Dealer Letter -

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
October 07, 2013
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Closure Notification – Customer Satisfaction Campaigns 19G8 and 87C2
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Closure Notification
Customer Satisfaction Campaigns 19G8 and 87C2
This is to inform you that the actions shown in the chart below will be closing soon.
SAGA
CODE
19G8
87C2
DESCRIPTION
Customer Satisfaction Campaign – Radiator Cap
Customer Satisfaction Campaign – A/C Discharge Hose
LAST
DATE
FOR
REPAIRS
10/31/2013
10/31/2013
DATE
ELSA
VISIBILITY
REMOVED
11/01/2013
11/01/2013
LAST
DATE
FOR
CLAIM
ENTRY
11/30/2013
11/30/2013
Please note:
•
Repairs performed after 10/31/2013 will not be eligible for payment.
•
The SAGA codes will be removed from Elsa visibility on November 1, 2013.
•
Campaign circulars will remain on ServiceNet until November 30, 2013 so that the claiming
instructions are available for reference.
•
After November 30, 2013, the system will no longer accept claims under these codes, and no
electronic funds transfer (EFT) payments will be made.
Thank you for your assistance in this important matter. If you have any questions or require additional
assistance, please contact Warranty.
Volkswagen Product Compliance
19G8/87C2 EXP 10_2013