ZF4-WPB POL15-04

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
Date:
Page:
POL15-04
12/03/15
1 of 2
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZF4):
WARRANTY EXTENSION FOR REAR DIFFERENTIAL ON
2006 TO 2012 MODEL YEAR RAV4 4WD VEHICLES
Background
In certain 2006 to 2012 model year Rav4 4WD vehicles, Toyota has received
some reports where the vehicle may exhibit a growl type noise from the rear
differential coupling when driving as a result of contamination to the front
bearing.
Applicability
The Rear Differential Assembly is covered by Toyota’s New Vehicle Limited
Powertrain Warranty for 5 years or 60,000 miles (whichever occurs first).
However, Toyota is announcing a Warranty Enhancement Program to cover the
repairs related to Rear Differential Coupling growl noise in the covered vehicles.
Primary Coverage offers the Warranty Enhancement until April 30, 2017, with
no mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable
for nine (9) years from the date-of-first use, with no mileage limitation.
Verify VIN applicability for this Warranty Enhancement by checking TIS before
completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
Please note that damage incurred from abuse, an accident and/or crash,
vandalism or other similar events is not covered by the New Vehicle
Limited Warranty or this Warranty Extension. All other terms and
conditions of the New Vehicle Limited Warranty apply.
Toyota Warranty Policy Bulletin
POL15-04
12/03/15
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Applicable VIN Ranges
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Claim Submission
Claim Type
Repair
Program
Opcode
Description
Labor Time
3725FC
Replace the coupling sub-assembly
2.0 hr./vehicle
3725FD
Replace the cover sub-assembly, dust seal
and deflector
3.2 hr./vehicle
• The total cost of Gear Oil and FIPG may be claimed at a maximum of $35
per vehicle using sublet type “OF.”
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number
Description
Quantity
41302-42050
Cover Sub-Assy, Differential
1
90304-94005
Dust Seal
1
90179-08197
Nut
2
Previous
New
41252-42020
41252-42013
12157-10010
41303-42020
41303-42021
41303-42022
Deflector
1
1
Drain/Fill Plug Gasket
2
Coupling Sub-Assy
1
Applicable
TSB
T-SB-0080-13
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL15-04
12/03/15
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Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.