TSB 19-2002

TECHNICAL SERVICE BULLETIN
Center Console Rear Cup Holder Detached And/Or Center Console Rear
Cup Holder Cover Panel Detached
19-2002
15 February
2019
This bulletin supersedes 17-2249 . Reason for update: New Part/Procedure For Same Condition
Model:
Ford
2011-2019 Explorer
2013-2019 Police Interceptor Utility
Summary
This article supersedes TSB 17-2249 to update the Parts List and Service Procedure.
Issue: Some 2011-2019 Explorer and 2013-2019 Police Interceptor Utility vehicles may exhibit a detached center
console rear cup holder and/or the cover panel detached from the rear cup holder.
Action: Follow the Service Procedure steps to correct the condition.
Parts
Part Number
Description
Quantity
BB5Z-7813562-BA Cup Holder (2011-2015)
1
GB5Z-7813562-BA Cup Holder (2016-2019)
1
JB5Z-78060A98-A Cup Holder Spring
1
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage
limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the
identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
Time
No.
Description
2011-2019 Explorer: Inspect And Repair Or Replace The Rear Center Cup Holder Assembly (Do
Not Use With Any Other Labor Operations)
Repair/Claim Coding
Causal Part:
7813562
Condition Code: 33
Tool List
Drive
Tool Name
1/4"
Ratchet
1/4"
4" Extension
1/4"
T-15 Torx®
Small Trim Tool
Flashlight
Service Procedure
1. Is the cup holder cover panel detached from the cup holder? (Figure 1)
192002A
0.3
Hrs.
(1). Yes - proceed to Step 2.
(2). No - proceed to Step 5.
Figure 1
2. Inspect the mounting tabs on the cup holder cover panel for damage. Is damage present? (Figure 2)
(1). Yes - replace the cup holder assembly. Refer to Workshop Manual (WSM), Section 412-02, Removal and
Installation > Rear Heating, Ventilation and Air Conditioning (RHVAC) Control Module.
(2). No - proceed to Step 3.
Figure 2
3. Slide the rear portion of the door outer edge onto the lip of the cup holder and rotate the door until the mounting
tabs snap into place. (Figure 3)
Figure 3
4. Is the cup holder detached from the center console?
(1). Yes - proceed to Step 5.
(2). No - repair is complete.
5. Inspect the cup holder pivot posts and pivot stops for damage. Is any damage present? (Figure 4)
(1). Yes - replace the cup holder assembly. Refer to WSM, Section 412-02. Repair is complete.
(2). No - proceed to Step 6.
Figure 4
6. Inspect the cup holder pivot posts and stops for a missing spring. Is the spring missing?
(1). Yes - replace the spring. Proceed to Step 7.
(2). No - proceed to Step 7.
7. Replace the missing cup holder spring.
(1). Remove the console rear trim panel and the 4 retaining screws to remove the cup holder bin from the trim
panel. Refer to WSM, Section 412-02, Removal and Installation > Rear Heating, Ventilation and Air Conditioning
(RHVAC) Control Module.
(2). Insert one side of the cup holder pivot post into the pivot hole in the cup holder bin. (Figure 5)
(3). Gently apply outward pressure on the opposite side of the bin and slide the other pivot post into the pivot
hole. (Figure 6)
(4). Verify the cup holder rotates but the pivot stops are not in the guide. (Figure 7)
(5). Install the cup holder bin side of the spring. (Figure 8)
(6). Insert the hook on the other side of the spring into the hole in the cup holder. (Figure 9)
(7). Push the coil of the spring inward while rotating the cup holder to the closed position until the pivot stop snaps
into the guide. (Figure 10)
(8). Verify the operation of the cup holder and the spring is still engaged. (Figure 11)
Figure 5
Figure 6
Figure 7
Figure 8
Figure 9
Figure 10
Figure 11
8. To install, reverse the removal procedure. Refer to WSM, Section 412-02, Removal and Installation > Rear
Heating, Ventilation and Air Conditioning (RHVAC) Control Module.
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All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.