Sprinter August

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: August 4, 2017
PAC SERVICE REQUEST VOLUME
For the week of July 24th, the PAC received 78 Sprinter service requests; 7 unnecessary calls (9%).
*The above chart does not include emails or faxes.
ETA REQUESTS
For the week of July 24th, the PAC processed 805 ETA requests (688 emails; 117 calls).
PAC PERSONNEL
The PAC welcomes 2 new team members to Support Services on August 7th - Elijah Dixon and Jacquelyn Larkin. They
will be in training before going live. Please extend a warm welcome during your initial call.
1 | Sprinter Weekly Parts Update – July 28, 2017
PROGRAMS AND PRODUCT UPDATES
Learning Link Update
The Learning Link will activate 3 improvements that will make the course catalog easier to use. It has been refined
for a cleaner, friendlier user interface:
1. Text, pictures and columns have been removed.
2. A search bar has been incorporated that can be used to find courses based on either the course code or the
course name.
3. Within the next weeks, we will be launching courses that are optimized and can be taken on a mobile device.
To accommodate this future development a column indicating mobile-friendliness has been added. Stay tuned
for a communication in the coming weeks that announces the first “Mobile Optimized” eLearnings.
Please refer to the Improvements: Learning Link Course Catalogue NCA dated August 7, 2017 for additional
information.
2 | Sprinter Weekly Parts Update – July 28, 2017