Bulletin 64F2

Technical Service Bulletin
64F2 UPDATE – Window Regulator (NVLW)
November 13, 2018
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5 / SQ5
2017 - 2018
See Campaign/Action screen in Elsa
None
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
A failure of the window regulator may occur on Audi Q5 and SQ5 vehicles manufactured within a specific period.
As a result, the window can no longer be opened/closed.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 64F2 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
A failure of the window regulator may occur on Audi Q5 and SQ5 vehicles manufactured within a specific period.
As a result, the window can no longer be opened/closed.
© 2018 Audi of America, Inc.
Page 1 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
•
Replace window regulator(s) <2>.
o
See: Repair Manual > Body > Body
Exterior > 57 Front Doors, Central
Locking System > Door Components >
Window Regulator, Removing and
Installing.
Removing:
NOTE
The left side replacement procedure is shown.
Repeat this procedure for the right side of the
vehicle and install both the left and right side
window regulators contained in the parts kit.
© 2018 Audi of America, Inc.
•
Unclip the decorative trim <1> carefully using
the -80-200- pry lever in direction of .
•
Start at the front edge of the trim when
releasing the retaining clips.
Page 2 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Disengage the remaining tabs and remove
the decorative trim <1> slightly from the door.
Slide the trim forward in direction of ;
this will cause the hook <3> on the door trim
panel to disengage.
•
Tilt the decorative trim inward, disengage the
hook <2> on the door trim panel and remove.
•
Lower the door window.
•
Switch off ignition.
•
Unclip the trim <1> carefully from the pull
handle with a small flat-head screwdriver at
the position shown in direction of .
•
Disengage the remaining tabs with the
-3409- and remove the trim.
Page 3 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Remove the bolts .
•
Using the -T10383-, unclip the door trim panel
at the lower rear section in a radius beginning
from the door by inserting the wedge between
the door trim panel and the door near the
clips in direction of .
Page 4 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Pull the door trim panel <1> slightly off the
door all the way around.
•
Remove the door trim panel upward and
disengage it from the door at the window
shaft .
•
Disengage the release cable on the door trim
panel <3>.
•
Unclip the release cable <2> carefully from
the interior door mechanism.
•
Tilt the release cable inward and disengage
the end of the cable <1> on the interior door
mechanism.
Page 5 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Disconnect the connectors <1 and 2> from
the door control module by pressing the
release.
•
If equipped: disconnect the connector for the
midrange speaker.
•
Remove the door trim panel.
•
Release and disconnect the connector from
the bass speaker <1>.
•
Remove the bolts  and remove bass
speaker from the door.
Page 6 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Loosen the trim panel at the ends of the
adhesive pads <1 and 3> from the door using
the -3409- trim removal wedge.
•
Pry off the window frame trim panel <2> using
the -3409- trim removal wedge starting at the
bottom and carefully working along the length
of the window guide to the top rear in direction
of .
•
Remove the trim panel downward from the
window frame.
•
Remove the window shaft strip <1> upward
 starting at the rear of the door,
working forward.
Page 7 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Disconnect the connector <1> on the window
regulator motor.
•
Remove the bolts  and remove the
window regulator motor <2> from the window
regulator.
•
Pry the door inner cover <1> out of the inner
door panel  using the -T10383/1- trim
wedge.
•
Disengage the grommet <2> for the door
opener operating cable.
Page 8 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Move the door window <4> up or down as
needed until the driver catch <3> is flush with
the opening in the window regulator <2>.
•
Release the catch through the opening and
through the hole in the door window 
using a screwdriver <1> for example, and at
the same time, remove the door window
upward from the driver.
•
Guide the screwdriver <1> between the door
window <4> and guide rail <3> for the window
regulator.
•
Release the catch <2> through the hole in the
door window  and at the same time
remove the door window upward out of the
driver.
•
Tip the door window forward at an angle and
pull it upward out of the window guide.
Page 9 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Tip the door window <2> forward at an angle
and pull it upward out of the window guide
<1>.
•
Release the retainers <1 and 3> on the
window regulator threaded pins <2> using an
11 mm socket. To do so, slide the socket
onto the threaded pin.
•
Unclip the window regulator cable guide.
Page 10 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
•
Remove the plugs .
•
Loosen the upper nuts <2> only three turns,
and remove the lower nuts.
•
Remove the window regulator <1> toward the
rear.
Installing:
•
Install in reverse order of removal and note
the following:
•
The clips for the window regulator threaded
pins must engage audibly in the inner door
panel.
•
The window regulator cable guide must be
clipped into the clip.
•
Tighten the nuts <2> to 7.5 Nm.
Quantity
1.00
Part Number
80A.898.461
Description
Window Regulator Kit
IMPORTANT PARTS INFORMATION
The Window Regulator Kit 80A.898.461 contains
the following components:
© 2018 Audi of America, Inc.
Quantity
Part Number
1.00
80A.837.461.A
1.00
80A.837.462.A
Description
Left Window
Regulator
Right Window
Regulator
Page 11 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
•
Install window regulator motor <1> and torque
bolts <4> to 3.5 Nm.
NOTE
The clips <2> for the window regulator threaded
pins <3> must be engaged in the inner door panel.
•
© 2018 Audi of America, Inc.
Install bass speaker
 to 3 Nm.
and
torque
bolts
Page 12 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Insert the door window <2> forward at an
angle into the door window guide <1>.
•
Align the door window in the front and rear
window guides and push the door window
downward.
•
Press the door window downward into the
front and rear drivers.
•
Carefully engage both the front and rear
drivers into the door window at the same time.
•
The door window does not have to be
adjusted.
•
Push on the door inner cover until it engages
audibly.
•
Door inner cover must be installed flush.
Page 13 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
© 2018 Audi of America, Inc.
•
Position the window shaft strip <1> on the
window guide edge <2> at both ends 
and press to the center of the door fold.
•
Insert window frame trim panel <1> at the top
back of the window guide <2> in direction of
 using the -3409- trim removal
wedge.
Page 14 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
•
Install window frame trim panel <2> along the
entire length of the window guide.
•
Push the trim panel firmly against the door in
the adhesive pad area <1 and 3>.
NOTE
Slowly work the window frame trim panel <1> over
the window guide and seal from the inside and the
outside making sure that the window seal does not
roll under the trim. The window seal must remain
in place or the window may bind at the top of its
travel.
© 2018 Audi of America, Inc.
•
Install door panel in reverse order of removal.
•
Attach the necessary electrical connections to
the required installed components.
•
Attach the release cables to their appropriate
locations.
•
Position the door trim on the window recess
and press it down firmly.
•
Carefully position the door trim panel clips
<2> all around the door <1> and press the
door trim panel onto the door until it engages
audibly on the mounting points in direction of
.
Page 15 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
•
Install bolts  and torque to 2.5 Nm.
•
Install all door panel trim and pull handle trim
in reverse of removal. For reference, the
chart below lists door panel fastener torque
specifications:
o
<7> - screw for armrest (quantity =
15) = 1.5 Nm
o
<8> - clip for door trim panel (quantity
8) = insert in the trim panel
o
<10> - screw for interior door
mechanism (quantity = 6) = 1.2 Nm
o
<12> - door trim panel stopper = 4.5
Nm
o
<14> - screws for door trim panel
(quantity = 4) = 2.5 Nm
o
<16> - screw for pull handle = 1.2 Nm
Mirror this procedure on the opposite side of the
vehicle and replace the right side window
regulator.
NOTE
Not all the fasteners shown above require removal
during this procedure.
All work complete.
© 2018 Audi of America, Inc.
Page 16 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number
64F2
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark Window Regulator Kit* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
FY
Install Window Regulator Kit.
Labor operation:
6452 20 50
80 T.U.
7059 20 00
60 T.U.
And
Labor operation:
Quantity
1.00
© 2018 Audi of America, Inc.
Part Number
80A 898 461
Description
Window Regulator Kit*
Page 17 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
Required Parts
Part Number
Part Description
Quantity
80A 898 461
Window Regulator Kit
1
• Properly dispose of removed parts in accordance with all state and local requirements, unless otherwise
indicated and/or requested through SAGA.
• If you have exhausted your allocated parts and you require additional parts for vehicles affected by this Update
but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to
[email protected]. Be sure to include the affected VINs with your order. Prior to submitting your
request, ensure that each vehicle has the 64F2 code open in Elsa. Your order will be reviewed and processed
accordingly.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
© 2018 Audi of America, Inc.
Page 18 of 18
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.