J0R-Region Lette

Service Bulletin Details

Public Details for: J0R-Region Lette

Region letter: the involved vehicles are equipped with intelligent clearance sonar (ics). Due to improper software programming in the ics system, the ics system may improperly activate when an involved vehicle enters certain types of carwa


- 2018 - 2017 - 2016 -

Models from 2018
2018 TOYOTA CAMRY
2018 TOYOTA PRIUS
Models from 2017
2017 TOYOTA PRIUS
Models from 2016
2016 TOYOTA PRIUS 
INTEROFFICE MEMORANDUM
Original Publication Date: October 31, 2018
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
SPECIAL SERVICE CAMPAIGN J0R (Remedy Notice)
Certain 2018 Model Year Camry and Camry HV
Certain 2016 – 2018 Model Year Prius
Certain 2017 – 2018 Model Year Prius Prime
Intelligent Clearance Sonar (ICS) System Reprogram
Specific information for Region support is provided below.
Condition
The involved vehicles are equipped with Intelligent Clearance Sonar (ICS). Due to improper software programming
in the ICS system, the ICS system may improperly activate when an involved vehicle enters certain types of
carwash facilities and is placed into neutral. If the ICS system activates, the ICS system will exhibit warnings and
the system may apply the brakes.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on October 31, 2018.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor Sales, USA

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