V911321 2033285
Service Bulletin Details
Public Details for: V911321 2033285
Technical bulletin (rhr navigation map enhancements): customers may experience a condition were new roads and new point of interests are not accurately displayed on their navigation system. This document informs updating the navigation sof
- 2012 -
Models from 2012
2012 VOLKSWAGEN ROUTAN |
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Routan 2012 All All All All Condition 91 13 21 September 17, 2013 2033285 RHR Navigation Map Enhancements Customers may experience a condition were new roads and new point of interests are not accurately displayed on their navigation system. Technical Background Updating the navigation software will help address most of the map inaccurate results. Production Solution Updated map database software MY2013 (RHR). Service Note: If the software update process is interrupted/aborted, the process should be restarted. WARNING: If the vehicle is equipped with a Start/Stop switch (SEL) the ignition will time out during the update. If this happens the radio may need to be disconnected to restart the update. Apply the parking brake and shift vehicle into neutral in the Key On/Engine Off position, this will prevent the ignition from timing out. Page 1 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 1. Switch ignition to the RUN position 2. Switch the Radio ON. 3. Press the MENU key (Fig. 1). Figure 1 1 - MENU Key 4. Press System Setup (Fig. 2). Figure 2 1 - System Setup Page 2 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 5. Press system information (Fig 3) Figure 3 1 - System Information 6. Is the application software level at 2.126? (Fig. 4) a. No >>> Perform technical bulletin 2031926 Software Enhancements for Radio Model RHR (91-13-02) first, before proceeding with this bulletin. b. Yes >>> proceed to Step #7. 7. Is the Database software level at 4.3.1 or higher? (Fig. 4). Figure 4 Software versions a. Yes >>> This service bulletin doesn't apply, normal diagnostic should be performed. 1 - Application Software b. No >>> Proceed to Step #8. 2 - Database Software Version Note: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. The Navigation radio will not be functional during this update. Page 3 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin WARNING: If the vehicle is equipped with a Start/Stop switch (SEL) the ignition will time out during the update. If this happens the radio may need to be disconnected to restart the update. Apply the parking brake and shift vehicle into neutral in the Key On/Engine Off position, this will prevent the ignition from timing out. 8. An Activation Key is required and must be obtained by going to http://www.navteq.com/freshmaps/vw. You must have the vehicle VIN before you can obtain a functional activation key. If you need assistance generating an activation code please contact NAVTEQ at 866-629-3212. 9. Insert the Navigation Map Update disc into the radio by pressing OPEN/CLOSE and inserting the update disc. 10. The radio will read the contents of disc and will prompt the user to select "OK" or "CANCEL" as shown in the screen below. It may take approximately 2 minutes for this prompt to display (Fig. 5). 11. Press "OK"(Fig. 5). Figure 5. 1 - Press OK Page 4 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 12. The next screen will display the current and new version of the Navigation Map database software. 13. Press YES to continue. (Fig. 6). Figure 6 Current and Update Software Level 1 - To Proceed Select “YES” 14. When prompted by the radio enter the activation key obtained in Step #8. Figure 7 1 – Activation Key Page 5 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 15. After successful entry of the activation key, the following screen will be displayed (Fig.8) 16. Press "OK" and the update process will begin. Figure 8. 1 - Press OK 17. The following screen will be displayed (Fig 9) Figure 9. 1 - System Reboot Note: The update may take up to 1 hour to be completed. Once the update has been started, no other action is needed from the technician. The technician can perform other duties while the navigation system is being updated. Page 6 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin 18. After the radio resets, the following screen will be displayed (Fig. 10) Figure 10 1 - Status 19. After successful update, the following screen will be displayed (Fig. 11) Figure 11 1 - Success 20. The radio will reset and return to normal operation. 21. Retrieve the Navigation Map Update disc by pressing the OPEN/CLOSE button, remove the disc and close the radio display by pressing the OPEN/CLOSE button, and remove the key from the ignition. Note: If the update disc is not ejected immediately, the radio may re-read the disc and prompt the user to update again. Select "CANCEL". Page 7 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Warranty Note: All Routan pre and post road test and StarMOBILE time units are included in the labor operation. Therefore, no road test time units will appear in the designated area within the warranty table. . To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Routan 2012 All All All All SAGA Coding Claim Type: Use applicable Claim Type 1) HST Damage Location (Depends on Service No.) CWM2033285 Use applicable when indicated in ElsaWeb (L/R) Damage Service Number: Code 9112 0039 Parts Manufacturer Labor Operation 3) : Routan Check software level. USM 2) 91120199 = 20 TU OR Labor Operation level. 3) : Check and update software 91122599 = 20 TU Causal Part: Select Labor Operation 9112**** Diagnostic Time GFF Time expenditure 01500000 = 00 TU max. Road Test 01210002 = 00 TU 4) NO NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. NO Page 8 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Claim Comment: Input “As per Technical Bulletin 2033285” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policy Procedures Manual. Required Parts and Tools Part Description Part No: Quantity RHR Navigation Map Update SW Version 4.3.1 RHRNAVSW431 1 (auto shipped to dealer, no warranty reimbursement) Note: Only one update disc is required and this disc may be used to service multiple vehicles. Tip: Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center at www.vw.techliterature.com. Tool Description Tool No: Midtronics Battery Tester/Charger InCharge 940 (INC-940) Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 9 of 9 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.