122-J5W5T-03

6
Bulletin #: 1902
Advanced Technical Information
Part ID: 68270
Rear View Mirror Falls Off the Windshield
Vehicles Affected
Model
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
911
2017-2019
991
N/A
N/A
Revision History
Revision
Release Date
Changes
0
February 25, 2019
Original document
Customer Concern
The adhesive holding the mount for the rear view mirror to the windshield fails and the mirror falls down.
Technical Background
	The activator and primer are manually applied by the supplier. This manual process had a flaw in the application of
the activator and primer. The process was revised at the supplier.
Service Information
	The windshield must be replaced. Windshields manufactured from June 2017 have been produced with the revised
process at the supplier. The manufacturing date can be seen on the part data label.
AfterSales
February 25, 2019
Page 1 of 2
Bulletin #: 1902
Advanced Technical Information
Part ID: 68270
6
Production
The issue was fixed in production as of December 06, 2018.
Warranty
PQIS Coding is as follows
Cause Location 68270 Interior mirror
Damage Code 1025 Loosely fitted
	The labor operation will vary depending on if vehicle comes with or without front camera. For labor operation specific
to the model year/model type, refer to the 6412 group of the labor time guide.
Search Items
Rear view mirror; Rear mirror; mirror; mirror falls; glue; adhesive
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
©2019 Porsche Cars North America, Inc.
AfterSales
February 25, 2019
Page 2 of 2