NAS18-10-018

SERVICE ACTION H142: INCONTROL TOUCH
PRO SOFTWARE UPDATE
NAS18.10.018
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
OCTOBER 25, 2018
DESCRIPTION OF ISSUE
Potential issues have been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle
Range. The list of issues include the following:
HMI stuck in installation for the entire drive cycle and there is no 'check for update' button shown within
settings
Comfort controller option is not available in the connectivity screen
Installation failed pop-up should be removed for NGISOTA
Voice command feature is unavailable in Mandarin, but other languages such as English, Cantonese, or
Sichuanese are OK
No response from HMI when 'check for update' is pressed and there is no connectivity
HMI stuck in touchscreen throughout the cycle after abortive start-up
NGI and TCU SOTA enable/disable option
AFFECTED VEHICLE RANGE
E-PACE (X540)
Model Year: ................... 2019
VIN: ................................... Z33582-Z41169
F-PACE (X761)
Model Year: ................... 2019
VIN: ................................... 351705-364012
F-TYPE (X152)
Model Year: ................... 2019
VIN: ................................... K55807-K60582
XE (X760)
Model Year: ................... 2019
VIN: ................................... P43657-P46589
XF (X260)
Model Year: ................... 2019
VIN: ................................... Y73737-Y75428
XJ (X351)
Model Year: ................... 2019
VIN: ................................... W17458-W18990
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of October 25, 2018).
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will update the InControl® Touch Pro™ software to the latest level and also install and
activate the Smartphone Pack to enable an Apple CarPlay® and Android Auto™ functionality.
NOTE: Smartphone Pack Activation - Eligible vehicles require 10” Touch Pro or Touch Pro Duo with Connect Pro,
Pro Services, and WI-FI for Smartphone Pack to be added.
Refer to Retailer Bulletin 181908.025, Smartphone Pack Launch, and the latest vehicle Owner’s Handbooks
(http://www.ownerinfo.jaguar.com/) for more information. For more information about Apple CarPlay® or Android
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Auto™ such as compatible phones, software versions and available apps, please visit
www.apple.com/ios/carplay/ or www.android.com/auto/.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H142NAS, Service Action: InControl Touch Pro Software Update, for detailed repair
instructions.
PARTS
NOTE: only order parts if directed to by the Local Technical Support (LTS) team. Normal Warranty policies and
procedures apply.
DESCRIPTION
MODEL
PART NUMBER
QUANTITY
Infotainment Master Controller (IMC) - Base
E-PACE
J9C11412
1
Infotainment Master Controller (IMC) - Base
F-PACE; XE
T4N25167
1
Infotainment Master Controller (IMC) - Mid
E-PACE; F-TYPE
J9C11414
1
Infotainment Master Controller (IMC) - Mid
F-PACE; XE; XF
T4N25164
1
Infotainment Master Controller (IMC) - High
XJ
C2D58119
1
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X', and the relevant parts. The SRO
that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the October 31, 2020,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
MODEL
H142
X
Infotainment Master
Controller (IMC) Update ECU
All
85.99.01
0.5
-
-
H142
X
Infotainment Slave
Controller (ISC) Update ECU
XJ
85.99.02
1.0
-
-
H142
X
Infotainment Master
Controller (IMC) Renew
E-PACE
87.01.41
1.0
See Parts table
1
H142
X
Infotainment Master
Controller (IMC) Renew
F-PACE
87.01.41
1.6
See Parts table
1
H142
X
Infotainment Master
Controller (IMC) Renew
F-TYPE
87.01.41
0.7
See Parts table
1
H142
X
Infotainment Master
Controller (IMC) Renew
XE
87.01.41
0.6
See Parts table
1
H142
X
Infotainment Master
Controller (IMC) Renew
XF
87.01.41
1.0
See Parts table
1
H142
X
Infotainment Master
Controller (IMC) Renew
XJ
87.01.41
0.6
See Parts table
1
H142
X
Drive in/drive out
All
10.10.10
0.2
-
-
Normal Warranty policies and procedures apply.
SRO
TIME
PART NUMBER
QUANTITY