Sprinter August

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: August 25, 2017
Labor Day (September 4th) Ordering/Shipping Schedule
Please be advised that the entire MBUSA organzation, including the PAC and PDCs, will be closed to observe the
Labor Day holiday.
Delivery schedule for Monday, September 4th will be as follows:
DDS:
Orders will not be shipped until Tuesday, September 5th and will be delivered Wednesday, September 6th.
Less than Truck Load Service:
FedEx LTL will be closed.
Pick-ups starting Friday. September 1st will not move until Tuesday September 5th.
Please contact the Parts Transportation Supervisor, Deborah Mackenzie with any questions, (770) 705-2049 or
[email protected].
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission.
PART NUMBER
A 000 982 95 10
PART DESCRIPTION
CABLE CONNECTOR
QTY RCVD
8/15-8/22
2,236
BACKORDER RECOVERY
AUGUST 2017
SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement
case for additional CVP slot allocations.
1 | Sprinter Weekly Parts Update –August 25, 2017
PAC SERVICE REQUEST VOLUME
For the week of August 14th, the PAC received 65 Sprinter service requests.
*The above chart does not include emails or faxes.
ETA REQUEST VOLUME
For the week of August 14th, the PAC processed 798 ETA requests - 683 emails/115 calls.
PROGRAMS AND PRODUCT UPDATES
PAC Emails
Please include your dealer code when submitting requests to the PAC email account.
PARDAT Orders
In case of system issues, please email your pardat.txt files to the PAC mailbox for manual uploading –
[email protected]. We will email the Paragon number upon completion of order.
PGW Glass Returns
Please be reminded that all glass should be returned to PGW and not the PDCs. Please call PGW at (800) 758-0811 to
schedule your return.
2 | Sprinter Weekly Parts Update –August 25, 2017