16-117-18

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2018 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY:
		
		
		
		
		
		
SUBJECT:
2018MY Legacy and Outback 2.5L NA CVT
2018MYLegacy and Outback 3.6L NA CVT
2018MY Impreza 2.0L CVT
2018MY Crosstrek 2.0L CVT
2018MY Forester 2.5L NA CVT
2018MY Forester 2.0L Turbo CVT
2018MY WRX 2.0 Turbo CVT		
NUMBER: 16-117-18
DATE: 10/09/18
CVT Warranty Extension
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the
above listed models and model years from the original five (5) years or sixty thousand (60,000)
miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever
comes first). This change is not in response to any specific condition, rather it is to provide customers
with added assurance regarding the function and overall performance of their CVT. A copy of the
customer letter is attached to this bulletin as reference.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility
for this warranty extension before proceeding with any inspection or repair. See sample inquiry
result below.
IMPORTANT: The CVT warranty extension is subject to the same terms and conditions set forth
in the New Car Limited Powertrain Warranty. The CVT warranty extension is only applicable to
the original equipment CVT and Genuine Subaru replacement CVT assemblies including those
remanufactured by Subaru of America, Inc. It does not apply to salvage yard CVTs, rebuilt salvage
vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those
approved by Subaru of America, Inc. See individual vehicle Powertrain Warranty coverage for details
as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies
and Procedures guide.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 16-117-18; Date: 10/09/18
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1 of 5
SERVICE PROCEDURE:
Customer presents for inspection or
repair under CVT warranty extension
Is there a
specific
concern?
YES
NO
Proceed with theNO
CVT Inspection
following procedures outlined in
this bulletin
NO
Was a
repairable
concern found?
YES
Proceed with diagnosis and repair
following applicable service manual
procedures
Do any of these
bulletins apply?
Does TSB
16-90-13R
16-102-16
16-103-16R
Apply?
16-102-16
16-104-17
YES
NO
Proceed with diagnosis and repair
following applicable Service Bulletin
procedures
STOP
REFERENCE:
•
16-102-16- All Models- P0841 Secondary Oil Pressure Sensor Performance Diagnostics
CVT REPAIR AND REPLACEMENT POLICIES
8.4.33.1.3 Original CVT Transmission
Effective August 1, 2011 the following component repairs are required to be performed to the
vehicle’s original CVT Transmission when it is determined that such repairs will correct a failure:
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated the
fluid
•
Control Valve Body replacement as long as an internal failure has not contaminated the fluid
•
Control Valve Body Harness
•
Front Oil Pump Seal
Continued...
Bulletin Number: 16-117-18; Date: 10/09/18
Page 2 of 5
•
Output Clutch Control Valve Body (Hybrid vehicle)
•
Drive Motor Assembly (Hybrid vehicle)
•
Multi Plate Transfer Clutches (MPT)
•
Mechanical Shifter and parking system components
•
Valve Body and Pick Up Screen
•
Secondary Oil Pressure Switch
•
Inhibitor Switch
•
Extension Housing Rear Seal
•
Oil Inlet and Outlet Pipes
•
Cooler Pipes
•
Axles and seals
•
All external sensors or switches
•
Oil pressure test parts and drain plug
•
Parking Pawl and spring
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used (when reman supply becomes available*) except in the case of a
“new” or an “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing
procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory
that the transmission cooler flush be supplied by SOA for all claims submitted to SOA for
reimbursement.
*Until reman supply is available, follow the 90% repair /replacement policy as outlined in the Claims
Policies and Procedures Manual, Section 8.4.8: Assemblies for full details.
8.4.33.1.4 Remanufactured CVT Transmission
The following component repairs are required to be performed to the vehicle’s remanufactured
transmission when it is determined that such repairs will correct a failure:
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated the
fluid
•
Control Valve Body replacement as long as an internal failure has not contaminated the fluid
•
Control Valve Body Harness
•
Front Oil Pump Seal
•
Output Clutch Control Valve Body (Hybrid vehicle)
•
Drive Motor Assembly (Hybrid vehicle)
•
Multi Plate Transfer Clutches (MPT)
•
Mechanical Shifter and parking system components
Continued...
Bulletin Number: 16-117-18; Date: 10/09/18
Page 3 of 5
•
Valve Body and Pick Up Screen
•
Secondary Oil Pressure Switch
•
Inhibitor Switch
•
Extension Housing Rear Seal
•
Oil Inlet and Outlet Pipes
•
Cooler Pipes
•
Axles and seals
•
All external sensors or switches
•
Oil pressure test parts and drain plug
•
Parking Pawl and spring
NOTES:
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing
procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory
that the transmission cooler flush be supplied by SOA for all claims submitted to SOA for
reimbursement.
CVT Inspection:
•
If a customer presents for a CVT inspection under the terms of this CVT warranty extension
with any concern, follow the standard Warranty practices related to diagnosis and / or repair
as outlined in the applicable Service Manual.
WARRANTY / CLAIM INFORMATION:
Refer to the Labor Time Guide for the applicable claim submission information.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 16-117-18; Date: 10/09/18
Page 4 of 5
									
										
October 2018
Important Notice:
Warranty Extension for Continuously Variable Transmission (CVT) 2018 Legacy/Outback,
Impreza, WRX, Crosstrek, and Forester
Dear Subaru Owner:
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension
to the New Car Powertrain Limited Warranty for your vehicle’s Continuously Variable Transmission (CVT).
As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing a CVT
Warranty Extension program which extends warranty coverage for the CVT on the models listed above
that were sold or leased in the United States.
Please note that this is not a recall, and it does not impact the safety of your vehicle. If your vehicle is
operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension
has been automatically applied to your vehicle.
CVT Warranty Extension
The CVT Warranty Extension extends the vehicle’s original New Car Powertrain Limited Warranty as it
applies to the CVT.
For all vehicles listed above:
•
The coverage period extends the vehicle’s New Car Powertrain Limited Warranty as it applies to
the CVT to ten (10) years or one hundred thousand (100,000) miles (whichever occurs first).
•
Inspections or repairs under this coverage period must be completed prior to the expiration of that
ten-year or one-hundred-thousand-mile period (whichever occurs first).
Only if you have a concern with your CVT would you need to schedule an appointment with an authorized
Subaru retailer.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please
contact the CVT Extension Hotline at 844-373-6622. Additional information can be found online at:
www.cvtclaim.subaru.com
Sincerely,
Subaru of America, Inc.
Bulletin Number: 16-117-18; Date: 10/09/18
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