032519121502-R19

Jason Guidi
Director - Regulatory & Compliance
March 20, 2019
Subject: Recall R19931
TO: All U.S. and Canadian Volvo Retailers
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and
repair immediately. Violation of this requirement by a retailer could result in a civil
penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has
decided to launch Recall R19931 on certain model year 2018 – 2019 XC60 and S90 vehicles.
Volvo has identified that the drivers and passengers front seat rail rear flange nuts may
be missing. This condition can compromise the front seat structure and position, and
increase the risk of injury to the seat occupants in a crash.
The corrective action is to inspect the driver and passenger front seat rail rear flange nuts
and verify that they are installed. If the flange nuts are installed no further action is
necessary. If flange nuts are missing install them per the attached instructions.
A total of 2,297 U.S. and 6 Canadian vehicles are eligible for this recall.
PARTS AVAILABILITY
Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only
order as needed to ensure adequate stock for all retailers.
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
1(2)
Telephone +1-201-768-7300
volvocars.us
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message "Recall R19931 Front Seat Rail
Flange Nuts” will appear for eligible vehicles.
• All vehicles not yet delivered to end customers must be corrected prior to delivery.
• There have been no reports of incidents related to this issue.
If you have any questions concerning this recall send them to [email protected].
OWNER NOTIFICATION
The owner notification letters are scheduled to be mailed by mid-May.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or
service upgrades prior to delivery.
PARTS / PARTS RETURN
Please refer to Parts Bulletin R19931.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or
vehicle age. All work performed under this recall is free of charge to the owner. As the safety of
our customers is our upmost priority, we are taking full responsibility to ensure the highest
quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any
member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
2(2)
Recall R19931: Front Seat Rail Flange Nuts
MODEL YEAR 2018 - 2019
MODEL: XC60 & S90
DATE: 03/20/19
MARKET – U.S. AND CANADA
ISSUING DEPARTMENT: WARRANTY
BULLETIN REFERENCE PB R19931
A. RECALL R19931 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
A. RECALL R19931 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has
decided to launch Recall R19931 on certain model year 2018 – 2019 XC60 and S90 vehicles.
Volvo has identified that the drivers and passengers front seat rail rear flange nuts may be missing.
This condition can compromise the front seat structure and position, and increase the risk of
injury to the seat occupants in a crash.
The corrective action is to inspect the driver and passenger front seat rail rear flange nuts and
verify that they are installed. If the flange nuts are installed no further action is necessary. If flange
nuts are missing install them per the attached instructions.
A total of 2,297 U.S. and 6 Canadian vehicles are eligible for this recall.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message "Recall R19931 Front Seat Rail
Flange Nuts” will appear for eligible vehicles or check eligibility in TIE.
All vehicles should be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
If you have any questions concerning this recall send them to [email protected].
C. PARTS / PARTS RETURN
Please refer to Parts Bulletin R19931.
Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only order a
limited number of flange nuts to ensure adequate stock for all retailers.
PORT VEHICLES
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades
prior to delivery.
D. OWNER NOTIFICATION
The owner notification letters are scheduled to be mailed by mid-May.
E. VEHICLES in RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.
Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately.
Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per
vehicle. Correct all vehicles in your new vehicle inventory before delivery.
F. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.
G. CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R19931 claims should be submitted using the LONG FORM application only.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 1 - Quality Tech.
I. RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type: R19931
Cause Code: 02
CSC Code: XW
Main OP: 98600
Failed Part: 30622683
Operation Number
98600
Repair Description
Flange Nut Inspection/Installation
for Front Seats
Qty
1
Labor Time
0.2
Volvo Car Customer Service
Title
Front Seat Rail Flange Nuts
Action
Issue
1
QB Instruction VCC-516729-1
Inspection
Date
2019-03
Reason
First issue
Affected vehicles
Model year Model
2019
XC60 (18-)
2019
S90L
Materials
Flange nut
Qty.
1.0
Materials
Part No.
30622683
Notes
Page
1(4)
Operation number:
98600-2
QB Instruction VCC-516729-1
Page 2 ( 4 )
Inspect and repair as needed
Color symbols
Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
QB Instruction VCC-516729-1
Page 3 ( 4 )
On both front seats
Adjust the seats to the front position.
Check
Make sure that the rear flange nuts are
installed on both front seats.
QB Instruction VCC-516729-1
Page 4 ( 4 )
Installation
Note! Only use components according to
materials list.
Inspect and install nut/nuts if missing.
If the nuts are in place no further action is
needed.
Torque if installation of flange nuts is
needed:
Seat track , to seat , 22 Nm
PARTS BULLETIN
Subject: Recall R19931: Front Seat Rail Flange Nuts
Group:
1
No: R19931
Model MY2018 – 2019 XC60 & S90
Market:
US & CANADA
Date:
3/20/19
Reference Bulletin QB-R19931
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to
launch Recall R19931 on certain model year 2018 – 2019 XC60 and S90 vehicles.
Volvo has identified that the drivers and passengers front seat rail rear flange nuts may be missing. This
condition can compromise the front seat structure and position, and increase the risk of injury to the seat
occupants in a crash.
The corrective action is to inspect the driver and passenger front seat rail rear flange nuts and verify that
they are installed. If the flange nuts are installed no further action is necessary. If flange nuts are missing
install them per the attached instructions.
A total of 2,297 U.S. and 6 Canadian vehicles are eligible for this recall.
The following part number applies:
Part Number
30622683
Description
Flange Nut
Qty
1 – 4 as needed
Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only order as
needed to ensure adequate stock for all retailers.