SSM74287

3/5/2019
TOPIx - SSM74287 - InControl features not functioning in the vehicle due to mobile data connectivity concerns
Reference
SSM74287
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
I-PACE / X590
XE / X760
XF / X260
XJ / X351
Title
InControl features not functioning in the vehicle due to mobile data connectivity concerns
Category
Electrical
Last modified
20-Feb-2019 00:00:00
Symptom
207000 Entertainment Systems
Content
Note:
This issue affects 18MY & 19MY vehicles only.
Issue:
Customers may complain of connectivity issues when attempting to use InControl features which require
mobile data.
Cause:
Software concern within the Telematics Control Unit (TCU)
Action:
Please carry out the following diagnostic procedure:
Caution - This procedure requires a minimum of Pathfinder 211 loaded or later.
Connect the JLR approved battery support unit.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
Follow the JLR approved diagnostic equipment prompts.
Select 'ECU Diagnostics'.
Select 'Telematics Control Module (TCU)'
Select 'Update ECU'.
Follow all on-screen instructions to complete the task.
When all of the tasks are complete, exit the session.
Press and hold bCall button for longer than 10 seconds for new configuration to download
Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
Technicians - Please rate this SSM and provide comments so that future communications can be
improved.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=960792
1/2
3/5/2019
TOPIx - SSM74287 - InControl features not functioning in the vehicle due to mobile data connectivity concerns
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer
concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=960792
2/2