A381916 20519793

Technical Service Bulletin
38 Shudder or rattle noise when pulling away in "D" or "R"
38 19 16 2051979/3 March 8, 2019. Supersedes Technical Service Bulletin Group 38 number 18-15 dated
September 21, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3 e-tron
2017 - 2018
All
e-tron
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Warranty (GFF Labor operation added)
2
09/21/2018
Revised Condition (Updated link)
1
09/20/2018
Initial publication
Customer states:
 Rattle noise.
Or
 Shudder when pulling away in Drive or Reverse.
Workshop findings:
 The concern can be reproduced. No faults are stored in the gearbox control module. The noise (if there is
one) comes from the area between engine and gearbox.
For an example of the sound, see the video located at: https://audiexternal.kzoplatform.com:443/swf/player/363 (Figure 1).
Figure 1. QR code for rattle noise.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Technical Background
Adjustment of clutch slip self-adaptation is out of range.
Production Solution
Not applicable.
Service
Proceed in the following sequence to reset and adapt the clutch slip self-adaptation:
1.
Confirm the concern.
2.
Change the ATF according to the Repair Manual.
3.
Bring the vehicle in drive readiness with the power meter on ready (sufficient battery charge required).
Apply the parking brake and the foot brake.
4.
While the brakes are pressed, perform the following with the gear selector N->D->N 75 times. Each
selection must remain selected for at least 1 second.
5.
While the brakes are pressed, perform the following with the gear selector N->R->N in stationary 75 times.
Each selection must remain selected for at least 1 second.
6.
The concern should be repaired but there is a chance it will return within the next 35 miles of operation.
7.
Test drive the vehicle for 35 miles.
Tip: The extended test drive must be performed for quality check. If the concern is going to return, it will do
so within 35 miles of driving.
8.
Recheck for the concern.
9.
If the vehicle operation is now normal (there is always some slight shuddering during clutch slip phase)
and there is no more rattling or heavy shuddering then the concern is repaired.
10.
If the concern is not repaired open an Audi Technical Assistance Center contact, and contact the Audi
Technical Assistance Center for further directions.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
3511
Damage Code:
0010
Labor Operations:
Remove and install front damping pan
1082 1900
See SRT
Replace gear oil
3401 5556
See SRT
Perform adjustment procedure
3435 0599
20 TU
GFF
0150 0000
Time stated on
diagnostic
protocol (Max 30
TU)
Road test prior to service procedure
0121 0002
10 TU
Extended road test after service procedure
0121 9999
60 TU
Diagnostic Time:
Claim Comment:
As per TSB #2051979/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
G052182A2
Dual Clutch Gearbox Oil
06
See ETKA
Fasteners, Bolts, Nuts and Screws as needed per the
Repair Manual
See ETKA/ELSA
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2051979) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.