Sprinter Weekly

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
FROM: Parts Assistance Center
RE:
Weekly Parts Update
DATE: August 10, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
PROGRAMS AND PRODUCT UPDATES
PAC Fax Disconnected
Effective immediately, the PAC will no longer have a fax number. Please use the Lockset form in Paragon 2.0 when
ordering locksets.
New PAC Phone Prompts
The PAC phone prompts were modified on August 1st and calls will now be routed to a PAC agent whose skillset best
matches the caller’s inquiry. It is very important you enter the correct prompt in order to be directed to the correct
PAC agent.
Press 1 for Technical (This prompt is for all technical-specific questions such as Parts Specifications)
Press 2 for Non-Technical
Prompts for Non-Technical prompt:
o Press 1 for ETAs
o Press 2 for D2Ds
o Press 3 for Order Placement
o Press 4 for Part Number Inquiries
o Press 5 for Returns
o Press 6 for all other inquiries
Please refer to the New PAC Phone Prompts NCA dated August 10, 2018 for additional information.
Parts Specification Requests
Please be reminded that all parts specifications requests must be submitted via the Parts Specification Request Form
(Forms & Links tab on the PAC website) and not via email. Please transition to this process to avoid delay in
processing of your requests.
1 | Sprinter Weekly Parts Update – August 10, 2018
XPPI – Electronic Parts Catalog Updates
The XPPI tool is now live. Access is available via NetStar to all Parts team member with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab →
Electronic Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018).
This week’s tip: Start with a VIN
Please submit all questions and feedback to [email protected].
2 | Sprinter Weekly Parts Update – August 10, 2018