ZH6-Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-09
Date: 07/17/2017
Page:
1 of 6
REVISED 08/29/2017
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH6):
WARRANTY EXTENSION FOR FRAME CORROSION ON
CERTAIN 2005-2010 MY TACOMA VEHICLES
Background
Toyota has received reports of customer concerns in which the vehicles
operated in specific cold climate areas (Cold Climate States) with high road salt
usage may exhibit more-than-normal corrosion with the vehicle’s frame.
On May 21, 2017, a settlement of claims in a class action lawsuit involving
2005 – 2010 Toyota Tacoma vehicles regarding frame corrosion was approved.
This class action settlement includes inspection of the customer’s frame, and if
the frames meet or exceed the Rust Perforation Standard based on the Courtordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement.
This settlement will also include CRC (Corrosion Resistant Compound)
application. Toyota is currently preparing parts for CRC application process.
Once available, CRC application will be covered under a separate Limited
Service Campaign (LSC), and will only be available for vehicles registered in the
Cold Climate States1 that pass frame inspection criteria, and did not:
•
•
Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign
Activity
Estimated Launch Timing
Notes
Frame Inspection
Available
Frame
Replacement
Available
Customer
Reimbursement
Available
Frame CRC
Application
Available
As Necessary
Upon meeting or exceeding the Rust Perforation
Standard based on Court-ordered inspection
criteria
Through Settlement Administrator, see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the
Rust Perforation Standard based on Court-ordered
inspection criteria; only for cold-climate states1;
under LSC H0F; expires May 20, 2019
1
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA,
RI, VA, VT, WI, and WV.
Toyota Warranty Policy Bulletin
POL17-09
07/17/17
REVISED 08/29/17
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Applicability
This Warranty Enhancement Program provides enhanced coverage to the
vehicle’s “New Vehicle Limited Warranty” as it applies to frame corrosion. The
specific condition covered by this program is rust that satisfies the Rust
Perforation Standard as per the Settlement Agreement.
This Warranty is applicable for the latter of 12 years from the Date of First
Use (DOFU) or 1 year from the date of final approval (5/21/2017).
If a customer believes their vehicle has been operated in cold climate regions of
the United States where high road salt is frequently used and/or a customer is
concerned that their vehicle’s frame has more-than-normal corrosion, Toyota
dealerships are requested to inspect the vehicle’s frame for corrosion using the
Court-ordered Frame Inspection and Replacement Protocol. Based upon the
results of the inspection, dealerships are requested to do one of the following at
no charge to the vehicle owner:
•
•
•
For warm climate states, if the vehicle’s frame passes Toyota’s inspection,
no further action is required.
For Cold Climate States (District of Columbia (DC), CT, DE, IL, IN, KY,
MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV), if
the vehicle’s frame passes Toyota’s inspection, the vehicle may be
eligible to have Corrosion Resistant Compound (CRC) protection applied.
This will be applied under a separate Limited Service Campaign (LSC).
For all states and territories, if the vehicle’s frame meets or exceeds the
standard for frame replacement, the frame will be replaced at no charge
to the customer.
Verify VIN applicability for this Warranty Enhancement by checking TIS before
completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to the terms of the
Settlement Agreement and conditions set forth in the Toyota New Vehicle
Limited Warranty. The WEP does not apply to vehicles that have flood
damaged titles or vehicles that were sent to a salvage yard, junkyard,
wreckage facility or similar entity.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-09
07/17/17
REVISED 08/29/17
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Covered Vehicles
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician
Final repair must be signed off and validated by a MDT, Shop Foreman, or
Service Manager using the Frame Replacement Inspection Form.
Claims for repairs that were performed by non-qualified technicians are subject
to debit.
Remedy Procedures
To assist dealers in determining the correct part number(s) to order, a website
has been set up to look up part numbers by VIN. Please go to http://toyotaframe-parts-lookup.imagespm.info. Select the appropriate campaign/vehicle,
enter the VIN, and the correct part numbers to order will be displayed. The
website is for part(s) application reference only and won’t order the parts,
confirm campaign completion status, or confirm campaign applicability.
•
•
•
The parts will need to be ordered through the Dealer Daily Parts System.
ETAs for the parts will be available via the normal system.
Frame ETAs will be made available on the Dealer Daily website, in the
MAC reference area.
Note: When first logging in; enter your dealer code and the default
password; XXXXX. Upon logging in the website will ask for you to reset the
password and provide an email address.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-09
07/17/17
REVISED 08/29/17
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Claim Submission
Claim Type
Repair
Program
Opcode
Description
Labor Time
GHG17A
2005-2008 MY Frame Inspection – No Significant
Perforation Found
0.5 hr./vehicle
ZH6404
2005-2008 MY Frame Inspection – Qualifying
Perforation Found – Awaiting Frame Replacement
0.5 hr./vehicle
GHG19A
2009-2010 MY Frame Inspection – No Significant
Perforation Found
0.5 hr./vehicle
ZH6213
2009-2010 MY Frame Inspection – Qualifying
Perforation Found – Awaiting Frame Replacement
0.5 hr./vehicle
GHG17B
2005-2008 MY Frame Inspection + Replace Frame
and Install Body Plugs – 2WD (Dealer)
39.5 hr./vehicles
GHG17C
2005-2008 MY Frame Inspection + Replace Frame
and Install Body Plugs – 4WD (Dealer)
41.1 hr./vehicle
GHG17D
2005-2008 MY Frame Inspection + Replace Frame
and Install Body Plugs – 2WD (Sublet)
0.5 hr./vehicle
GHG17E
2005-2008 MY Frame Inspection + Replace Frame
and Install Body Plugs – 4WD (Sublet)
0.5 hr./vehicle
GHG17F
2005-2008 Replace Frame and Install Body Plugs
– 2WD (Dealer)
39.0 hr./vehicle
GHG17G
2005-2008 Replace Frame and Install Body Plugs
– 4WD (Dealer)
40.6 hr./vehicle
GHG17H
2005-2008 Replace Frame and Install Body Plugs
– 2WD (Sublet)
0.0 hr./vehicle
GHG17J
2005-2008 Replace Frame and Install Body Plugs
– 4WD (Sublet)
0.0 hr./vehicle
GHG19B
2009-2010 MY Frame Inspection + Replace Frame
and Install Body Plugs – 2WD (Dealer)
39.5 hr./vehicles
GHG19C
2009-2010 MY Frame Inspection + Replace Frame
and Install Body Plugs – 4WD (Dealer)
41.1 hr./vehicle
GHG19D
2009-2010 MY Frame Inspection + Replace Frame
and Install Body Plugs – 2WD (Sublet)
0.5 hr./vehicle
GHG19E
2009-2010 MY Frame Inspection + Replace Frame
and Install Body Plugs – 4WD (Sublet)
0.5 hr./vehicle
GHG19F
2009-2010 Replace Frame and Install Body Plugs
– 2WD (Dealer)
39.0 hr./vehicle
GHG19G
2009-2010 Replace Frame and Install Body Plugs
– 4WD (Dealer)
40.6 hr./vehicle
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-09
07/17/17
REVISED 08/29/17
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Claim Submission (Continued)
Claim Type
Repair
Program
Opcode
Description
Labor Time
GHG19H
2009-2010 Replace Frame and Install Body Plugs
– 2WD (Sublet)
0.0 hr./vehicle
GHG19J
2009-2010 Replace Frame and Install Body Plugs
– 4WD (Sublet)
0.0 hr./vehicle
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim. No OFP is required on the claim.
•
•
•
•
Sublet: The sublet cost for op codes GHG17D/19D, GHG17E/19E,
GHG17H/9H, and GHG17J/19J (Replace Frame by a Sublet shop) should
be claimed under sublet type YF using the following formula:
o GHG17D/19D and GHG17G/19H = Maximum 38.2 Hours X Dealer
Hourly Rate
o GHG17E/19E and GHG17J/19J = Maximum 39.8 Hours X Dealer
Hourly Rate
The transportation cost of frame between dealer and outside repair shop
will be reimbursed for the maximum cost US $50.00 under the sublet cost
column for the Op. No. GHG17D/19D, GHG17E/19E, GHG17H/19H and
GHG17J/19J with Sublet Type YC.
The transportation cost of vehicle between dealer and outside repair shop
will be reimbursed for the maximum cost US $250.00 under the sublet
cost column for the Op. No. GHG17D/19D, GHG17E/19E, GHG17H/19H
and GHG17J/19J with Sublet Type YG.
ONE TIME COST: The cost for covering frames (if kept outdoors) will be
reimbursed under op code GHG17Q (2005-2008 Tacoma) GHG19Q
(2009-2010 Tacoma), up to $100.00.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-09
07/17/17
REVISED 08/29/17
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Rental
Due to parts procurement limitations, for vehicles that do not pass the Toyota
inspection criteria, rental vehicles will be made available for up to 60 days
(maximum $60 per day) if the vehicle is required to remain at the Toyota Dealer
overnight. In appropriate circumstances, where a customer desires a similar
vehicle, please make an effort to accommodate their request.
Claim Type
Opcode
GHG18A
Description
2005-2008 MY Vehicle Rental
1-30 Days
GHG18B*
2005-2008 MY Vehicle Rental
31-60 Days
GHG20A
2009-2010 MY Vehicle Rental
1-30 Days
GHG20B*
2009-2010 MY Vehicle Rental
31-60 Days
Repair Program
Sublet Type
RT
* DSPM Authorization is required for rentals greater than 31 days.
Customer-Paid Repairs or Replacement of Components
Customers who previously paid for the replacement of a frame, prior to
January 3, 2017, are required to submit a claim to the settlement administrator
by July 20, 2017 (60 days after final court approval) for reimbursement
consideration by the Court-appointed Settlement Claims Administrator. Those
customers who are eligible for reimbursement will be provided a check by the
settlement administrator. If customers have questions regarding the status of
their reimbursement requests, please have them contact the settlement
administrator at 1-800-481-7948.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.