A641965 2051276-

Technical Service Bulletin
64 Right front door window or locking functions intermittently inoperative
64 19 65 2051276/3 February 7, 2019. Supersedes Technical Service Bulletin Group 64 number 18-62 dated
November 9, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5
2018
000001 - 184050
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Added Tip)
2
11/09/2018
Revised header (Updated VIN break)
1
05/22/2018
Initial publication
Customer states one of the following intermittent concerns:
 Passenger’s door lock switch is inoperative.
 Passenger’s front window switch is inoperative.
 A message appears in the instrument cluster regarding child locks.
Workshop findings:
The following DTC is found in the data bus on board diagnostic interface, J533 (address word 0019):
 DTC U020000 (passenger door control units, no communication - active/static).
One of the following DTCs may also be found in the driver door control module, J386 (address word 0042):
 DTC U10BA00 (local data bus, no communication - active/static) with symptom code 196645.
 DTC U111100 (restricted function because of missing message - active/static) with symptom code 196643.
Technical Background
The front passenger door control module’s software needs to be updated.
Production Solution
New software in the front passenger door control module, J387 (address word 0052) addressed the condition.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Service
1. Perform a reset of the front passenger door control module, J387 (address word 0052) by removing the 20A
Fuse 14 (on fuse panel B) -SB14- for 1 minute.
 Fuse carrier 2 (ST2 – Front drivers side, floor) (Figure 1, A)
 Fuse panel B (SB – Red), fuse 14 (Figure 1, B)
Tip: You must consult the applicable wire diagram for the vehicle you are working on if there is no fuse in
position SB14, or the fuse in position SB14 is not 20A.
Figure 1. Fuse control panel.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the front passenger door control module, J387 (address word 0052) using the SVM action code as
listed in the table below, if necessary:
Tip: Prior to starting the SVM update, open all windows completely, then fully close all windows via the
driver’s door window switches. This will help to ensure that the door control modules are properly read into ODIS.
3. Perform basic settings of the windows.
Model
Diagnostic
Address
Old ZDC Number
New ZDC Number
New ZDC
Version (or
higher)
SVM CODE
27
42A014
80B909872A
42
80B909872C
80B909872C
80B909873A
52
80B909873C
80B909873C
Q5
80B909897A
00BB
80B909897C
80B909897C
80B909896A
00BC
80B909896C
80B909896C
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles
 G10 for CPO Covered Vehicles – Verify Owner
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6438
Damage Code:
0039
Labor Operations:
Software Update
0151 0000
Time stated on
diagnostic
protocol (Max
100 TU)
Reset door control module
6438 4199
10 TU
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2051279/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2051279) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.