SSM74240

2/7/2019
TOPIx - SSM74240 - In-Control Touch Pro diagnosis prior to replacing IMC/ISC
Reference
SSM74240
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
Title
In-Control Touch Pro diagnosis prior to replacing IMC/ISC
Category
Electrical
Last modified
01-Feb-2019 00:00:00
Symptom
207000 Entertainment Systems
Content
Applicable Models:
F-TYPE - X152 (18MY onwards)
F-PACE - X761 (18MY onwards)
XE - X760 (18MY onwards)
XF - X260 (18MY onwards)
E-PACE - X540 (18MY onwards)
Issue:
Increasing numbers of Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) have
been replaced where a repair could have been completed without replacing the module.
Analysis by JLR and the supplier shows:
1. No fault with the hardware as the fault was in a different module or related to software
2. Pathfinder guided diagnostics were not used but would have helped to identify the correct repair
The Pathfinder guided diagnostics have been improved to include all known failure modes within the
IMC and ISC plus the additional modules which make up the In-Control Touch Pro system.
This means that when you run the guided diagnostic it will identify concerns that affect the IMC but
where the root cause lies in another module or in software
JLR regularly updates guided diagnostics based on market feedback and data analysis to ensure
emerging concerns are captured.
Cause:
Incomplete diagnosis of overall In-Control Touch Pro system.
Action:
If a fault is suspected in the In-Control Touch Pro system or is reported by the customer then the
https://topix.landrover.jlrext.com/topix/content/document/view?id=956557
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2/7/2019
TOPIx - SSM74240 - In-Control Touch Pro diagnosis prior to replacing IMC/ISC
Pathfinder guided diagnostic must be followed. This gives the most reliable route to a right first time
repair.
Please follow the steps below
CAUTION: This procedure requires a minimum of Pathfinder 210 loaded or later.
NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification
Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation mode’ if required.
1. Connect the JLR approved battery support unit.
2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
3. Follow the JLR approved diagnostic equipment prompts.
4. Select 'Guided Diagnostics'.
5. Select ‘Interior Electronic Features'.
6. Select ‘Infotainment System’.
7. Select the related customer concern.
8. Follow all on-screen instruction.
9. When all of the tasks are complete, exit the session.
10. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
Note:
1. Warranty claims for In-Control Touch Pro system parts may be rejected if the guided diagnostic has
not been correctly used.
2. Do not follow LTB01108/JTB00593 until you have completed the steps above .
3. LTB01108/JTB00593 also provides additional troubleshooting information where the vehicle software
update has failed.
4. Both of the above Technical Bulletins will be updated to include the diagnostic procedure above in the
near future.
Technicians - Please rate this SSM and provide comments so that future communications can be
improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer
concern.
5 = Excellent – All required information provided to resolve the customer concern.
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