NAS18.12.002

SERVICE ACTION H169: SERVICE REQUIRED
MESSAGE AND SYMBOL NOT DISPLAYED
NAS18.12.002
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
DECEMBER 6, 2018
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the
'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the
Instrument Cluster (IC) to inform the customer that a service is due.
AFFECTED VEHICLE RANGE
I-PACE (X590)
Model Year: ................... 2019
VIN: ................................... F60347-F62052
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will update the Car Configuration File (CCF) to the latest level. There will be no charge
to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H169NAS, Service Action: Service Required Message And Symbol Not Displayed, for
detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
NOTE: if eligible, H159 must be performed before H169.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the November 30, 2020,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H169
A
H169
B
DESCRIPTION
SRO
TIME
(HOURS)
PARTS /
SUNDRY
CODE
QUANTITY /
VALUE
Car Configuration File (CCF) Update
86.99.94
0.2
-
-
Car Configuration File (CCF) Update
86.99.94
0.2
-
-
Drive in/drive out
10.10.10
0.2
-
-
Normal Warranty policies and procedures apply.