Sprinter August

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: August 11, 2017
PAC SERVICE REQUEST VOLUME
For the week of July 31st, the PAC received 96 Sprinter service requests; 5 unnecessary calls (5%).
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update –August 11, 2017
PROGRAMS AND PRODUCT UPDATES
Warranty Webinar – August 23 & 24
Topic(s): NetStar 5 Parts Disposition Application
Audit Common Findings
Best Practices
Open Discussion
o
o
August 23 - Central and Northeast Region Dealers / 11:30 – 12:30 p.m. EST
August 24 - Southern and Western Region Dealers / 1:30 – 2:30 p.m. EST
PC / Visual = https://mbusawarranty.adobeconnect.com/august2017/
Phone / Audio = 1-888-394-8197 / Participant Access Code: 460 843 3934
Please refer to the Warranty Webinar – August 2017 NCA dated August 11, 2017 for additional information.
PARDAT Orders
In case of system issues, please email your pardat.txt files to the PAC mailbox for manual uploading –
[email protected]. We will email the Paragon number upon completion of order.
PGW Glass Returns
Please be reminded that all glass should be returned to PGW and not the PDCs. Please call PGW at (800) 758-0811 to
schedule your return.
2 | Sprinter Weekly Parts Update –August 11, 2017