MAS001736

Maserati Technical Bulletin
Date: February 1, 2019
Bulletin No. MAS001736 – MTB 19‐04 Quattroporte
M139, GT and GC M145 V8 ECM Re‐Flash ‐ US
Recall Campaign # 373
Supersedes: N/A
Section: Compliance
Model: Quattroporte (M139), GranTurismo and GranCabrio (M145)
Model Years: 2011 thru 2015
Subject: Voluntary Emissions Recall # 373 – V8 Engine Control Unit Re-Flash
MASERATI EMMISSIONS RECALL BULLETIN
PERFORM THE PROCEDURE OUTLINED IN THIS TECHNICAL BULLETIN ON ALL
AFFECTED NEW VEHICLES BEFORE CUSTOMER DELIVERY OR FOR VEHICLES
ALREADY SOLD AND DELIVERED THE NEXT TIME THE VEHICLE IS IN THE
SHOP FOR MAINTENANCE OR REPAIRS.
Maserati dealers must ensure recalls are completed after having been notified by
Maserati North America, Inc. (MNA) that a safety or emissions-related defect or
noncompliance exists in any motor vehicle or item of replacement equipment in
the dealer’s possession at the time of notification. In MNA's case, this
notification would typically be made by the issuance of a recall notification in the
form of a Technical Bulletin.
If a recall campaign is announced by MNA, dealers must ensure that all recalls on
new vehicles and new items of replacement equipment are completed BEFORE
delivery to the consumer. This means that dealers may not legally deliver new
motor vehicles or new items of replacement equipment to consumers with an
open recall.
Furthermore, dealers are prohibited from selling or leasing the motor vehicle or
item of replacement equipment, unless and until the open recall has been
completed BEFORE delivery. This also pertains to items of replacement
equipment. In addition, you may not sell a vehicle with an open recall as part of
the Certified Pre-Owned program.
Finally, MNA dealers should not sell or use parts that have been recalled by
MNA. Please follow the specific instructions provided by MNA for the return or
disposition of any parts.
© 2019 Maserati North America, Inc.
AfterSales
www.maseratiusa.com
All rights reserved. Reproduction or translation
in whole or in part is not permitted without
authorization from the publisher. Printed in USA
Description of Vehicle Emissions Recall #373
Description of Vehicle Safety Recall 373
Maserati S.p.A. and MNA have determined that the above described vehicles were
manufactured with an engine software issue. Specifically, at engine startup, the engine
software does not properly complete the Secondary Air Monitor resulting in a low
Performance Ratio (IUMPR) that is below the legal limit.
Which Vehicles Are Affected
Please refer to ModisCS+ for the affected vehicles.
NOTE FOR CALIFORNIA RESIDENTS: This recall is subject to the State of California
Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to
vehicle owners residing in the state of California for proof that this recall has been
performed when they renew the vehicle registration.
Vehicle Remedy Information
1. Check that the vehicle is included in this Recall campaign, and that this repair
has not been previously performed.
2. Through the MDEVO, update the ECM software.
3. The recall procedure is now complete.
This repair procedure will be performed free of charge to the customer.
Parts Needed For The Recall
For this Recall campaign, no parts are needed from the Maserati Parts Department.
MAS001736 – MTB 19-04 - Recall 373 – V8 ECM Re-Flash US
2
Entering A Warranty Claim
Warranty information:
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Campaign Number………………………………………..373
Warranty Code……………………………………………..24
Defect Code………………………………………………..063
Component Code……………………………………….…1.90.001
Operation Code…………………………………………....1.90.001.A (0.25h)
If you have any questions, contact your Regional Aftersales Manager (RAM) or Maserati
Technical Support.
Nicola Rosciano
Manager Technical Support
Maserati North America, Inc.
Luis Sanchez
Technical Director
Maserati North America, Inc.
MAS001736 – MTB 19-04 - Recall 373 – V8 ECM Re-Flash US
3
IMPORTANT EMISSIONS RECALL
February 1, 2019
Maserati VERR#: 373
Dear Maserati Dealer:
This notice is sent to you in accordance with the requirements of the U.S.
Environmental Protection Agency’s (EPA) Voluntary Emission Recall procedures.
Maserati S.p.A. and Maserati North America, Inc., (“MNA”) have decided that a defect
that relates to motor vehicle emissions exists in MYs 2011-2018 Maserati GranCabrio,
GranTurismo/GranTurismo Convertible and Quattroporte vehicles, equipped with the
4.2L and 4.7L gasoline engines.
The suspect vehicles are included in a voluntary emissions recall and a service
campaign related to an engine software defect. Upon start-up of the vehicle, the engine
software does not properly complete the secondary air monitor, resulting in a low
IUMPR ratio. The low IUMPR ratio does not meet the OBD II regulatory requirements.
The remedy for the affected vehicles involves uploading new ECM (engine control
module) operating software into the vehicle. The remedy procedure will be performed
free of charge to the vehicle owner. Please refer to Maserati Recall Bulletin 373MAS001736 for information and VIN specific details for the models affected by this
Recall Campaign. Please refer to Maserati Technical Bulletin 374-MAS001737 for
additional vehicles that are covered under the Service Campaign.
MNA has assigned this campaign an internal Maserati number of 373. We will of course
reimburse you for the labor necessary to carry out this recall campaign. Obviously, if
you have any of the affected vehicles in your stock, you must not sell them until you
have performed the necessary repairs on the vehicle. If you have already sold any of
the vehicles with the indicated VIN in the enclosed instructions and have not yet sent in
the new owner information to MNA, please do so at once so we may notify these
owners.
Continued on next page
Maserati North America, Inc.
1 Chrysler Drive, Auburn Hills, MI 48326
1
IMPORTANT EMISSIONS RECALL
NOTE: Additional Information for California Residents/Dealers: The state of
California requires the completion of emission recall repairs prior to vehicle registration
renewal. Failure to complete recalls also may cause the vehicle or engine to fail a
vehicle inspection or smog check test when these tests are required under California
state law. State of California regulations require manufacturer’s dealers to provide the
Department of Motor Vehicles with a record of all vehicles that have not had the recall
service performed.
Once the recall has been performed please fill out the form and provide it to the
customer.
Thank you for your cooperation.
Sincerely,
Maserati Vehicle Safety and Regulatory Compliance
Maserati North America, Inc.
1 Chrysler Drive, Auburn Hills, MI 48326
2
NOTE: This form is to be completed by the dealer as proof the recall has been
performed and then provided to the customer.
Maserati North America, Inc.
1 Chrysler Drive, Auburn Hills, MI 48326
3
Q&A
Maserati Voluntary Emissions Recall Campaign # 373
Maserati Service Campaign # 374
Quattroporte (M139), Granturismo and GranCabrio (M145)
ECM Software Re‐flash
Date:
February 2019
Subject:
Maserati Voluntary Emissions Recall Campaign #373
MY’s 2011 ‐ 2015 4.2L and 4.7L Engine Software Re‐Flash
Maserati Service Campaign #374
MY’s 2016 ‐ 2018 4.2L and 4.7L Engine Software Re‐Flash
Models:
Quattroporte (M139), GranTurismo and GranCabrio (M145)
MY’s 2011 ‐ 2018 with 4.2L and 4.7L Engines
Countries Involved: US and Canada
Local Authorities:
CARB, EPA, Environment and Climate Change Canada
Defective Part:
Engine Operating Software (ECM S/W)
Defect:
Maserati S.p.A., Maserati North America (MNA) and Maserati Canada, Inc.,
(MC) have determined that the above described vehicles were
manufactured with an engine software defect. Upon start‐up of the vehicle,
the engine software does not properly complete the secondary air monitor,
resulting in a low IUMPR ratio. The low IUMPR ratio does not meet the OBD
II regulatory requirements.
Responsibility:
Maserati S.p.A., MNA Inc. and MC
Repair action :
Engine Control Unit (ECM) Software Re‐Flash
Repair Time:
Approximately 0.5 hours
Vehicles Involved:
12,153 vehicles – 11,432 U.S. and 721 Canada
Production Period:
MY2011 up to and including MY2018 Production Vehicles
Accidents/Injuries:
None reported
Customer Contact:
Customers will be notified via first class mail.
Q&A
Q1. Which models are affected by this recall and service campaign?
A. MY 2011 thru MY 2018 Quattroporte, GranTurismo and GranCabrio with 4.2L
and 4.7L engines.
Q2. Why are other models not affected?
A.
MY 2011 thru MY 2018 Quattroporte, GranCabrio and GranTurismo with 4.2L
and 4.7L engines are the only models affected and built with the affected
engine control module software within this recall and service campaign.
Q3. How many vehicles in North America are affected?
A.
11,432 U.S. and 721 Canada.
Q3a. How many vehicles globally are affected?
A. 12,153 vehicles. This recall affects only U.S. and Canadian
Quatteroporte, GranCabrio and GranTurismo vehicles MYs 2011
thru 2018 with 4.2L and 4.7L engines.
Q4. What is the specific problem?
A. Specifically, at engine startup, the engine software does not properly
complete the Secondary Air Monitor resulting in a low Performance Ratio
(IUMPR) that is below the legal limit. (Secondary air is “extra air” added to
the exhaust system on startup).
Q5. What can happen?
A. The “Check Engine Light” may illuminate after start up.
Q6. What should I do if I notice this condition in my vehicle?
A. Bring your vehicle to the nearest authorized Maserati dealership, or call
your authorized Maserati dealership to tell them you’d like to bring your
vehicle in for the recall 373/service campaign 374 repair. The recall will be
performed free of charge.
Q7. What corrective measures will be taken?
A. The repair for the affected vehicles will be a software re-flash uploaded into
the engine control module. The repair will be performed free of charge to the
vehicle owner.
Q8. Is Maserati aware of any accidents or injuries associated with this recall?
A. No.
Q9. Can customers continue to drive their cars?
A. Yes. However, Maserati strongly recommends customers to bring their
vehicle to the nearest authorized Maserati dealership, or call their
authorized Maserati dealership to tell them they’d like to bring their
vehicle in for the recall 373 repair. The repair will be performed free of
charge.
Q&A
Q10. How will customers be informed of the recall?
A. Customers will be notified via first class mail. Customers can also use
the VIN recall lookup feature in Maserati’s website under Tools and
Services:
http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin
Q11. How will the recall be performed?
A. Maserati dealers will upload new engine control module software into the
affected vehicles free of charge to the customer.
Q12. How long will the repair take?
A.
Approximately 1/2 hour. Please plan, however, to leave your vehicle with the
dealership to allow the dealer some flexibility for scheduling your repairs.
Q13. What models have experienced this problem?
A.
MY 2011 thru 2018 Quattroporte, GranCabrio and GranTurismo models
with 4.2L and 4.7L engines.
Q14. When will I receive my owner notification letter?
A.
Within 60 Days. If a customer provides a VIN to MNA Customer Service or
their authorized Maserati Dealer, the need for a recall can be confirmed.
Customers can also use the VIN recall-lookup feature in Maserati’s website
under Tools and Services:
http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin
Q15. Do I have to wait for my recall letter in order to have my recall
performed?
A. No, you can call the authorized Maserati dealership and they will advise
you when to make the repair. Or, if you’d like, we (Customer Care) can
conference you into your dealership to make the appointment now.
Q16. Is it safe to drive my vehicle?
A. Yes. However, Maserati strongly recommends customers to bring their
vehicle to the nearest authorized Maserati dealership, or call their
authorized Maserati dealership to tell them they’d like to bring their
vehicle in for the recall 373/campaign 374 repair. The repair will be
performed free of charge.
Q17. When did the factory make the change in this part that is causing the
recall?
A. The factory made the change in production for MY2019 vehicles.
Q18. How do I know that my car, which is not affected by this recall, has the
corrected part (software) in it?
A. A dealer can verify via the VIN number and an individual inspection.
Customers can also use the VIN recall lookup feature in Maserati’s website
under Tools and Services:
http://www.maseratiusa.com/maserati/us/en/shopping-tools/recall-by-vin.
Q&A
Q19. What is the difference between a recall and a service campaign?
A.
A recall requires that all owners be notified directly by mail to have their
vehicle repaired. A service campaign does not require that an owner be
notified by mail (except in Canada, which requires all owners be notified of
a defect). Under a service campaign, the vehicle is repaired when an owner
brings their vehicle into a registered dealer for routine maintenance.
Vehicles are repaired free of charge under both a recall or a service
campaign.
Q20. Why am I being notified for a service campaign in Canada?
A.
All vehicle owners in Canada are required by law to be notified of a defect,
regardless of whether the vehicle is subject to a recall or a service
campaign.