Sienna Sliding D

Product Quality and Service Support, Quality Compliance
Published: March 1, 2019
Approved By: Tom Trisdale
Vice President, Product Quality and Service Support
To:
All Toyota Dealers
From:
Quality Division – Product Quality and Service Support
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Sienna Sliding Door
Certain 2011 – 2018 Model Year Sienna Vehicles
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A court has preliminarily approved a proposed settlement regarding sliding doors on certain 2011-2018
model year Sienna vehicles.
The proposed settlement has yet to receive final approval by the court. However, the proposed settlement
allows Toyota to implement the Customer Confidence Program (as outlined in the settlement agreement)
in advance of the proposed settlement becoming final. Accordingly, Toyota has decided to implement
certain components of the Customer Confidence Program in advance of final approval. These components
are listed below and Toyota estimates that they will be available starting in April 2019.1 At that time, Toyota
will issue a notice to all dealers advising them that these components have become available.
Pursuant to the proposed settlement’s Customer Confidence Program:
o Coverage for repairs to the power sliding door cable sub-assembly, sliding door center hinge
assembly, and fuel door will be available for 10 years from the subject vehicles date of first use,
regardless of mileage.
o Warranty Enhancement Program ZH4 will be expanded to include certain 2016 – 2018 model year
Sienna vehicles.
o Warranty Enhancement Program ZH5 will be expanded to include certain 2015 – 2018 model year
Sienna vehicles.
o Warranty Enhancement Programs ZH4 and ZH5, which are applicable for nine years from the
subject vehicles date of first use regardless of mileage, will be extended by one additional year
regardless of mileage.
The court has ordered that the 3rd Party Settlement Notice Administrator begin notifying class members,
including by direct mail notice (see images on next page), on March 1, 2019, to inform current and former
vehicle owners and lessees of the proposed settlement.
The direct mail notice and other components of the class notice will be ongoing throughout March 2019.
If you receive any questions from customers regarding this notice, please refer them to the Settlement
website and toll-free number:
o www.ToyotaSiennaDoorSettlement.com
o 1-833-305-3915
If you receive any inquiries from the media regarding this proposed settlement, please direct them to the
Toyota Media Line at 1-469-292-5100.
This is an estimate that is subject to change based on availability of replacement parts.
© 2019 Toyota Motor Sales, USA
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Direct Mail Notice Post Card (front-side):
Direct Mail Notice Post Card (front-side):
Direct Mail Notice Post Card (back-side):
© 2019 Toyota Motor Sales, USA