TDI Repair and I

VWoA Compliance
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Audi Communications
Monday, November 12, 2018 3:01 PM
VWoA Compliance
Dealer Communication: TDI Repair and IN-FORM Tool Enhancement
Dealer Communication
To: DP, GM, CPO, F&I, Parts, Sales, Service, Warranty
From: Audi Operations
TDI Repair and IN-FORM Tool Enhancement
Dear Dealer Partners,
We are writing you today with a matter of critical importance. Your support throughout the process of
repurchasing, modifying, and, when applicable, reselling TDI vehicles has been instrumental to our ability
to effectuate the settlements to date. We have provided you with tools and training to ensure that this is
done in a consistent manner. However, we have recently identified certain irregularities in the submitted
photographic documentation associated with approved emissions modifications and emissions compliant
repairs that must be corrected immediately.
Proper use of the IN-FORM tool and conformance with all aspects of the repair instructions are critical to
ensuring that the dealer network and Audi provide our regulatory partners with a high level of confidence
that the repairs that you are executing on our behalf comply with the settlements. The standards are
specific and precise; and, we have ensured that there are time units allocated within the repair that will
allow for proper documentation of all critical elements, including application of labels, installation of
hardware, and return of core parts.
We have recently found that a number of technicians and service managers have used the same photos
across multiple repairs for these critical repair validations rather than original photos for each actual
repaired vehicle. This behavior must stop immediately. Please ensure your entire staff understands the
critical nature of complying with the repair process and documentation requirements. Moreover, ensure
your staff is consistently executing them accordingly.
We are implementing an update to the IN-FORM tool that will prevent the upload of duplicate photos in
IN-FORM. Please note that any attempts to upload a duplicate photo will result in the error message seen
at the top of the screenshot below.
Finally, we will initiate physical audits to review a sample of vehicles that have been returned to
customers post-modification to confirm that the hardware and labels have been properly applied. We
expect that this audit will confirm there are no instances of vehicles being returned to customers without
proper completion of the AEM, and that these submission of duplicate photos in the IN-FORM tool are an
unfortunate result of improper attempts to shortcut the repair procedures. During the audit process, we
will require your support for customer engagement. We will review each case on an individual basis to
determine if additional corrective actions are needed.
Sincerely,
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Jamie Dennis
Senior Vice President
Product Quality, Technical Service, & After Sales
Audi of America
Kevin Horner
Senior Manager
Field Operations
Audi of America
Please click here for the official Audi Communication posted to iAudi.
For more dealer communications, visit the Communications page on iAudi.
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