LI82 85-P-067217

COMAND Online: Intermittently no audio output in Apple CarPlay
Topic number
LI82.85-P-067217
Version
1
Function group
82.85 Navigation and Communication system (CNS, ICS,
COMAND, FleetBoard)
Date
10-24-2017
Validity
Model 213 with code 531 and code 807.
Model 238 with code 531 and code 807 or code 808, without code 058.
Reason for change
Validity adapted.
Reason for block
Complaint:
There may intermittently be no audio output in the Apple CarPlay application. When the complaint is active, the graphic time indicator of the track progress advances (see attachment).
This behavior occurs only with iOS 10.x and higher, and more frequently after a bus idle or when the iPhone is unplugged and plugged back in during continuous operation.
Attachments
File
Description
CarPlay no sound.mp4
No sound from Apple CarPlay
Cause:
Possibly Software release of COMAND Online control unit (A26/17).
Remedy:
Software update of COMAND Online control unit (A26/17).
The necessary software release is expected to be available with XENTRY version 05/2018 or newer.
Important:
Replacement of the COMAND Online control unit (A26/17) does not remedy this behavior.
Symptoms
Communication/information / Entertainment / Audio/Sound / Speakers emit no sound
Communication/information / Entertainment / iPod / Not detected
Communication/information / Entertainment / Audio/Sound / Misfire
Communication/information / Entertainment / Media interface (UMI/UCI) / Audio output faulty
Communication/information / Entertainment / USB input / Audio output faulty
10-24-2017 2:55 PM
© Copyright Daimler AG
MARKURT
Page 1/2
Control unit/fault code
Control unit
Fault code
Fault text
A26/17 - Audio or COMAND
(Audio) (HU55)
-
-
Operation numbers/damage codes
Op. no.
Operation text
54-0650
MAINTAIN ON-BOARD ELECTRICAL
SYSTEM VOLTAGE (FOR TESTING
AND DIAGNOSIS WORK)
820D2 EP
54-1011
PERFORM QUICK TEST
820D2 EP
82-9905
PERFORM SOFTWARE UPDATE FOR
RADIO/COMAND
820D2 EP
10-24-2017 2:55 PM
© Copyright Daimler AG
Time
MARKURT
Damage
code
Note
Page 2/2