LI82 85-P-067217
Service Bulletin Details
Public Details for: LI82 85-P-067217
Comand online: intermittently no audio output in apple carplay
Models from 2018
2018 MERCEDES-BENZ E213 |
2018 MERCEDES-BENZ E238 |
Models from 2017
2017 MERCEDES-BENZ E213 |
2017 MERCEDES-BENZ E238 |
COMAND Online: Intermittently no audio output in Apple CarPlay Topic number LI82.85-P-067217 Version 3 Function group 82.85 Navigation and Communication system (CNS, ICS, COMAND, FleetBoard) Date 06-11-2018 Validity Model 213 with code 531 and code 807. Model 238 with code 531 and code 807 or code 808, without code 058. Reason for change Remedy adapted. Reason for block Complaint: There may intermittently be no audio output in the Apple CarPlay application. When the complaint is active, the graphic time indicator of the track progress advances (see attachment). This behavior might occur only with iOS 10.x and higher, and more frequently after a bus idle or when the iPhone is unplugged and plugged back in during continuous operation. Attachments File Description CarPlay no sound.mp4 No sound from Apple CarPlay Cause: Possibly software release of COMAND Online control unit (A26/17). Remedy: Software update of COMAND Online control unit (A26/17) to software release E375.5. The required software release is available with XENTRY version 05/2018 including addon 9946 or newer. Important: Replacement of the COMAND Online control unit (A26/17) does not remedy the complaint. Symptoms Communication/information / Entertainment / Audio/Sound / Speakers emit no sound Communication/information / Entertainment / iPod / Not detected Communication/information / Entertainment / Audio/Sound / Misfire Communication/information / Entertainment / Media interface (UMI/UCI) / Audio output faulty Communication/information / Entertainment / USB input / Audio output faulty 06-11-2018 6:45 PM © Copyright Daimler AG MARKURT Page 1/2 Control unit/fault code Control unit Fault code Fault text A26/17 - Audio or COMAND (Audio) (HU55) - - Operation numbers/damage codes Op. no. Operation text 54-0650 MAINTAIN ON-BOARD ELECTRICAL SYSTEM VOLTAGE (FOR TESTING AND DIAGNOSIS WORK) 820D2 EP 54-1011 PERFORM QUICK TEST 820D2 EP 82-9905 PERFORM SOFTWARE UPDATE FOR RADIO/COMAND 820D2 EP 06-11-2018 6:45 PM © Copyright Daimler AG Time MARKURT Damage code Note Page 2/2