NTB18-081a

Classification:
EL18-022a
Reference:
Date:
NTB18-081a
December 19, 2018
2017-2018 PATHFINDER AND 2018 ARMADA;
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES
This bulletin has been amended. Please see Amendment History on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2017-2018 Pathfinder (R52)
2018 Armada (Y62)
IF YOU CONFIRM
Any one or a combination of the following on an applied vehicle:





Reverse camera is blank (vehicles manufactured before May 1, 2018)
Reverse camera remains ON when in Drive (vehicles manufactured before May 1,
2018)
Average fuel economy displays 99.9 MPG
Display screen flickers at higher ambient interior temperatures
SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative
ACTION
1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to
the Display Control Unit (DCU) of the vehicle being worked on.
 Confirmation is determined by comparing the DCU part number with those listed in
Table A on page 4.
2. If this bulletin applies, update the DCU software.
 See REQUIRED SPECIAL TOOL on page 2.
NOTE: The updated software resolves the items above along with improving software
stability.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL



One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate (1-800-662-2001).
Figure 1
SERVICE PROCEDURE
Check the DCU P/N
IMPORTANT: Before starting, make sure:
 ASIST is connected to the Internet.

1.
2.
3.
4.
ASIST on the CONSULT PC has been synchronized (updated) to the current date.
Connect the CONSULT PC and plus VI to the vehicle.
Start C-III plus.
Turn ON the ignition.
Wait for the plus VI to be recognized / connected.

The serial number will display when the plus VI is recognized / connected.
5. Select Diagnosis (One System).
Step
5
Step
4
Figure 2
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6. Select MULTI AV.
Step
6
Figure 3
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7. Select the ECU Identification tab.
8. When the screen in Figure 4 displays, confirm this bulletin applies as follows:
a. Write down the ECU PART NUMBER on the repair order.
NOTE: This is the current DCU part number (P/N).
Step
7
Step
7
8
XXXXX
Figure 4
b. Compare the P/N written down to the P/Ns in the CURRENT DCU PART NUMBER
column in Table A below.

If there is a match, this bulletin applies. Go to the next page, Update the Display
Control Unit.

If there is not a match, this bulletin does not apply. Refer to ASIST for further
diagnosis.
Table A
MODEL
2017 Pathfinder
2018 Pathfinder
CURRENT DCU PART NUMBER: 283875ZA0A, 5ZA0B
9PB0A, 9PB0D
6GY0A, 6GY0B, 6GY0E
6GY1A, 6GY1B, 6GY1E
6GY0A, 6GY0B, 6GY0E
2018 Armada
6GY1A, 6GY1B, 6GY1E
5ZA0D
9PB0E
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Update the Display Control Unit
IMPORTANT: Before starting, make sure:

ASIST is connected to the Internet.

ASIST has been synchronized (updated) to the current date.
9. Insert special tool USB drive J-52727 to an ASIST Station.
NOTE: Special tool USB drive J-52727 is the only one approved for use with this
procedure.
10. Open ASIST.
11. Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 5
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12. Select the check box next to the correct update software package based on Table B
below (also refer to Figure 6).
CAUTION: Failure to select the correct update software package may result in needing
to replace the DCU.
NOTE: Replacement of an incorrectly updated DCU is not covered under warranty.
Table B
MODEL
2017-2018 Pathfinder
and
2018 Armada
*
AUDIO SYSTEM
DESCRIPTION
CD capable only *
IT5001
Rear Entertainment system
with CD and DVD capability
IT5002
If not sure which audio system is equipped in the vehicle, insert a DVD into the
instrument panel mounted AV control unit. With CD only audio systems, an error
message will display on the screen. In CD/DVD capable systems, the DVD will work.
13. After selecting the check box of the correct update software package, select Continue,
and then wait for the download to complete.
Check
boxes
Version:
Step
12
Step
13
Figure 6
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14. Once the download is complete, select the USB drive for update software package
transfer.

See example in Figure 7. The drive selection on your PC may be different.
15. Select Transfer, and then wait for the transfer to complete (see Figures 7 and 8).
Step
15
IT500X
Step
14
Figure 7
16. Select OK.
E:\ Copy Process Completed
Step
16
Figure 8
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17. Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a. From the PC toolbar, select the Safely Remove Hardware icon.

The icon is on the toolbar, or to be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
CAUTION: Failure to safely remove the USB drive may corrupt the update software.

If not familiar with the process of safe USB drive removal, ask for assistance at
your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 9
18. Close all ASIST Infotainment Software Update screens.
19. Start the engine, and then wait 60 seconds for the system to load.
NOTE: The engine needs to idle for the duration of the update.
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20. Open the Settings Menu and then select
Bluetooth.

The settings menu is accessed with
the hard button located under the
display.
Figure 10
21. Select Connect Device from the
Bluetooth Settings menu.
NOTE: If no connected devices are
present, Figure 17 will be displayed.
Figure 11
22. Is a device present in the Device List?

YES: Select a device and then
proceed to step 23.

NO: Proceed to step 25.
IMPORTANT: All paired devices
must be deleted before proceeding
to step 25.
Example of two
devices present
Figure 12
23. Select Delete and confirm the screens
in Figure 14 and then Figure 15 are
displayed.
Figure 13
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NOTE: The following screens will be
displayed while a paired device is being
deleted.

The first screen will show
“Deleting…” followed by the device
name.
Figure 14

The second screen will show
information regarding repairing the
BT device.
Figure 15
24. Are any devices still present in the
Device List?

YES: Select a device and then
perform step 23 and 24 again.

NO: Proceed to step 25.
IMPORTANT: All paired devices
must be deleted before proceeding
to step 25.
Example of one
device present
Figure 16
 Figure 17 will be displayed when all
devices have been deleted.
Example of no
devices present
Figure 17
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25. Connect the USB drive with update software package into the vehicle’s USB media port.
CAUTION: Charging ports are marked in the vehicle with a “lightning bolt” symbol. Do
not insert the USB drive into a charging port. If used, the update software and/or USB
drive may become damaged. Only insert the USB drive in a USB media port.
USB media
port symbol
DO NOT USE
USB ports with a
“Lightning bolt!”
Figure 18
26. Wait approximately 10-30 seconds for the screen in Figure 19 to appear.
27. Select Yes to begin the software update.
Step
27
Figure 19
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28. Wait for the update to complete.

Follow the on-screen instructions while waiting.
NOTE: The update lasts 10-70 minutes.
Figure 20
29. Once the update is complete, remove the USB drive, and then select Restart.
Step
29
Figure 21
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CAUTION: Steps 30-33 must be completed. If they are not completed, the update may
become corrupted.
30. Allow the reboot to complete (2-5 minutes after selecting Restart).
31. Once the reboot has completed, turn OFF the engine, and then wait three (3) minutes.
32. Start the engine and allow the vehicle to run for two (2) minutes.
33. Turn OFF the engine.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Perform Software Update
(1)
RX6SAA
ZE
32
0.5
(1) Reference the Electronic Parts Catalog (EPC), and use the Display Control Assy
(28387-*****) as the Primary Failed Part (PFP).
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
December 2, 2018
NTB18-081
December 19, 2018 NTB18-081a
DESCRIPTION
Original bulletin published
Amended to add Bluetooth device deletion
procedure.
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