SF541

Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
Subject: Medallion Opti-View Instrument
Panel Software Update
Models Affected: Specific Freightliner Custom Chassis X-line
motorhome chassis equipped with a Medallion Opti-View instrument panel, manufactured March 4, 2015, through March 6, 2017.
General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF541AB to modify the vehicles mentioned above.
On certain vehicles, the instrument panel display may experience a non-driver initiated start or "boot" sequence
whereby the instrument display flashes and activates the audible warning chimes.
New instrument panel software will be installed to correct the issue.
There are approximately 89 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).
Replacement Parts
Four separate USB flash drives must be purchased per dealership for this software update procedure. Each
flash drive must have 2 GB or more storage space.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF541AB, a list of the
customers and vehicle identification numbers will be available on AccessFreightliner.com. Please refer to this
list when ordering parts for this campaign.
Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 1 - Labor Allowance
Campaign
Number
Procedure
Time Allowed
(hours)
SRT Code
Corrective Action
SF541AB
Software Update
0.7
996-1005A
12-Repair Recall/Campaign
Table 1
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF541A or SF541B ).
• In the Primary Failed Part field, enter 25-SF541-000.
• Four separate USB flash drives must be purchased per dealership for this software update procedure.
Each flash drive must have 2 GB or more storage space. Purchase of the flash drives may be claimed
once per dealership for up to 30.00.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 39-6010A for 0.4 hours for RVs.
• The VMRS Component Code is 002-008-002 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on Julu 31, 2018. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
Copy of Notice to Owners
Subject: Medallion Opti-View Instrument
Panel Software Update
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF541A to modify specific Freightliner Custom Chassis X-line
motorhome chassis equipped with a Medallion Opti-View instrument panel, manufactured March 4, 2015,
through March 6, 2017.
On certain vehicles, the instrument panel display may experience a non-driver initiated start or "boot" sequence
whereby the instrument display flashes and activates the audible warning chimes.
New instrument panel software will be installed to correct the issue.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com / Contact Us / Find a Dealer. The campaign will take approximately one
hour and will be performed at no charge to you.
This Field Service Campaign will terminate on July 31, 2018. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
Work Instructions
Subject: Medallion Opti-View Instrument
Panel Software Update
Models Affected: Specific Freightliner Custom Chassis X-line
motorhome chassis equipped with a Medallion Opti-View instrument panel, manufactured March 4, 2015, through March 6, 2017.
IMPORTANT: Before the software update can be performed, the technician must know whether the vehicle is
equipped with a multiplexer. To determine if the unit is equipped with a multiplexer, go to PartsPro and enter the
vehicle identification number (VIN) and check module 32A. Units equipped with a multiplexer will have the following message in module 32A: OPERATOR CONT/MULTIPLEXING MOD.
Four separate USB flash drives must be purchased per dealer for this software update procedure. Each flash
drive must have 2 GB or more storage space. Using a felt tip pen, mark the flash drives as follows:
• 250k, 1
• 250k, 2
• 500k, 1
• 500k, 2
Based on the information found in PartsPro, use the correct USB flash drives for the procedure, either flash
drives marked "250k, 1" and "250k, 2" (for non-multiplex), or flash drives marked "500k, 1" and "500k, 2" (for
multiplex).
File Installation
NOTE: The steps below only have to be performed once to download the files to the flash drives.
The files must be saved on the root drive, not inside a file of the flash drive.
1. On the laptop, go to DTNAConnect and select "SUPPORT," then select "Download Center." Scroll down to
the "Medallion Opti-View Software Update" and select the "+" sign to open.
2. Select the "+" sign of the version, either 250k or 500k, to download.
IMPORTANT: Based on the information found in PartsPro, use the correct USB flash drives for the procedure,
either flash drives marked "250k, 1" and "250k, 2" (for non-multiplex), or flash drives marked "500k, 1" and
"500k, 2" (for multiplex).
NOTE: Drive E: is used in the following example.
3. Install the correct flash drive (250k, 1 or 500k, 1) in an open port on the laptop. Make a note of the drive
letter that flash drive was assigned (A:, B:, C:, etc.). See Fig. 1.
Select the part to download on the flash drive installed in the port. For example, "Medallion Opti-View Reflash 250k Part 1." See Fig. 2.
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
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Fig. 1, Drive Letter Assigned to the Flash Drive
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Fig. 2, Selecting the Medallion Opti-View Re-flash 250k Part 1
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
4. Select "Save as" and choose the drive letter from the previous step, then select "Save." See Fig. 3 and
Fig. 4.
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Fig. 3, "Save as" Screen
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Fig. 4, Choosing the Drive Letter and Saving
.
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
5. The download process begins and a progress window appears at the bottom of the screen. See Fig. 5.
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Fig. 5, Download in Progress
6. When the download is complete, select "Open Folder" at the bottom of the screen and verify that it was
downloaded to the flash drive. See Fig. 6. In this example, "Medallion Opti-View Re-flash 250k Part 1" was
downloaded on the flash drive marked "250k, 1" which was in drive E: on the laptop.
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Fig. 6, Verifying the Download
Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
7. Double click the zip folder, then select "Extract all files." See Fig. 7.
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Fig. 7, "Extracting All Files" Screen
8. In the next screen, allow the default location that appears (it should be the same as the zip folder location).
Select the box labeled "Show extracted files when complete," then select "Extract." See Fig. 8. The files will
be unzipped. This process usually takes less than two minutes.
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Fig. 8, Extracting Compressed (Zipped) Folders
Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
NOTE: In the example below, the root drive letter of the folder was E: but it could be different for other users.
9. Double click the folder that was created, then select and copy the three files inside the folder. Select the
root drive letter of this folder. See Fig. 9
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Fig. 9, Copying Files in the New Folder
10. On the laptop, right click in an open area of the displayed window and select "Paste."
11. Delete the two Medallion folders shown in Fig. 10. The three files are all that should be left on the drive.
See Fig. 11.
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Fig. 10, Deleting the Medallion Folders
Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
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Fig. 11, Files Left on the Drive
12. Perform these steps again to download the files on the flash drives for "250k Part 2," "500k Part 1," and
"500k Part 2."
Software Update
1. Inspect the base label (Form WAR259) for a campaign completion sticker for SF541 (Form WAR261), indicating that the work has been completed. If a completion sticker is present for campaign SF541, no work is
needed. If there is no sticker, proceed with the steps below.
2. Park the vehicle on a level surface, shutdown the engine, and set the parking brake. Chock the tires.
3. Turn the ignition to the ON position, but do not start the vehicle.
NOTE: Each chassis should be equipped with a USB cable for the Opti-View panel electronic control unit (ECU)
that should be routed from the ECU to the diagnostic connector by the body builder. If a USB cable is not installed, locate the ECU and plug the flash drive directly into the ECU.
On American Coach chassis, the ECU for the Opti-View instrument panel is located behind the dash. The top
cover of the dash will pop up; tools are not needed to access the ECU.
4. Once the ECU is located, use the menu navigation buttons on the right-hand side of the steering wheel to
access the Opti-View menu options. See Fig. 12.
5. Press the home button, then press the down arrow and select "Diagnostics".
6. After selecting "Diagnostics," use the down arrow again and select "System Information," shown in Fig. 13,
then press the OK button.
System information will display in the center of the instrument panel. See Fig. 14 for an example of the system information.
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
3
2
4
1
5
09/02/2015
f611299
1. Home Button
2. OK Button
3. Up Arrow
4. Back Button
5. Down Arrow
Fig. 12, Menu Navigation Buttons
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Fig. 13, Selecting the System Information Sub-Menu
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Fig. 14, System Information
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Daimler Trucks
North America LLC
Field Service Campaign
July 2017
SF541AB
WARNING
The reflash process must be completed in the order described to avoid damaging the instrument panel.
If the 250k, 2 or 500k, 2 flash drives are used first, the instrument panel programming will be corrupted
and the instrument panel will require replacement.
IMPORTANT: Before the software update can be performed, the technician must know whether the vehicle is
equipped with a multiplexer. To determine if the unit is equipped with a multiplexer, go to PartsPro and
enter the vehicle identification number (VIN) and check module 32A. Units equipped with a multiplexer will have
the following message in module 32A: OPERATOR CONT/MULTIPLEXING MOD.
Based on the information found in PartsPro, use the correct flash drives for the procedure, either flash drives
marked "250k, 1" and "250k, 2" (for non-multiplex), or flash drives marked "500k, 1" and "500k, 2" (for multiplex).
7. When "System Information" is displayed as shown in Fig. 14, install the correct flash drive for the vehicle,
250k, 1 (for non-multiplex) or 500k, 1 (for multiplex), into either of the two USB ports. Press and hold the
OK button until the ECU begins the software update. Once the software update begins, release the OK button.
8. When the software update is finished, the instrument panel will reboot. During the software update and reboot process, do not turn the ignition off.
9. When the software update is finished and the instrument panel has rebooted, remove the flash drive from
the ECU.
10. Repeat the steps using the second flash drive for the vehicle; either "250k, 2" (for non-multiplex) or "500k,
2" (for multiplex).
11. When the software update is finished and the instrument panel has rebooted, remove the flash drive from
the ECU.
12. Select "Diagnostics" and use the down arrow to select "System Information," then press the OK button. The
version of software should be 5.0.3.
13. Verify that the vehicle will start and no warning lights remain active after the ignition sequence is complete
(approximately 30 to 60 seconds).
14. Turn the ignition to the OFF position.
15. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker (Form WAR261)
to indicate the work has been completed.
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