on diagnostic
protocol (max 40T.U.)
© 2018 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
© 2018 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.