M011116

TIS Service Bulletin
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SI M01 11 16
Warranties
January 2019
Technical Service
OC3 SEAT OCCUPANCY MAT: LIMITED WARRANTY
EXTENSION TO 10 YEARS/120,000 MILES
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin supersedes SI 01 11 16 dated January 2017
What’s New:
• The new replacement part numbers provided in Parts Information section do not require the seat cover to be
replaced in conjunction with replacing the OC3 Mat.
• Repair/claim submissions with repair order/claim dates on or after February 4, 2019 will require the use of
these new part numbers only.
MODEL
R55 (Cooper
Clubman) (N12)
Model years 2008 to
2010 produced
10/20/2007 to
7/22/2010
R55 (Cooper
Clubman) (N16) Model
years 2011 to 2014
produced 7/23/2010 to
6/27/2014
R55 (Cooper S
Clubman) (N14) Model
years 2008 to 2010
produced 11/22/2007 to
7/23/2010
R55 (Cooper S Clubman)
(N18) Model years 2011
to 2014 produced
7/19/2010 to 6/27/2014
R55 (Cooper S JCW
Clubman) (N14)
Model years 2009 to
2012 produced
5/8/2008 to
6/29/2012
R55 (Cooper S JCW
Clubman) (N18) Model
years 2013 to 2014
produced 9/6/2010 to
6/21/2014
R56 (Cooper Hardtop)
(N12) Model years 2007
to 2010 produced
11/16/2006 to
7/23/2010
R56 (Cooper Hardtop)
(N16) Model years 2011
to 2013 produced
7/23/2010 to 11/21/2013
R56 (Cooper S
Hardtop) (N14)
Model years 2007 to
2010 produced
11/14/2006 to
7/23/2010
R56 (Cooper S
Hardtop) (N18) Model
years 2011 to 2013
produced 7/23/2010 to
11/19/2013
R56 (Cooper S JCW
Hardtop) (N14) Model
years 2009 to 2012
produced 5/16/2008 to
6/30/2012
R56 (Cooper S JCW
Hardtop) (N18) Model
year 2013 produced
7/19/2012 to 11/21/2013
R57 (Cooper
Convertible) (N12)
Model years 2009 to
2010 produced
12/2/2008 to
7/22/2010
R57 (Cooper
Convertible) (N16)
Model years 2011 to
2015 produced
10/25/2010 to
6/12/2015
R57 (Cooper S
Convertible) (N14)
Model years 2009 to
2010 produced
12/2/2008 to 7/22/2010
R57 (Cooper S
Convertible) (N18) Model
years 2011 to 2015
produced 2/5/2011 to
6/5/2015
R57 (Cooper S JCW R57 (Cooper S JCW
Convertible) (N14)
Convertible) (N18)
Model years 2009 to Model years 2013 to
R58 (Cooper Coupe)
R58 (Cooper S Coupe)
(N16) Model years 2012 (N18) Model years 2012
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2012 produced
2/9/2009 to
6/27/2012
2015 produced
9/5/2010 to 5/28/2015
to 2015 produced
6/22/2011 to 4/29/2015
to 2015 produced
7/12/2011 to 5/1/2015
R58 (Cooper S JCW
Coupe) (N14) Model
year 2012 produced
6/22/2011 to
7/2/2012
R58 (Cooper S JCW
Coupe) (N18) Model
years 2013 to 2015
produced 9/5/2012 to
4/29/2015
R59 (Cooper Roadster)
(N16) Model years 2012
to 2015 produced
2/2/2012 to 4/17/2015
R59 (Cooper S Roadster)
(N18) Model years 2012
to 2015 produced
11/24/2011 to 4/17/2015
R59 (Cooper S JCW
Coupe) (N14) Model
year 2012 produced
1/28/2012 to
6/29/2012
R59 (Cooper S JCW
Coupe) (N18) Model
JCW = John Cooper
years 2013 to 2015
Works
produced 7/19/2012 to
4/16/2015
Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
The determination of vehicle eligibility and extended limited warranty component coverage must always first be
done by performing a VIN-specific DCSnet Warranty Inquiry.
ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific
DCSnet Warranty Inquiry first.
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” shown below:
For this vehicle, the front passenger’s OC3 seat occupancy mat limited warranty for defects
in materials or workmanship has been extended to 10 year/120,000 mile as determined from
the original in-service date. This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the MINI New Passenger Car Limited
Warranty. Please see SI M01 11 16 (DC 65 77 90 03 00).
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting “Coverage, Policy and Coding” prior to performing any repair.
INFORMATION
For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC (“MINI USA”) is
extending the limited warranty for the front passenger’s OC3 seat occupancy mat to:

10 years/120,000 miles as determined by the vehicle’s original in-service date

Item #1 (without the seat cover as noted in Parts
Information as of 2/4/2019): This “component-specific”
limited warranty extension applies to defects in materials or
workmanship.
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
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
MINI New Passenger Car Limited Warranty.
Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the MINI vehicle is currently experiencing a problem.
Customer Notification Letter – VIN and Component-specific Warranty Extension
Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a
phased release.
PARTS INFORMATION
The new part numbers provided below do not require the seat cover to be replaced in conjunction with
replacing the OC3 Mat.
The part numbers listed below are not included in the Electronic Parts Catalog (ETK/EPC).
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the applicable part
number listed below will result with the wrong part being invoiced and installed.
Repair/claim submissions with repair order/claim dates on or after February 4, 2019 will require the use
of these new part numbers only
Part Number
52 10 7 498 441
Description
Quantity
Basic seat upholstery
1
Sports seat upholstery parts
1
Cushion Recaro
1
Cushion seat in pipe form right
1
Or:
52 10 7 498 442
Or:
52 10 7 498 443
Or:
52 10 7 951 464
Only order these parts in the quantities needed to address customers’ vehicles that have confirmed failures.
Additional repair-related parts:
Part Number
Description
Quantity
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52 10 1 945 543
Clamp
As needed
52 20 8 129 296
Wire-strap (1800MM)
Sublet, as needed
WARRANTY INFORMATION
The front passenger’s OC3 seat occupancy mat limited warranty extension to 10 years/120,000 miles applies to
“eligible US-specification MINI vehicles” that are registered, operated and have their covered repair performed
by an authorized MINI dealer in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the MINI NEXT Certified Pre-Owned Program or
any BMW Group Vehicle Service Contract that applies to the vehicle.
Should the OC3 seat occupancy mat fail again, this component is covered by the remaining portion of the
extended limited warranty coverage period.
The existing limited warranty coverage for all other parts has not changed.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and the applicable labor operations provided below.
Defect Code:
6577900300
R55 R56 R57 R58 R59 US version, SBE
mat (seat occupancy mat)
Labor Operation:
Labor Allowance:
Description:
00 00 006
Refer to AIR/KSD2
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)
Refer to AIR/KSD2
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)
Refer to AIR/KSD2
Connect an approved battery charger/power
supply(indicated in KSD2 as “Charging battery”)
Work time (WT)
Performing vehicle diagnosis – test module
Refer to AIR/KSD2
Replacing sensor mat for passenger recognition
(after vehicle diagnosis)
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006
And:
65 77 604
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And:
61 00 710
Refer to AIR/KSD2
Programming/encoding control unit(s) (not
including CAS)
Refer to AIR/KSD2
Programming/encoding control unit(s) (with CAS)
Or:
61 00 720
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead of 00 00 006.
Refer to AIR/KSD2 for the corresponding flat rate unit (FRU) allowances
Work time labor operation code 61 00 006 is not considered Main labor operation; however, it does require an
individual punch time and an explanation on the repair order in the claim comments section.
And, if necessary:
Sublet – Bulk Materials
Sublet Code 4
See sublet reimbursement
calculation below
Reimbursement for the repairrelated bulk materials (Please do
not use the part numbers for claim
submission)
Sublet reimbursement calculation for claiming the “used quantities” of repair-related bulk materials (MINI part
numbers) is at dealer net plus your dealer’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Programming and Encoding - Vehicle Control Units
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable AIR/KSD2 labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
B. For control module failures that occurred “prior” to performing this programming procedure:
• When “covered” under an applicable limited warranty, claim this control module-related repair work using the
applicable defect code and labor operations (including diagnosis) in AIR/KSD2.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
For the “Models” listed above and under this extended limited warranty, MINI USA, a division of BMW of North
America, LLC (“MINI USA”) will provide reimbursement for “qualifying customer-pay repairs” that were
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performed on an eligible vehicle prior to the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the MINI New Passenger Car Limited Warranty.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine MINI parts and/or used MINI
passenger car parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized MINI dealer or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.MINI-RP.com under the following
reference:

M-ELWR 2016 OC3 Seat Occupancy mat 10Y120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website, the customer-pay reimbursement attachment to this bulletin and the soon to be mailed customer
letters all provide information as to “what” documentation is needed to be supplied to support a prior repair.
Alternative methods to request reimbursement, either through the mail or by fax, are also provided.
A copy of the “Customer-pay” reimbursement attachment may be printed and provided to the customer.
Posted: Thursday, January 3, 2019
ATTACHMENTS
View PDF attachment M011116 Prior Customer-pay Repairs.
[ Copyright ©2019 BMW of North America, Inc. ]
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M01 11 16 Attachment
December 2016
OC3 Seat Occupancy Mat: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, MINI USA, a division of BMW of North America, LLC (“MINI USA”) will
provide reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the MINI New Passenger Car Limited Warranty.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine MINI parts and/or used passenger car or light
truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized MINI dealer or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.MINI-RP.com under the following reference:
•
M-ELWR 2016 OC3 Seat Occupancy Mat 10Y120M
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
Alternative Method to Request Reimbursement
Mail or fax your request and documentation to:
MINI Customer Reimbursement Center
Attention: M-ELWR 2016 OC3 Seat Occupancy Mat 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-457-0214
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-203-1331.
For all other questions, please contact the MINI USA Motorer Relations and Services via email at
[email protected] or via telephone at 1-866-ASK-MINI (275-6464).
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
1
OC3 Seat Occupancy Mat: Limited Warranty Extension to
10 Years/120,000 Miles
Previous Customer-Pay Repair Reimbursement – Documentation Checklist
MINI USA, a division of BMW of North America, LLC
Reimbursement is available to the MINI Owner/Lessee who incurred the expense.
When submitting a reimbursement for a qualifying previous repair, please provide legible copies of the
following documentation and include your VIN, name, address and your preferred contact telephone
number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that directly
pertain to the eligible and covered repair will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?
M01 11 16
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