18NA094

File in Section:
Bulletin No.:
Service Bulletin
Date:
18-NA-094
December, 2018
INFORMATION
Subject:
Takata Air Bag Completion Rate Improvement Program - Applicable to GM Recalls
14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15406, 15438, 15442, 15815,
15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810 and 28811
Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts
Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator.
Brand:
Model:
Chevrolet
Silverado
HD
GMC
Sierra HD
Pontiac
Saab
Saab
Saturn
Model Year:
VIN:
from
to
2007
2008
Vibe
2003
2010
9-3
2006
2011
9-5
2006
2009
9-2X
2005
2006
Astra
2008
2009
from
to
Engine:
Transmission:
All
All
This program applies to U.S. dealers only and is designed to help facilitate higher
completion rates for the safety recalls and vehicle models identified above.
Involved Region or Country
The National Highway Traffic Safety Administration
(NHTSA) is overseeing efforts across all vehicle
manufacturers to help improve completion rates for the
Takata air bag recall. In support of this initiative,
General Motors implemented a Takata Completion
Rate Improvement Program on October 1, 2017. The
program officially ended on December 31, 2017, but
was extended through February 28, 2018 with
modifications and then eventually extended through
July 31, 2018.
Please be advised that the program has now been
extended through December 31, 2018.
The program is designed to encourage dealers to
actively follow-up with affected vehicle owners and
assist them with scheduling a service appointment so
that this serious safety defect can be corrected as
quickly as possible.
$50.00 Dealer Completion Bonus
The $50.00 dealer completion bonus remains in effect
for the replacement of Takata air bag inflators. To
qualify for the bonus, the recall repair must be
performed at a GM dealership from January 1, 2018
through December 31, 2018 and the used air bag
inflator returned as per applicable shipping instructions.
The GM recalls and vehicles identified in the following
table are eligible for the $50.00 dealer completion
bonus.
Recall
Number
Bulletin Subject
Division
Model
14491
Front Passenger Air Bag Inflator Assembly
Pontiac
Vibe
2003-2007
14735
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2003-2005
15040
Front Passenger Air Bag Inflator
Saab
9-2X
2005
Copyright 2018 General Motors LLC. All Rights Reserved.
Model Year
Page 2
December, 2018
Bulletin No.: 18-NA-094
Recall
Number
Bulletin Subject
Division
Model
15041
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15043
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15044
15045
15046
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Saab
Saab
Saab
9-2X
9-2X
9-2X
2006
2006
2006
15406
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2004-2007
15438
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15442
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15815
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2008
15816
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
15817
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15818
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15826
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17009
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009
17476
17477
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Pontiac
Pontiac
Vibe
Vibe
2009-2010
2010
28810
Takata Driver Air Bag
Saturn
Astra
2008-2009
28811
Takata Driver Air Bag
Saturn
Astra
2008-2009
For each eligible Takata air bag recall repair performed
at a GM dealership from January 1, 2018 through
December 31, 2018, dealers should submit for a $50.00
dealer completion bonus via the GM Global Warranty
System. Check the appropriate recall bulletin in the
electronic Service Information (eSI) system for detailed
submission instructions.
Courtesy Transportation Reimbursement
Even though the involved vehicles are well beyond
courtesy transportation eligibility guidelines, dealers
are authorized to provide alternate transportation to
affected vehicle owners while their vehicle is at a GM
dealership for completion of an eligible Takata air bag
recall between January 1, 2018 through December 31,
2018. This could include one-way or two-way shuttle
service, one half-day vehicle rental or one full-day
vehicle rental with maximum reimbursement capped at
one full-day vehicle rental.
Model Year
The availability of courtesy transportation to these
vehicle owners is very important in encouraging them to
make their vehicle available as soon as possible for this
serious safety related repair. When scheduling service
appointments, it is imperative that dealers make sure
these vehicle owners clearly understand that some
form of courtesy transportation is available and will be
provided at no charge while their vehicle is being
repaired. The GM recalls and vehicles identified in the
following table are eligible for courtesy transportation
reimbursement.
Recall
Number
Bulletin Subject
Division
Model
14491
Front Passenger Air Bag Inflator Assembly
Pontiac
Vibe
2003-2007
14735
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2003-2005
15040
Front Passenger Air Bag Inflator
Saab
9-2X
2005
2006-2011
2006-2009
2006-2011
2006-2009
15041
Driver Air Bag Replacement
Saab
9-3
9-5
15043
Driver Air Bag Replacement
Saab
9-3
9-5
Model Year
Bulletin No.: 18-NA-094
December, 2018
Page 3
Recall
Number
Bulletin Subject
Division
Model
Model Year
15044
15045
15046
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Saab
Saab
Saab
9-2X
9-2X
9-2X
2006
2006
2006
15406
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2004-2007
15438
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15442
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15815
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2008
15816
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
15817
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15818
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15826
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17009
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009
17476
17477
Front Passenger Air Bag Inflator
Front Passenger Air Bag Inflator
Pontiac
Pontiac
Vibe
Vibe
2009-2010
2010
28810
Takata Driver Air Bag
Saturn
Astra
2008-2009
28811
Takata Driver Air Bag
Saturn
Astra
2008-2009
For each eligible Takata air bag recall repair performed
at a GM dealership from January 1, 2018 through
December 31, 2018 for which the vehicle owner
requested courtesy transportation, dealers should
submit for courtesy transportation reimbursement via
the GM Global Warranty System. Check the
appropriate recall bulletin in the electronic Service
Information (eSI) system for detailed submission
instructions.
In summary, the Takata Completion Rate Improvement
Program is only applicable to the safety recalls and
vehicle models identified above for recall repairs
performed from January 1, 2018 through December 31,
2018. The involved recall bulletins have been revised
accordingly and are available in the electronic Service
Information (eSI) system.
If you have any questions or concerns about this
program, please contact your District Manager –
Aftersales.
Version
6
Modified
Released April 3, 2018
April 30, 2018 – Updated the program date.
June 06, 2018 – Updated the program date.
June 29, 2018 – Updated the program date to July 31, 2018.
July 30, 2018 – Updated the program date to December 31, 2018.
November 29, 2018 – Added the Saab 9-2X model and updated the information in the
Recall tables.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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