15-199-16R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY:	2015-2017MY Legacy and Outback
2015-2017MY Impreza and XV Crosstrek
2015-2018MY Forester
2016-2018MY WRX
2015-2017MY BRZ
NUMBER: 15-199-16R
DATE: 05/05/16
REVISED: 10/12/18
SUBJECT: Reprogramming File Availability to Address
		 Operational Concerns with 6.2” Clarion Display
		 Audio Unit
INTRODUCTION:
This bulletin announces reprogramming file availability and the software installation procedure to
address a group of operational concerns received from the field and listed below involving the
Clarion Display Audio unit with 6.2” display. The procedure will involve downloading the applicable
software update files from Subarunet then loading them onto a flash drive for audio unit installation.
▪▪ Audio unit freezes and restarts when inserting and removing USB memory (flash drive).
▪▪ CD player stops playing audio and / or elapsed time display freezes.
▪▪ While talking on a paired phone and using the Bluetooth feature, audio unit restarts when
shifting into Reverse.
▪▪ Audio unit restarts when receiving a Bluetooth phone call. The display goes black and may
be accompanied by a “popping” sound.
▪▪ White stripes or streaks appear on the display as shown below.
			
▪▪ Some earlier versions of iPod will not connect or operate through the audio unit.
▪▪ Deezer Music application inoperative, audio unit cannot connect to server.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-199-16R; Revised: 08/02/18
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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▪▪ When listening to music from a USB drive, the elapsed play time counter stays at 0:00.
				
▪▪
When listening to music from a USB drive, the music plays normally but the screen display
shows “Reading USB Memory”.
				
▪▪
In diagnostic mode, “USB: NG” is displayed even though a known good USB drive is
plugged in.
				
▪▪
A black (blank) screen is displayed with only the EJECT button available. Normal operation
is restored after cycling the ignition off and back on.
Bulletin Number: 15-199-16R; Revised: 08/02/18
Page 2 of 14
▪▪ When using the Magellan Navigation smartphone application (Release date 11/1/2016) for
approximately 6 hours, the Bluetooth disconnects and the route guidance screen freezes. An
error message screen displays asking the user to disconnect their mobile device, install the
STARLINK application on their mobile device and try again along with three other
connection-related messages.
			
▪▪
All the function keys such as the steering switch, hard keys on the head unit and touch panel
(display) become inoperative after playing music for 3-4 hours using a Bluetooth-connected
device and no input from any of the keys on that connected device. When this occurs, music
continues to play normally but the display screen freezes.
NOTE: The following three conditions DO NOT occur when the voice command feature is
switched off.
 When making a hands-free call using the voice command function, the ring-back tone is not
heard from the speakers.
 When making a hands-free call using the voice command function, the user enters the number
using the phone’s buttons but, a dial tone is not heard from the speakers.
 When receiving a call using the hands-free and voice command functions, the ringtone is not
heard from the speakers.
▪▪
When using the ahaRadio feature, song title and artist information does not update after the
previous song ends.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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PRODUCTION CHANGE INFORMATION:
New audio units with updated software were incorporated into production per the table below:
Vehicle / Model
Faceplate ID Number
Starting VIN
Legacy
H*052498
Outback
CB604UL, CB624UL, CB725UL,
CB826UL
Forester
CF617UL, CF658UL, CF759UL
H*495732
Impreza /
Cross-trek
CM644UL, CM654UL, CM615UL,
CM695UL, CM615UL, CM695UL
H*225334
WRX / STI
CV641UL, CV682UL, CV693UL
H*827200
BRZ
CA634UL, CA645UL
H*600913
H*352361
SERVICE PROCEDURE / INFORMATION:
Step 1- Audio Unit, Software Version Number and Update File Identification
Use the table below to:
•
•
Identify the audio unit Faceplate ID Number and corresponding Reprogramming File Name
Determine the Current and New (After Update) Software Version Numbers
The faceplate ID number is displayed near the lower left corner of the display as shown below.
Model
Legacy &
Outback
Model
Year
2015
CB604UL
CB624UL
Software Version
Target (Current)
New (AFTER
Update)
Ver. 103 and below
Ver. 104
WRX
BRZ
Subarunet Link Title:
86201AL60A
2015MY Leg / Obk Clarion DA CB604UL Update File
86201AL62A
2015MY Leg / Obk Clarion DA CB624UL Update File
CB725UL
Ver. 203 and below
Ver. 204
86201AL72A
2016MY Leg / Obk Clarion DA CB725UL Update File
2017
CB826UL
Ver. 403 and below
Ver. 404
86201AL82A
2017MY Leg / Obk Clarion DA CB826UL Update File
Ver. 038 and below
Ver. 039
86201FJ640
2015MY Impreza / XV Clarion DA CM644UL Update File
CM644UL
CM654UL
CM615UL
2016-17
CM695UL
Ver. 214 and below
Ver. 215
Ver. 038 and below
Ver. 039
CM785CL
Forester
Reprogramming
File Name
2016
2015
Impreza /
Crosstrek
Faceplate
ID Number
2016
CF617UL
2017
CF658UL
2018
CF759UL
2016
CV641UL
Ver. 214 and below
Ver. 215
Ver. 037 and below
Ver. 038
Ver. 214 and below
Ver. 215
2017
CV682UL
2018
CV693UL
2016
CA634UL
Ver. 013 and below
2017
CA645UL
Ver. 214 and below
86201FJ650
2015MY Impreza / XV Clarion DA CM654UL Update File
86201FJ610
2016-17MY Impreza / XV Clarion DA CM615UL Update File
86201FJ690
2016-17MY Impreza / XV Clarion DA CM695UL Update File
86201SG610
2016MY Forester Clarion DA CF617UL Update File
86201SG650
2017MY Forester Clarion DA CF658UL Update File
86201SG750
2018MY Forester Clarion DA CF759UL Update File
86201VA640
2016MY WRX Clarion DA CV641UL Update File
86201VA680
2017MY WRX Clarion DA CV682UL Update File
86201VA690
2018MY WRX Clarion DA CV690UL Update File
Ver. 014
86201CA630
2016MY BRZ Clarion DA CA634UL Update File
Ver. 215
86201CA640
2017MY BRZ Clarion DA CA645UL Update File
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
Page 4 of 14
Step 2- Software Version Number Check
2-1: Switch the ignition and audio unit ON.
2-2: Press the HOME button.
2-3: Touch “SETTINGS” soft key on the HOME screen.
			
2-4: From the SETTINGS screen, check the Software Version number.
Step 3- Preparing the USB flash drive
Materials Required:
1 empty, USB 2.0 (do not use USB 3.0) storage device (flash drive)
will be needed to perform the update procedure. The device should be
dedicated to storing and transferring these updating files only. It must
be a minimum of 2GB in size and contain a FAT32 file format before
downloading the update files onto it. The following recommended
and readily-available devices include: Verbatim® model# 97002,
PQI® model# U273 and Kingston® model# DTSE9.
VERY IMPORTANT: Before attempting to download any data files,
confirm the PC and flash drive you are using are not infected with any
virus. The flash drive MUST be formatted for FAT32
following the steps below.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
Page 5 of 14
USB Flash Drive Formatting Procedure:
3-1: Install a flash drive into an available USB port on your PC (2GB minimum size).
3-2: Click Start (this is located in the lower left corner of the desktop screen) then, in the Search
programs and files box, type “explorer”.
NOTE: On the SDS Notebook, press the My Documents button on the GUI Home Screen.
3-3: As the word “explorer” is typed, search results will start to appear. In the results, click on
the “Windows Explorer” option under the Programs section.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
Page 6 of 14
3-4: In the next window, choose
the Computer section on the left.
Locate “Removable Disk”
NOTE: Always confirm the device being formatted is the USB Flash Drive. This drive may
have various names assigned to it by the manufacturer of the device and may not reflect the drive
name given in this example.
3-5: Right click the picture for
“Removable Disk” then select
“Format”.
3-6: When the “Format”
dialog box appears, make
sure that the option labeled
“File System” is set to
FAT32 and the Quick
Format box is checked
as well. Then, click the
“Start” button.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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3-7: Click “OK” when the following window appears.
3-8: The drive will start formatting and display this window when it is finished. Click “OK” to
complete the process.
Step 4- File Download Procedure
All the Clarion update files are accessible for downloading from Subarunet under: Service>>Forms /
Downloads>>click on the Downloads for Audio/Navi tab or by clicking on the following hyperlink:
Click Here to Access the Downloads for
Audio/Navigation Information on Subarunet
The Subarunet page shown to the right will
display containing links to all the Clarion
update files.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
Page 8 of 14
4-1: After the USB flash drive has been
formatted, the update file must be downloaded.
Download the update file to your PC (or SDS
Toughbook) from the Subarunet links. The
screenshots below will take you through the
steps required to get the selected update file
onto your flash drive and ready to use.
NOTE: The radio station presets are retained
during these updates.
4-2: Once the download is complete,
locate the update file. If using a PC, go to
the Windows Start screen, select “Computer”
then click on “Downloads” (or press the “My
Documents” button on the GUI home screen
if you are using the SDS Toughbook). TIP:
When the list of downloads is displayed, click
on Date Modified and you can sort the list by
the date they were added which will bring the
most recently downloaded file to the top.
4-3: Plug the “clean” USB flash drive into the computer.
4-4: Double-click on the downloaded file. A file folder containing 3 update files will be shown
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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using a part number as shown below.
4-5: Double-click on the part number (folder) to display the folder’s contents. Select all 3
files then either copy / paste or click / drag them over to the “clean” flash drive. In the example
shown below, the flash drive is shown as: PKBACK# 001 (D:). Depending on the speed of the
computer being used, this data transfer may take a few minutes. BE PATIENT.
4-6: Once the files have been successfully loaded onto the flash drive, proceed to Step 5.
IMPORTANT NOTES:
• NEVER change the update file names after downloading them.
• NEVER save any other version update files on the same flash drive.
Step 5- Software Updating Procedure
NOTE: Because of the time it takes to perform these updates, Subaru of America, Inc. (SOA) highly
recommends connecting the Subaru Midtronics GR8 Diagnostic Battery Charger to the vehicle and
utilizing the Power Supply Mode feature when performing these updates. Follow the procedure as
outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply Mode:
•
•
•
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up for Power Supply Mode.
Select the correct battery type (Flooded, AGM or AGM Spiral).
Select the CCA which matches the vehicle’s battery (NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery rating before proceeding.)
If the “Charge Battery” WARNING appears, the battery MUST be charged before attempting
reprogramming.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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•
•
•
•
DO NOT connect the DSTi or SDI until the GR8 Power Supply mode has completed its
battery test mode and the Charging Voltage has dropped to a steady 13.5 Volts on the display.
If the GR8 “beeps” or the Status Light flashes, a diagnostic charge should be performed on
the battery before proceeding further.
Once Power Supply Mode reaches a steady 13.5 volts, connect the DSTi or SDI to the OBD
connector and initiate the reprogramming process.
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort.
This can indicate a need to test or charge the vehicle battery before any further attempt at
programming.
IMPORTANT:
This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does
not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its
Power Supply Mode feature has been tested and approved by SOA.
Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than
3 minutes to boot-up the charger, select Power Supply Mode, and have the battery voltage stabilized
and ready for reprogramming.
REMINDER: If the GR8 indicates the vehicle’s battery must be charged, charge the battery using
the GR8 before proceeding to reprogram the vehicle.
NOTE: If a GR8 is unavailable, this audio unit reprogramming procedure can also be done with the
engine idling.
5-1: Switch the ignition and the audio unit OFF.
5-2: Insert the USB drive into the USB port.
5-3: Switch the ignition and the audio unit ON.
5-4: Press the HOME button.
5-5: Touch “SETTINGS” soft key on the HOME screen. The soft key may be inactive at first
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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and take a few extra seconds to illuminate like the others.
5-6:
•
After the “Searching” screen changes to the “Start updating the program?” screen, press
Yes to begin the updating process.
NOTE: If any of the three error screens shown below should appear after the “Searching”
screen instead of the “Start updating” screen, check the USB flash drive by:
o confirming there are no other files on the USB flash drive other than the 3 update files
o the USB flash drive is at least 2GB in size.
Continued...
Bulletin Number: 15-199-16R; Revised: 08/02/18
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If there is no problem found with the USB flash drive, start over from 5-1.
5-7: Updating (File Transfer from USB Flash Drive)
•
IMPORTANT: Do not remove the USB flash drive or turn the ignition off while
software is updating. The updating procedure will take approximately 10-12 minutes to
complete.
5-8: When the “Update Completed Successfully” screen is displayed, switch the ignition off and
remove the USB flash drive. The newly-installed software will activate automatically the next
time the ignition is switched ON.
Bulletin Number: 15-199-16R; Revised: 08/02/18
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5-9: Press the HOME button.
5-10: Touch “SETTINGS” soft key on the HOME screen.
Step 6- Software Version Number Check
To complete the procedure, perform Step 2 again confirming the Version Number is now the
New (AFTER Update) number (or higher) shown in the table provided above in Step 1.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
CLARION DISPLAY AUDIO UNIT- SOFTWARE UP-DATE
(INCLUDES VERSION CHECK)
A031-148
CLARION DISPLAY AUDIO UNIT- SOFTWARE VERSION CHECK
PROCEDURE ONLY
A031-145
Fail Code
Labor Time
0.6
ZQT-48
0.2
			
IMPORTANT REMINDERS:
•
•
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-199-16R; Revised: 08/02/18
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