A9019132054517_1

90 Sporadic failure of Audi virtual cockpit
90 19 13 2054517/1 April 2, 2019.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q7
2017
000001 - 045840
Audi virtual cockpit
TT
2017
000001 – 015322
And
Audi virtual cockpit
900001 - 915322
R8
2017
900001- 904545
Audi virtual cockpit
A3, A4, A5,
and Q5
2017
All
Audi virtual cockpit
Condition
Customer states:
 There is a sporadic failure of the Audi virtual cockpit for
several seconds. The bar graph of the fuel gauge and
coolant display do not work. In some cases, the warning
lamps of the bar in the upper part of the Audi virtual
cockpit can be on (Figure 1).
 Sometimes the MMI screen fails and is restarted at the
same time.
Figure 1. The warning lamps are on.
Technical Background
The software needs to be updated.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
New software for the Audi virtual cockpit.
Service
Note:
The software of the Audi virtual cockpit must be updated with an SD card, which should be downloaded, or
ordered, in advance.
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the instrument cluster control module, J285 (address word 0017), using the SVM action code as listed
in the table below, if necessary.
Note:
To perform the update with the SD card, use ODIS Guided Fault Finding to run “SVM - Code input”. Follow the
instructions outlined by the test plan. The test plan will display a prompt to insert the SD card into the MIB system.
The update will be performed with the data on the SD card, and a progress meter will be displayed on the MMI
screen. The tester must remain hardwired to the vehicle during the update.
Model
SD card
SVM code
New Software Version
(or higher)
Q7
8S0906961AJ
FPKWW310Q7
0310
R8
8S0906961AF
FPKWW253R8
0253
A4/A5/Q5
8S0906961AG
FPKWW313B9
0313
A3/Q2
8S0906961AH
FPKWW047A3Q2 0047
TT
8S0906961AE
FPKWW296TT
0296
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software Update
0151 0000
Time stated on
diagnostic
protocol (Max
100 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2054517/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
Q7
8S0906961AJ
01 (Shop tool)
R8
8S0906961AF
01 (Shop tool)
A4/A5/Q5
8S0906961AG
01 (Shop tool)
A3
8S0906961AH
01 (Shop tool)
TT
8S0906961AE
01 (Shop tool)
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2054517) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.