B011715

Page 1 of 6
SI B01 17 15
Warranties
January 2016
Warranties
This Service Information bulletin supersedes SI B01 17 15 dated December 2015.
designates changes to this revision
SUBJECT
N54T Engine Fuel Injectors – Limited Warranty Extension to 10 Years/120,000 Miles
MODEL
E82 (1 Series M Coupe)
Model Year 2011 produced from 10/26/2010 to 10/28/2011
E89 (Z4 sDrive35is)
Model Year 2011 produced from 9/16/2009 to 8/30/2011
E92 (335is Coupe)
Model Years 2011 and 2012 produced from 11/18/2009 to 6/27/2012
E93 (335is Convertible)
Model Years 2011 and 2012 produced from 10/22/2009 to 6/29/2012
With the N54T engine
INFORMATION
For the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the
limited warranty for the fuel injectors to:
z
10 years/120,000 miles as determined by the vehicle’s original in-service date
This “component-specific” limited
warranty extension applies to defects
in materials and workmanship and is
subject to the applicable vehicle and
coverage eligibility requirements,
exclusions and limitations that apply to
the BMW New Vehicle Limited
Warranty for Passenger Cars and Light
Trucks.
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
Page 2 of 6
This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this
problem.
Customer Notification Letter – VIN and Component-specific Warranty Extension
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification
letters in a phased release during the first quarter of 2016.
ELIGIBLE BMW VEHICLES
To assist you in identifying the eligible vehicles, the DCSnet Warranty Vehicle Inquiry will be
updated shortly with the “Vehicle Comment” shown below:
BMW NA has extended the limited warranty for the engine fuel injectors on this
vehicle to 10 years/120,000 miles as determined from the original in-service date. This
component-specific limited warranty extension is subject to all the applicable vehicle
and coverage eligibility requirements, exclusions and limitations that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. Please see
SI B01 17 15.
Note: Always check the DCSnet Warranty Vehicle Inquiry “Vehicle Comments” and the “Repair
History (Claims)” sections first, before performing any repairs.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.
Important Notes:
z
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
Page 3 of 6
z
“Only in conjunction with” parts: When applicable, this ETK/EPC item identifies
additional part(s) that must also be replaced/installed together with the replacement of the
fuel injectors. These “required” additional items are also covered “in-conjunction” and under
the terms of this extended limited warranty.
z
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
WARRANTY INFORMATION
The engine fuel injectors limited warranty extension to 10 years/120,000 miles applies to “eligible
US-specification BMW vehicles” that are registered, operated and have their covered repair
performed by an authorized BMW center in the United States (including Puerto Rico).
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned
Program or any BMW Group Vehicle Service Contract that applies to the vehicle.
Should the fuel injectors fail again, they are covered by the remaining portion of the extended
limited warranty coverage period.
The existing limited warranty coverage for all other parts has not changed.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside
the United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered under the terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and the labor operations provided below that apply as needed.
Defect Code:
13 53 90 98 00
Replacing One (1) Fuel Injector
Labor Operation:
Labor Allowance:
Description:
00 62 093
Refer to KSD2
Replacing one (1) fuel injector system
(Main work)
Refer to KSD2
Replacing one (1) fuel injector (Plus
Work – Vehicle already in the
workshop)
Or:
00 62 597
And, as necessary:
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
Page 4 of 6
For Each Additional Fuel Injector Two (2) to Five (5)
Labor Operation:
Labor Allowance:
Description:
00 62 599
Refer to KSD2
Replacing one (1) additional fuel
injector, two (2) total
Refer to KSD2
Replacing two (2) additional fuel
injectors, three (3) total
Refer to KSD2
Replacing three (3) additional fuel
injectors, four (4) total
Refer to KSD2
Replacing four (4) additional fuel
injectors, five (5) total
And again for three:
00 62 599
And again for four:
00 62 599
And again for five:
00 62 599
Or:
Replacing All Six (6) Fuel Injectors
Labor Operation:
00 62 094
Labor Allowance:
Description:
Refer to KSD2
Removing or installing or replacing all
fuel injectors (Main work)
Refer to KSD2
Removing or installing or replacing all
fuel injectors (Plus Work – Vehicle
already in the workshop)
Or:
00 62 598
And:
Sublet Materials - Drained fluids/Refrigerant as Applicable
Sublet Code 4
Reimbursement for used quantities of
required operating fluids and materials
See sublet reimbursement
(applicable BMW part numbers. Do not
calculation below
use these part numbers for claim
submission)
Sublet calculation: Reimbursement for used quantities of required operating fluids and materials
(applicable BMW part numbers) at dealer net plus handling.
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
Page 5 of 6
Enter this material cost in sublet and itemize the amount in the claim comment section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle
prior to the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger
Cars and Light Trucks.
Overlapping Labor – Associated and/or Other Repairs
When other repair work is being performed with this repair work and if claiming the corresponding
labor operations results in overlapping labor, invoice and claim work time labor operation 00 50
000 for the “additional time (FRU)” to perform the other repair instead (minus the overlap).
On the repair order and in the claim comment section, please identify the labor operations that labor
operation code 00 50 000 replaces and itemize the claimed FRU amount.
Work time labor operation code 00 50 000 is not considered a Main labor operation.
Associated Repairs: When work time labor operation 00 50 000 is used as an extension of the
repair outlined in this bulletin, a separate defect code and punch time(s) are not required.
Other Repairs: When work time labor operation 00 50 000 is used for work that will be claimed
under a different defect code, separate punch time(s) are required.
Requesting Reimbursement for a Previous Repair that Qualifies
Note: The reimbursement request options that follows are planned to be available on or after the
week of 01/11/2016.
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either
by an authorized BMW center or independent repair shop located in the United States (including
Puerto Rico), please have him/her submit his/her reimbursement request “online” at www.BMWRP.com under the following reference:
z
B-ELWR 2015 Fuel Injectors 10Y120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation
for the “prior repair.”
The website, the customer-pay reimbursement attachment to this bulletin and the soon to be mailed
customer letters all provide information as to “what” documentation is needed to be supplied to
support a prior repair.
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
Page 6 of 6
Alternative methods to request reimbursement, either through the mail or by fax, are also provided.
A copy of the “Customer-pay” reimbursement attachment may be printed and provided to
the customer.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and had their repair performed
outside the United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues.
ATTACHMENTS
View PDF attachment B011715_Prior_Customer-pay_Repairs.
[ Copyright ©2016 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/295... 2/5/2016
B01 17 15 Attachment
December 2015
N54T Engine Fuel Injectors – Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement for
“qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
•
B-ELWR 2015 Fuel Injectors 10Y120M
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
Alternative Method to Request Reimbursement
Mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2015 Fuel Injectors 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
1
N54T Engine Fuel Injectors – Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-Pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a qualifying previous repair, please provide legible copies of the
following documentation and include your VIN, name, address and your preferred contact telephone
number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that pertain to
the recall repair will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?
2