A911750 2030465-

91 MMI 3G+ MMI inop; blank screen at startup; various technical issues (K0942 ZUG update; supersedes
K0814 update)
91 17 50 2030465/12 September 11, 2017. Supersedes Technical Service Bulletin Group 91 number 17-45 dated
August 22, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6
2011 - 2016
All
MMI3G+
A7
2012 - 2016
All
MMI3G+
A8
2010 - 2015
All
MMI3G+
Q3
2015 - 2016
All
MMI3G+
Q7
2012 - 2015
All
MMI3G+
A4, A5, A5
Cabriolet,
and Q5
2013 - 2016
All
MMI3G+
Condition
REVISION HISTORY
Revision
Date
Purpose
12
-
Revised Condition (Added reference to TSB 2030903; Gateway software update
for 2011 A8 & 2012 A6/A7/A8)
11
08/22/2017
10
08/18/2016
Revised Service (Added new software update)
Revised Parts and Tools (Added new SD card part number)
Revised Service (Updated step 7)
Revised Warranty (Updated time for A8 w/ RSE)
Customer may report one of the following concerns:
Group
Concern
A&B
Sound system “pops” and loses audio for a few seconds (for vehicles with base sound system)
-orSound system loses audio for a few seconds and returns on its own (for vehicle with Bose or Bang &
Olufsen sound system)
Page 1 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Tip: If the sound does not return on its own, or is accompanied by relevant DTCs in the vehicle,
another issue may be present. Please verify the root cause before proceeding with this bulletin.
A
MMI system randomly freezes and/or resets.
For 2011 A8 & 2012 A6/A7/A8, see TSB 2030903: 90 Intermittent multiple warning lights, MMI 3G+
and perform the Gateway Software update before performing the MMI software update.
A
DVD changer playback inoperative after bus sleep (A8 only).
A
HD radio does not playback in stereo.
A
HD radio experiences poor blending between digital and analog signals.
A
Google Earth does not properly update the maps after leaving an area of 2G or poor cellular reception.
A
The lower MMI display flickers when an iPod is connected and the Function or Settings menu is
selected and the vehicle is stationary.
A
Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep.
A
Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems only).
B
Google Earth does not load in 2G roaming areas.
C
Voicemail number stored in MMI intermittently is deleted.
C
HVAC vent position shown in MMI does not match setting on climate control (C7 only).
C
Microphone sensitivity settings stored in MMI intermittently change back to default settings.
C
MMI system becomes slow to respond and eventually freezes or resets. This can cause the navigation
map screen to appear to freeze, jump, or skip either with or without Google Earth map view.
D
MMI screen is blank and appears to be completely inoperative after ignition is turned on. The screen
remains blank until the ignition is cycled.
D
MMI screen stops at the initial splash screen showing the Audi logo.
D
The MMI is frozen and does not respond to any input.
D
One or both of the following DTCs is present in the system:
 DTC 000384 (Optical data bus, disruption - static)
 DTC 03041 (Energy management active - sporadic)
Page 2 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
D
Error message in MMI: “Navigation data is invalid” (See TSB 2040579: 91 MMI3G+ Navigation not
available; error message "Navigation data is invalid" (DTC 03623 and 03677) before performing
update)
Tip: The MMI software version can be found
under Menu >> Setup MMI >> Version
Information. The software version will show the 4digit software version number with a “P” or “K”
prefix (“P” for Production and “K” for Service”)
(Figure 1).
 Group A concerns: Valid for vehicles with
MMI software below version 0566.
 Group B concerns: Valid for vehicles with
MMI software at or above version 0566 but
below 0715.
 Group C concerns: Valid for vehicles with
MMI software at or above version 0715 but
below 0814.
Figure 1. Example showing MMI software version (0566).
 Group D concerns: Valid for vehicles with
MMI software at or above 0814 but below
0942.
Tip: Only apply this bulletin to vehicles if the customer concern is in the correct group. Applying the update
to vehicles outside of the appropriate group can cause repeat repairs and the warranty claim may be denied.
Note:
This bulletin only applies to vehicles with MMI3G+ Navigation (PR code “7T6”) with or without Audi connect.
Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.
Production Solution
Production vehicles received improved MMI software at the start of Model Year 2017.
Page 3 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Note:
Review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI
components. If how to proceed is unclear at any time, please contact TAC.
 For model year 2011-2013 Vehicles with MMI3G+, perform steps 1-10 below
 For model year 2014-2016 Vehicles with MMI3G+, only perform steps 6-10 below
A software update can be performed. In many cases, HD radio may have been disabled as a temporary solution
to the “popping” concern. The HD radio option must be verified and if necessary, reactivated as part of this
procedure.
1. Verify the HD radio is enabled in the MMI by navigating to Radio >> Settings:
 If the HD radio options are present in the MMI menu, proceed directly to Step 6.
 If the HD radio options are not present in the MMI menu, continue with Step 2.
2. Using ODIS, right-click on 56 – Radio in
the Control module list, and select
Control Module OBD (Figure 2).
Figure 2. Radio self-diagnosis.
Page 4 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Select Code (Figure 3).
Tip: This option will not be available
until ODIS has completed loading all
tasks.
Figure 3. Code radio option.
4. Verify the coding in byte 2 is HEX 07.
 If it is not HEX 07, change the coding
to HEX 07. Apply changes (Figure 4).
Figure 4. Changed radio coding.
5. If the coding had to be changed, perform a 3-finger reset on the MMI system. When the coding is
successful, the HD radio options will show in the Band settings on the MMI.
Page 5 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
6. As part of the update, wireless settings and paired
devices will be deleted. All devices will need to be
re-paired after the update, and all wireless settings
restored to the customer’s settings. To access the
Wireless network settings on the MMI (Figure 5),
press TEL >> Settings >> Wireless network
connection >> Wireless network settings. Record all
settings so they can be re-entered at the end of the
update.
Figure 5. Wireless network settings.
7. Update the MMI software following the instructions in TSB 2028141: 91 MMI3G/3G+ & RMC Generic
instructions for updating software or navigation data for MMI3G/3G+; using the appropriate update
media (SD card) for this vehicle:
 MY2012-2015 A6, A7
Use 8R0 906 961 ES
 MY2011-2016 A8
(For A8 RSE equipped vehicles, the RSE must be updated sequentially, or
only after the front MMI has completed the update. The update will fail for
the rear if the front MMI is still in the Red Engineering Setup menu)
 MY2015-2016 Q3
Use 8R0 906 961 FE (New SD card p/n as of Aug 2017)
 MY2013-2016 A4, A5, Q5
 MY2012-2015 Q7
(If the newer “FE” suffix SD Card is used (listed above), then no Google
Earth Cleanup script is needed for Audi connect vehicles. If the older SD
card, with suffix “ET”, is used then a script patch will need to be executed
after the software update is completed to allow Google Earth to function
properly. See TSB 2044940: 91 MMI3G+ Google Earth does not load after
K0942 MMI software update)
Page 6 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
The MMI system may remain blank for extended
periods of time during the update. If the screen
remains blank for over 20 minutes, contact TAC.
Note:
Some earlier model year 2012 vehicles, or vehicles
equipped with Bose® sound systems may
experience certain modules that will not update
properly during Step 16 of TSB 2028141. If this
should occur, either choose ‘Cancel’ (Figure 6), or
‘Skip device’ (Figure 7), depending on the type of
error. Do not choose ‘Cancel update’, as this may
cause the software update to fail entirely. After the Figure 6. A device requiring a ‘Cancel’ selection.
update is finished and the summary page is shown,
select ‘Retry’ at the bottom of the list if it is
available to attempt to update the modules again. If
‘Retry’ is greyed out, then the software update was
successful. Select ‘Continue” to proceed. In some
cases ‘Retry’ may have to be repeated two or three
times to get all modules to update successfully.
Figure 7. A device requiring a ‘Skip device’ selection.
8.
Verify that the software update has been
completed successfully by accessing the
logging page (Figure 8). To access this
screen, proceed to step 8 in TSB 2028141 and
press the lower left softkey. A successful
update will show the date the update was
performed and the software that was installed
(HN+R_US_AU_K0715_X), with ‘OK’ listed on
the right (example 0715 installation). The ‘X’
may be one of several different numbers. If
K0715_X does not have any rows with ‘OK’,
Figure 8. Software update log showing a successful
the update must be retried until it is
software installation.
Page 7 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
successful. For the latest P0942 update, this
line would show K0942_X.
Tip: If the update must be performed two or
more times due to modules not updating correctly,
a screenshot of the software update log is required
(Figure 9). This should be kept on-hand for
warranty auditing purposes. To take a screenshot,
insert an SD Card into slot 1. For A6/A7/A8/Q7,
press and hold the left and right arrow keys at the
same time. For A4/A5/Q5, press and hold the
bottom two softkeys at the same time. All 4
softkeys will flash when the screenshot is taken. A
Figure 9. Software update log showing 2 failed attempts
screenshot should be taken of each page in the
before a successful installation.
logging display.
9.
Perform the SVM code listed on the MMI update SD card to establish a reference for this vehicle, and add
the test plan to clear DTCs created from the update. If any errors are encountered while the SVM code is
performed, call TAC and attach the diagnostic log showing the error. If the DTC for “Checking Software
Version Management” is active, then the SVM part of the repair was not successful. If this DTC remains
after running the SVM code, contact TAC.
10. Using the recorded Wireless network settings from Step 6, reenter the values to restore the settings to the
customer’s selections. Inform the customer that Wi-Fi and Bluetooth® devices will need to be reconnected
to the vehicle.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
If necessary, code HD radio
9130 2599
20 TU
Update MMI software (All except A8 w/ RSE)
9196 2599
120 TU
Update MMI software (A8 w/ RSE only)
9196 9999
220 TU
Page 8 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
If necessary, perform repeat update due to
failure (All except A8 w/ RSE)
9196 2599
60 TU for each
repeat
If necessary, perform repeat update due to
failure (A8 w/ RSE only)
9196 9999
60 TU for each
repeat
GFF – Checking and clearing fault codes
included in existing labor operations
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2030465/12
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8R0906961ES
MMI 3G+ Software Update (A6, A7, A8, and Q3)
1 per dealer
8R0906961FE
MMI 3G+ Software Update (A4, A5, Q5, and Q7)
1 per dealer
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2028141, 91 MMI3G/3G+ & RMC Generic instructions for updating software or navigation data for
MMI3G/3G+.
 TSB 2044940, 91 MMI3G+ Google Earth does not load after K0942 MMI software update.
 TSB 2030903, 90 Intermittent multiple warning lights, MMI 3G+.
 TSB 2040579, 91 MMI3G+ Navigation not available; error message "Navigation data is invalid" (DTC 03623
and 03677).
All parts and service references provided in this TSB (2030465) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
Page 9 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 10 of 10
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.