NAS18-12-001-2
Service Bulletin Details
Public Details for: NAS18-12-001-2
An issue has been identified on a limited number of jaguar vehicles within the listed affected vehicle range wherea 'diesel exhaust fluid malfunction' warning message is displayed in the message center or a malfunction indicator lamp (mil)
Models from 2019
2019 JAGUAR F-PACE |
2019 JAGUAR XE |
2019 JAGUAR XF |
Models from 2018
2018 JAGUAR F-PACE |
2018 JAGUAR XE |
2018 JAGUAR XF |
SERVICE ACTION H152: DIESEL EXHAUST FLUID (DEF) MALFUNCTION WARNING MESSAGE NAS18.12.001 WORKSHOP CAN/USA ISSUE 2 AFTERSALES BULLETIN FEBRUARY 21, 2019 NOTE: this bulletin updates/supersedes NAS18.12.001 (dated December 6, 2018). Changes are highlighted in blue. DESCRIPTION OF ISSUE An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where a 'Diesel Exhaust Fluid Malfunction' warning message is displayed in the message center or a Malfunction Indicator Lamp (MIL) is displayed on the Instrument Cluster (IC). AFFECTED VEHICLE RANGE F-PACE (X761; Ingenium I4 2.0L Diesel) Model Year: ................... 2018-onwards VIN: ................................... 093635 XE (X760; Ingenium I4 2.0L Diesel) Model Year: ................... 2018-2019 VIN: ................................... P07685-P53200 XF (X260; Ingenium I4 2.0L Diesel) Model Year: ................... 2018-2019 VIN: ................................... Y45903-Y79823 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer. SERVICE PROGRAM / REWORK ACTION An authorized Jaguar retailer will update the Powertrain Control Module (PCM) software to the latest level. There will be no charge to owners for this action under this program. ACTION TO BE TAKEN Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action. Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity. Refer to Technical Bulletin H152NAS, Service Action: Diesel Exhaust Fluid (DEF) Malfunction Warning Message, for detailed repair instructions. PARTS No parts required. TOOLS Refer to the Technical Bulletin referenced above for any required special tools. WARRANTY NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way Mahwah, NJ 07495 At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken. Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest repair time. This program is valid for a limited time only. Warranty claims with a repair date prior to the November 30, 2020, closure date must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE H152 A H152 B DESCRIPTION SRO TIME (HOURS) PARTS / SUNDRY CODE QUANTITY / VALUE Powertrain Control Module (PCM) Update ECU 86.98.60 0.2 - - Powertrain Control Module (PCM) Update ECU 86.98.60 0.2 - - Drive in/drive out 10.10.10 0.2 - - Normal Warranty policies and procedures apply.