Sprinter October

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: October 6, 2017
PAC SERVICE REQUEST VOLUME
For the week of September 25th, the PAC received 42 Sprinter service requests; 5 unnecessary calls (12%).
*The above chart does not include emails or faxes.
ETA REQUEST VOLUME
For the week of September 25th, the PAC processed 950 ETA requests - 824 emails/ 126 calls.
1 | Sprinter Weekly Parts Update – October 6, 2017
Changes to Current Vehicle Status 7 Stolen and Status 8 AOM Review and New Secondary Status
Effective October 15th, the following changes will be made in NetStar Vehicle Master Inquiry (VMI):
•
•
Current Status 8 (AOM Review Required) will be updated to reflect Status R (AOM Review Required)
Current Status 7 (Stolen) will be updated to reflect Status 3 (Stolen)
VMI will display these new statuses and all respective historical VIN records will be updated to reflect the new
aforementioned status number/letter.
Status 56 (check for possible flood/hurricane damage) is a new secondary informational status that has been
created for new and CPO vehicles that were in inventory at dealerships in the areas affected by Hurricanes
Harvey and Irma.
Please refer to Changes to Current Vehicle Status 7 Stolen and Status 8 AOM Review and New Secondary Status NCA
dated October 6, 2017 for additional information.
PAC REMINDERS
Parts Credits and Debits
Inquiries for outstanding credits and debits should be emailed to the Cars Parts Accounting team,
[email protected]. Plese ensure to include the Paragon order number, the outbound number as
well as part numbers in your inquiry.
Parts Specifications
There has been increase in emails for specifying parts. Please be reminded that these request types should be
submitted via the Parts Specification form on the PAC website, under Forms & Links.
https://dealercommon.mbusa.i.daimler.com/DealerCommon/PAC/psr/psrform
2 | Sprinter Weekly Parts Update – October 6, 2017