T-TT-0511-18-Rev

Tech Tip T-TT-0511-18
Subject
February 18, 2019
Market
Toyota Remote Connect - App Operating Tips
Service Category
Section
Audio/Visual/Telematics
Audio/Video
USA
Applicability
18-19 Camry, 19 Avalon, Corolla & RAV4
APPLICABLE VEHICLES
2018-2019
2019
2019
2018-2019
Camry
Avalon
Avalon HV
Camry HV
2019
2019
2019
RAV4 HV
RAV4
Corolla
CONDITION
Vehicle control apps might not operate as expected at times due to preconditions (normal operating
parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
RECOMMENDATIONS
Please review and identify the required details for operation before considering a potential need for a
repair and/or diagnostic support. Please also assist customers with the required preconditions when
necessary to ensure a positive ownership experience.
Contents:
1. Remote Engine Starter Preconditions and Tips
2. Remote Door Lock Preconditions and Tips
3. Vehicle ECU Initializations
4. Resources (as available)
Expires on
Ver. 2.9 01/01/2018 T
02/18/2020
Rev1
© 2018, Toyota Motor Sales, USA
Page 1 of 3
Tech Tip T-TT-0511-18
February 18, 2019
Subject
Market
Toyota Remote Connect - App Operating Tips
USA
Applicability
RECOMMENDATIONS
1. Remote Engine Starter Preconditions and Tips:
Utilize the following table as a guide to successful operation of the control apps (cell phone)
based remote engine starter system.
NOTE: Network/cellular coverage may influence response time from each command. Sending
multiple commands in a short period of time is not recommended. The remote start by key
FOB is only possible (authorized) after the first successful start using the phone app.
2. Remote Door Lock/Unlock Preconditions and Tips:
Utilize the following table as a guide to successful operation of the control apps (cell phone)
based door lock and unlock system.
NOTE: Network/cellular coverage may influence response time from each command. Sending
multiple commands in a short period of time is not recommended. Make sure door locks work
normally by panel switch and FOB, and that the remote door lock operation is not customized to
OFF.
Expires on
Ver. 2.9 01/01/2018 T
02/18/2020
Rev1
© 2018, Toyota Motor Sales, USA
Page 2 of 3
Tech Tip T-TT-0511-18
February 18, 2019
Subject
Market
Toyota Remote Connect - App Operating Tips
USA
Applicability
RECOMMENDATIONS
3. Vehicle ECU Initializations:
Ensure the vehicle settings and initializations for door lock and remote engine starter are
correct.
A. Make sure that “Communication Remote Engine Starter” in Techstream customized
settings that is designed/intended for an add-on or aftermarket RES kit is turned OFF.
EXAMPLE:
B. With the related DTCs cleared, perform both Body ECU “Wireless Door Lock
Registration/Setting” and Smart Access “ECU Communication ID Registration” for
remote engine starter per the Repair Manual to complete the required Techstream utility
initializations.
NOTES:
 If settings are improper, related DTCs may include: B126A, B2779, U0198, and U1117.
 Performing these specific “initializations” can be safely done even if not needed.
 Make sure the Body initialization utility includes the words “door lock” as a general
“initialization” titled utility may be unrelated and not supporting the door lock/unlock app.
 Make sure that any customized setting for remote door locks has the feature enabled.
 Do NOT use the Telematics “activation” utility for existing DCMs with established
accounts. [This is only for new off-the-shelf DCMs when first installed into vehicles.]
4. Resources (late 2018 roll-out/as available):
 Service Lane: Knowledge Center/Entune Quick Apps Check
 Service Lane: Knowledge Center/Entune Remote Connect Guide
 TIS/Tech Assistance:
o Connected Services “Direction” PreCall Worksheet
o Connected Services “Analysis” PreCall Worksheet
 Repair Manual/Telematics/DCM Replacement/Initializations for wireless door lock and
remote engine starter in the Smart Key registration section.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.9 01/01/2018 T
02/18/2020
Rev1
© 2018, Toyota Motor Sales, USA
Page 3 of 3