T-TT-0529-19

Tech Tip T-TT-0529-19
Subject
March 08, 2019
Market
HV Transaxle (Abnormal noise/Vibration)
USA
Service Category
Section
Drivetrain
Hybrid Transmission/Transaxle
Applicability
RAV4 HV 2019-2020
APPLICABLE VEHICLES
2019-2020
RAV4 HV
CONDITION
Customers may experience noise from the hybrid transaxle.
RECOMMENDATIONS
1. If the noise is duplicated on the vehicle, please take a video of the dashboard documenting
where/when the noise occurs. In this video, if possible, include an indicator (finger, pencil, etc.)
pointing to the location of when the noise occurs (engine rpm and vehicle speed). Attach this video to
the TAS case.
2. Please create a TAS case and contact TAS for instruction prior to diagnosing or repairing of the
vehicle. If it is a weekend or holiday, continue with diagnosis and repair. Please save all parts and/or
details and contact TAS on the next available work day. Fill out the “General Hybrid Vehicle Pre-Call
Worksheet” survey to gather details from the customer.
3. Once completed, please attach the video / survey to the TAS case.
LINK REFERENCES
1.
General Hybrid Vehicle Pre-Call Worksheet
Expires on
Ver. 3.0 01/01/2019 T
03/08/2020
© 2019, Toyota Motor Sales, USA
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