H189NAS1

2/21/2019
H189NAS1 - Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated | TOPIx
H189NAS1
TECHNICAL BULLETIN
04 FEB 2019
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
414-01
SUBJECT/CONCERN:
Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
I-PACE (X590)
2019
F63319
Graz (Austria)
I-PACE (X590)
2019
F63892
Graz (Austria)
I-PACE (X590)
2019
F64064
Graz (Austria)
I-PACE (X590)
2019
F64067
Graz (Austria)
https://topix.jaguar.jlrext.com/topix/content/document/view?id=957121
1/5
2/21/2019
H189NAS1 - Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated | TOPIx
MODEL:
I-PACE (X590)
MODEL YEAR:
2019
VIN:
F65156
ASSEMBLY PLANT:
Graz (Austria)
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle
Range which may not have had Direct Current to Direct Current Converter charging activated. The
vehicle’s high voltage batteries will continue to charge; however, this issue may result in the depletion of
the 12V start up and auxiliary batteries, leading to reduced brake pedal feel and the vehicle will eventually
not start.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Diagnostic/Workshop Procedure
detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery
Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest SDD Software Management Pack
https://topix.jaguar.jlrext.com/topix/content/document/view?id=957121
2/5
2/21/2019
H189NAS1 - Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated | TOPIx
WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions
are identified to make sure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only. The
Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the January 31,
2021, closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PART
NUMBER/SUNDRY
CODE
QUANTITY/VALUE
H189
A
DC/DC converter Activation
85.86.52
0.2
-
-
H189
B
DC/DC converter Activation
Drive in/drive out
85.86.52
10.10.10
0.2
0.2
-
-
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=957121
3/5
2/21/2019
H189NAS1 - Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated | TOPIx
CAUTIONS:
A Jaguar Land Rover-approved battery power supply must be connected to the vehicle startup
battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle
control modules.
1
2
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER
version 211 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Powertrain control module [PCM].
6
Select ECU Functions.
7
Select DC to DC Converter Mode.
8
Select Normal mode when prompted.
1 Follow the on-screen instructions until the application finishes successfully.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=957121
4/5
2/21/2019
H189NAS1 - Service Action: Direct Current to Direct Current (DC/DC) Converter Not Activated | TOPIx
2 Go to the next Step.
9
Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.
10
Disconnect the diagnostic equipment and battery power supply from the vehicle.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=957121
5/5