AWA 18-15-201902

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-18-15
Subject: REVISED Timing Chain/Timing Chain Tensioner
Limited Warranty Extension
Date: Aug 27, 2018
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Dealers: U.S., Puerto Rico
Revised February 4, 2019 to include the section “Timing Chain/Timing Chain Tensioner Failure
Resulting in Engine Replacement” and to include Outside Labor under 2WA claim type.
Revised Nov 13, 2018 to include additional coverage information related to consequential engine
damage caused by a failed timing chain.
The following Timing Chain/Timing Chain Tensioner warranty extension is applicable for certain Audi
vehicles with a 2.0L EA888 engine. Affected vehicles may include:
•
•
•
•
A3 (model year 2008 - 2012)
A4 Avant (model year 2009 - 2012)
A4 Sedan (model year 2009 - 2013)
A5 Cabriolet (model year 2010 - 2013)
•
•
•
•
A6 (model year 2012)
Q5 (model year 2011 - 2012)
TT Coupe (model year 2009 - 2012)
TT Roadster (model year 2009 - 2012)
Note: This extension only applies to specific vehicles identified with Warranty Key U35.
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data.
If the warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle
Data” screen in ElsaPro will be populated with Warranty Key U35.
Timing Chain/Timing Chain Tensioner Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover
repair or replacement (by an authorized Audi dealer) of a failed timing chain and/or timing chain tensioner
for a period of 10 years or 100,000 miles, whichever occurs first, from the vehicle’s in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
What is Covered?
The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle
Limited Warranty (other than the extended time/mileage period) and will include the timing chain
tensioner, timing chain, and any parts and labor necessary to effectuate a repair. It will apply to all
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Settlement Class Vehicles irrespective of whether the vehicle has been repaired on or before the effective
date of the settlement.
Damage resulting from abuse, alteration or modification, a collision or crash, vandalism and/or other
impact is excluded and not covered under the extended warranty. Repair or replacement under this
extended warranty must be performed by an authorized Audi dealer.
Additional Coverage
As an added benefit to settlement class members, and subject to sliding scale percentages (below) based
upon the time from the in-service date and the mileage of the vehicle, the scope of the warranty extension
has been expanded to also cover a percentage of the cost of repair or replacement (parts and labor) of a
damaged or failed engine of a settlement class vehicle, if it has been determined that the cause is directly
related to the failure of the vehicle’s timing chain and/or timing chain tensioner within the 10
year/100,000 mile extended warranty period described above.
Repair or replacement under this extension must be performed by an authorized Audi dealer, and is subject
to the following time/mileage percentage limits:
Time from original
in-service date
Less than
60,000 miles
60,001 to
75,000 miles
75,001 to
85,000 miles
85,001 to
100,000 miles
5 years or less
100% covered
70% covered
60% covered
45% covered
5-7 years
70% covered
60% covered
50% covered
35% covered
7-10 years
60% covered
50% covered
40% covered
25% covered
To aid in administering the above Warranty Extension coverage Matrix, please consider the following
when evaluating the time/mileage percentage limits:
5 years or less = In-service date through last day of fourth year in service
5-7 Years = First day of fifth year in-service through last day of sixth year in-service
7-10 Years = First day of seventh year in-service through last day of ninth year in-service
Timing Chain/Timing Chain Tensioner Failure Resulting in Engine Replacement
Per the Class Action Settlement, the customer is entitled to 100% coverage for the replacement of the
Timing Chain and/or Timing Chain Tensioner. In situations when the replacement engine contains a new
Timing Chain/Timing Chain Tensioner, the Customer pay portion of the prorated repair and will be reduced
by up to $2,000.00. This reduction should be claimed as Outside Labor on the 2WA claim line.
For additional details on applying this limited warranty extension, including SAGA claim examples,
reference Timing Chain Class Action and Warranty Extension Dealer FAQ located on WISE > Bulletins &
Communications > Communications > FAQs.
©2019 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Documents that Must be Provided by the Settlement Class Member
In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must
provide, to the dealer, proof of reasonable adherence to the oil maintenance requirements of the vehicle’s
maintenance schedule during the class member’s ownership/lease of the vehicle. Reasonable adherence is
considered to be within a 10% variance of scheduled time and mileage maintenance requirements. The
proof provided to the dealer must be in the following form:
Documents [i.e., maintenance records, invoices, receipts, etc.] evidencing the Settlement Class Member’s
good faith adherence to the relevant aspects of the vehicle maintenance schedule during the time he/she
owned the Settlement Class Vehicle, in particular, scheduled oil changes, up to the date/mileage of
repair/replacement, within the variance set forth above.
However, in the event maintenance records cannot be obtained despite a good faith effort to obtain them,
the Settlement Class Member may submit a sworn declaration detailing what efforts were made to obtain
the records, why the records are not available, and attesting to adherence to the vehicle maintenance
schedule and, in particular, scheduled oil changes, up to the date/mileage of replacement/repair, within
the variance set forth above. A standard Vehicle Maintenance Declaration form is included in this
communication to provide guidance to you and to customers regarding the requirements for a sworn
declaration in the event a customer is unable to obtain the scheduled vehicle maintenance records despite
a good faith effort to obtain them. The customers are not required to submit this exact form, but they
must submit a written statement, signed under penalty of perjury, containing the information that is
requested in this form.
Transferability
The warranty, as extended, is fully transferable to subsequent owners.
Claim Processing
For the Timing Chain/Timing Chain Tensioner Limited Warranty Extension:
Claim Type: 110
Service Number: 1535
Warranty Key: U35
Claim type 2WA Goodwill Settlement Warranty Extension has been created for consequential engine
damage caused by a failed timing chain related to this warranty extension.
Claims for consequential engine damage caused by a failed timing chain must be claimed separately to
adjust for the varying coverage scenarios:
Claim Type: 2WA
Service Number: 1535
Outside Labor: A0001600 up to $2000 (applicable for certain engine replacements)
©2019 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
When submitting 2WA claims in SAGA, the system will automatically calculate the percentages. Please
leave these fields blank if you chose to manually submit.
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to
this limited warranty extension.
©2019 Audi of America
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.