T-SB-0178-16

T-SB-0178-16
December 16, 2016
2017 Prius C Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2017
Prius C
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying your dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
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Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To
help remind customers that regular oil changes are essential to the proper maintenance of their
vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery.
By doing this, customers will be reminded to return to your dealership for their first oil change. Your
current oil change reminder sticker may be used. (See PDS Check Sheet item 7 of “Final
Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2017 model year Prius C. Some check
points have been added, expanded, or clarified. Bulletins are available for items in bold type.
Precautions
The Prius C has unique operating modes, so ALWAYS follow the precautions below when
performing Pre-Delivery Service:
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The Prius C contains high-voltage (144 ~ 520 volts) AC and DC systems. ALL high-voltage
wiring and connections are orange in color. Do NOT carelessly touch these orange-colored
wiring harnesses and connectors.
The gasoline engine may start up and shut down suddenly whenever the “READY” light is
illuminated. Be sure to put the selector lever in the “P” position, apply the parking brake,
and cycle the ignition to “IG-OFF” in order to stop the hybrid system (the “READY” light
is OFF), before working in the engine compartment.
© 2016 Toyota Motor Sales, USA
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2017 Prius C Pre-Delivery Service (PDS)
Precautions (Continued)
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The hybrid transaxle, engine radiator, and inverter radiator may reach high temperatures
during inspection. Carefully observe ALL caution labels and instructions on these components.
Be sure to place the shift selector into “P” at ALL times unless otherwise instructed. When the
shift selector is in the “N” position, the hybrid vehicle battery will NOT charge even if the
gasoline engine is operating.
When leaving the vehicle, put selector in the “P” position, apply the parking brake, and cycle
the ignition to “IG-OFF” in order to stop the hybrid system (the “READY” light is OFF).
The traction battery air intake is located on the front floor cover.
Do NOT splash water on the electric components in the engine compartment.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.4
–
–
–
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time punch/flags
for service. If multiple repairs are performed, separate time flags MUST be punched for each repair.
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
Techstream Lite (Green Cable)
PART NUMBER
TS2UNIT
ADE
TSLITEPDLR01
TSLP2DLR01
* Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 11.30.037 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2016 Toyota Motor Sales, USA
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2017 Prius C Pre-Delivery Service (PDS)
Before Inspection
1. Install D/C Cut Fuse – see check sheet
Functional Operation
Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and
rear defogger. Unlock ALL doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, buzzers, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, dimmer switch, turn signals, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment*
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
8. Check multi-information display and trip information on center display*
9. Check sliding roof*
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of ALL
power windows and door locks from master switch, on vehicles so equipped. While walking around
vehicle in a counterclockwise direction, open left rear door (if applicable) and check operation of
window regulator and door lock, set child safety door locks to the normal (unlocked) position.
Assure tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat
checks at right rear door. Inspect right front door window regulator and lock operation and
garnishes. Check seats and seat belt operation. Continue on around to the front of the vehicle
checking lights.
1. Check Smart Key System* – T-SB-0037-16
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine starts with ALL keys
5. Check that child safety door locks are in normal (unlocked) position*
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
© 2016 Toyota Motor Sales, USA
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2017 Prius C Pre-Delivery Service (PDS)
Walkaround Inspection (Continued)
9. Check luggage compartment light* and trim appearance
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
NOTE
Compact spare tire – 60 psi (420kPa).
11. Check headlight aim
Refer to the Repair Manual for procedures.
12. Check battery State-Of-Charge using Digital Battery System Analyzer
(SOC Reading:______%)
Refer to Service Bulletin No. T-SB-0039-16, “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
Under Hood
1. Check engine oil level
2. Check brake and power steering fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check inverter coolant level
5. Check windshield washer fluid level
6. Inspect for fuel, oil, coolant, and other fluid leaks
Battery Maintenance
1. Perform HV battery check and maintenance – T-SB-0043-16
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
2. Inspect tires for defects/damage
© 2016 Toyota Motor Sales, USA
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2017 Prius C Pre-Delivery Service (PDS)
Under Vehicle (On Hoist) (Continued)
3. Initialize Tire Pressure Warning System (TPWS) – see check sheet
4. Install wheel caps*
5. Install front wheel opening extension pads – see check sheet
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Inspect under the vehicle for damage, rust etc.
8. Visually check bolts and nuts on chassis and powertrain for looseness
9. Install rubber body plugs (stored in glove box or center console)*
10. Check hybrid transaxle fluid level
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check hybrid transaxle operation
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and ALL related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C operation
10. Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST,” “RESUME/ACCEL,” and
“CANCEL” functions.
Check front seat heater/ventilation operation*
© 2016 Toyota Motor Sales, USA
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2017 Prius C Pre-Delivery Service (PDS)
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Customer information labels, such as the fuel caution, airbag warnings, and bumper labels
MUST be left on the vehicle until delivery to retail customer.
2. Visually inspect ALL interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0038-16
4. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker
to the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Install front license plate and mounting bracket* – see check sheet
10. Place Owner’s Manual portfolio* in glove box
11. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are NOT present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
* Inspect or install when equipped or required
© 2016 Toyota Motor Sales, USA