FL764 FCCC

Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
Subject: FCCC Motorhome Valve Stem Stabilizers
Models Affected: Specific Freightliner Custom Chassis X-Line
motorhome chassis manufactured November 2, 2016, through
January 10, 2018 and equipped with a single drive axle.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles
mentioned above.
There are approximately 82 vehicles involved in this campaign.
Certain chassis may have been built with an incorrect valve stem stabilizer. It may become dislodged from the
wheel, allowing the valve stem extension of the inner wheel to contact the outer wheel, potentially damaging the
valve stem and resulting in a loss of air pressure in the inner tire. A loss of air pressure in the inner tire on a
motorhome with a single drive axle may overload the outer tire and increase the risk of a crash.
The inner wheel valve stem stabilizers will be replaced with the correct valve stem stabilizer and wheels will be
replaced if needed.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL764A, a list of
the customers and vehicle identification numbers will be available in OWL. Please refer to this list when
ordering parts for this recall.
Table 1 - Replacement Parts for FL764
Campaign
Number
Part Number
13-10122-000
MYI 23 434
FL764A
ACC 40639XPCFV
Part Description
VALVE STEM STABILIZER
VALVE STEM EXTENSION
WHEEL-AL,22.5X9.0,I/S POL ACSHLD
(35% of wheels may need wheel replacement)
Qty.
2 ea
1 ea
1 ea
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Page 1
Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
FL764A
Procedure
Time Allowed
(hours)
SRT Code
Corrective Action
Inspect/Install Valve Stem Stabilizers
0.5
996-R041A
12-Repair Recall/Campaign
Inspect/Install Valve Stem Stabilizers and
Replace One Wheel
1.3
996-R041B
12-Repair Recall/Campaign
Inspect/Install Valve Stem Stabilizers and
Replace Two Wheels
2.0
996-R041C
12-Repair Recall/Campaign
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (FL764-A).
• In the Primary Failed Part Number field, enter 25-FL764-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table. If replacing wheels, a photo of damage is a required attachment to the payment claim. 35% of wheels may
need wheel replacement.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours.
• The VMRS Component Code is 017-008-010 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
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Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact
your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
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Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
Copy of Notice to Owners
Subject: FCCC Motorhome Valve Stem Stabilizers
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific Freightliner
Custom Chassis X-Line motorhome chassis manufactured November 2, 2016, through January 10, 2018 and
equipped with a single drive axle.
Certain chassis may have been built with an incorrect valve stem stabilizer. It may become dislodged from the
wheel, allowing the valve stem extension of the inner wheel to contact the outer wheel, potentially damaging the
valve stem and resulting in a loss of air pressure in the inner tire. A loss of air pressure in the inner tire on a
motorhome with a single drive axle may overload the outer tire and increase the risk of a crash.
The inner wheel valve stem stabilizers will be replaced with the correct valve stem stabilizer and wheels will be
replaced if needed.
This is the second of two notices regarding this recall. The repair is available and you may now contact an
authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that
parts are available at the dealership. To locate an authorized dealer, search on line at
www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The Recall will take approximately one half hour to two hours and will be
performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
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Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Page 5
Daimler Trucks
North America LLC
Recall Campaign
July 2018
FL764A
NHTSA #18V-194
Work Instructions
Subject: FCCC Motorhome Valve Stem Stabilizers
Models Affected: Specific Freightliner Custom Chassis X-Line
motorhome chassis manufactured November 2, 2016, through
January 10, 2018 and equipped with a single drive axle.
Replacing Inner-Wheel Valve Stem Extension Stabilizers
1. Check the base label (Form WAR259) for a completion sticker for FL764 (Form WAR260) indicating this
work has been done. The base label is usually located on the front wall under the dash. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
NOTE: Install new stabilizers regardless of whether a valve stem extension stabilizer is currently installed.
3. Locate each drive-axle inner-wheel valve stem extension. See Fig. 1.
1. Stabilizer
2. Valve Stem Extension
Fig. 1, Valve Stem with New Stabilizer
DANGER
When working on the vehicle, shut down the engine, set the parking brake, and chock the tires. Before
working under the vehicle, always place jack stands under the frame rails to ensure the vehicle cannot
drop. Failure to follow these steps could result in serious personal injury or death.
4. Inspect the drive-axle wheels and valve stem extensions for damage. The wheels and valve stem extensions may be damaged from contacting each other.
If a drive-axle wheel or valve stem extension is damaged, replace it. If replacing wheels, a photo of damage is a required attachment to the payment claim. 35% of wheels may need wheel replacement.
NOTE: Some force may be needed to properly seat the groove of the stabilizer.
5. Install a new valve stem extension stabilizer. Insert the valve stem through the hole in the stabilizer, then
press the stabilizer into place.
6. Clean a spot on the base label (Form WAR259). Write the recall number, FL764, on a completion sticker
(Form WAR260), and attach it to the base label to indicate this recall has been completed.
Page 6