Sprinter Weekly

One Mercedes-Benz Drive
Sandy Springs, GA 30328
Parts Assistance Center
TO:
Parts Managers and Parts Advisors
FROM:
RE:
Weekly Parts Update
DATE: August
17th, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
PROGRAMS AND PRODUCT UPDATES
PAC Fax Disconnected
Effective immediately, the PAC will no longer have a fax number. Please use the Lockset form in Paragon 2.0 when
ordering locksets.
New PAC Phone Prompts
The PAC phone prompts were modified on August 1st and calls will now be routed to a PAC agent whose skillset best
matches the caller’s inquiry. It is very important you enter the correct prompt in order to be directed to the correct
PAC agent.
Press 1 for Technical (This prompt is for all technical-specific questions such as Parts Specifications)
Press 2 for Non-Technical
Prompts for Non-Technical prompt:
o Press 1 for ETAs
o Press 2 for D2Ds
o Press 3 for Order Placement
o Press 4 for Part Number Inquiries
o Press 5 for Returns
o Press 6 for all other inquiries
Please refer to the New PAC Phone Prompts NCA dated August 10, 2018 for additional information.
Parts Specification Requests
Please be reminded that all parts specifications requests must be submitted via the Parts Specification Request Form
(Forms & Links tab on the PAC website) and not via email. Please transition to this process to avoid delay in
processing of your requests.
1 | Sprinter Weekly Parts Update – August 17, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Warranty Webinar – August 22 and 23
Topic to be covered: TekInfo moving into Xentry Portal
August 22
August 23
Central and Northeast Region
Southern and Western Region
11:30 am – 12:30 pm EST
1:30 – 2:30 pm EST
Connectivity:
Phone:
https://mbusaes.adobeconnect.com/warrantywebinar
(888) 394-8197 / Access Code 460 843 3934
Please refer to the Warranty Webinar – August 2018 NCA for additional information.
Labor Day Ordering/Shipping Schedule
Please be advised that the entire MBUSA organization will be closed on Monday, September 3rd.
Delivery schedules for facing PDC deliveries are as follows:
DDS:
LTL:
Orders processed on Monday, 9/3 will not ship until Tuesday, 9/4 and delivered Wednesday, 9/5.
FedEx LTL is closed on Monday , 9/3. Pick-ups starting Friday, 8/31 will not move until Tuesday, 9/4.
Please contact Deborah Mackenzie with any questions, (770) 705-2049 or [email protected].
2 | Sprinter Weekly Parts Update – August 17, 2018
XPPI – Electronic Parts Catalog Updates
The XPPI tool is now live. Access is available via NetStar to all Parts team member with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab →
Electronic Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018).
What about WIS?
The Mercedes-Benz Workshop Information System, or WIS, is for Service what the parts catalog is for Parts: The
system where nearly all service-related information is found. While your technicians use WIS all day, every day,
not many Parts Advisors are familiar with it. We’d like to see that change, since WIS can occasionally help you
identify the right part more easily.
To get to WIS using EPC, you would simply chick the WIS icon at the top right, near the Data Card.
XPPI does not have an icon link for WIS: Instead, there is a link directly in the
XENTRY Portal. To get there from XPPI, simply click on the Mercedes-Benz
logo at the top left of the screen to return to the XENTRY Portal home page,
and select the WIS/ASRA Retail Factory link.
We recently posted a document on the PAC Microsite (News > Parts Information) explaining how to use WIS to
identify the correct service fluid and quantity for any job. WIS also contains wiring diagrams, which are useful for
finding the electronic component designation of a part (or its connector). There is a wealth of information in WIS, and
we encourage you to explore it.
Tip: If you want to open the XENTRY Portal home page in a new browser tab, right-click the Mercedes-Benz logo and
select “Open in new tab” (or, if you prefer, “Open in new window”).
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.
3 | Sprinter Weekly Parts Update – August 17, 2018