R89910-2019-03-0

Jason Guidi
Director - Regulatory & Compliance
January 18, 2019
Subject: Recall R89910
TO: All U.S. and Canadian Volvo Retailers
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and
repair immediately. Violation of this requirement by a retailer could result in a civil
penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has
decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped
with a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms (Drive Units) under certain conditions and cold
temperatures may freeze. If this would occur, it may lead to noise or loss of function when
operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms.
In worst case scenario, this may result in complete separation of tailgate lifting arms with spring
detaching and projecting in a rearward direction with significant force resulting in risk for
personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
PARTS AVAILABILITY
Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the
latest parts information.
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
1(3)
Telephone +1-201-768-7300
volvocars.us
WHAT SHOULD YOUR CUSTOMERS DO NOW?
If your customer experiences noise or have separation of the tailgate lifting arms when operating
the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close
properly, they should not open or close the tailgate.
If your customer does not have any of the above described symptoms, they can use the tailgate
until they receive a second notification letter that will instruct them to schedule an appointment
with their Volvo retailer for this repair.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message "Recall R89910 Tailgate Lift
Arms” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.
• There have been no reports of incidents related to this issue.
If you have any questions concerning this recall send them to [email protected].
OWNER NOTIFICATION
A first owner notification letter will be sent out immediately that will notify the owner of this
recall and the lack of available parts at this time. When parts availability improves, a second
letter will be mailed to owners instructing them to contact their Volvo retailer and request an
appointment to have this repair completed.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or
service upgrades prior to delivery.
PARTS / PARTS RETURN
Please refer to Parts Bulletin 83-R89910.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or
vehicle age. All work performed under this recall is free of charge to the owner. As the safety of
our customers is our upmost priority, we are taking full responsibility to ensure the highest
quality and safety standards for our cars.
2(3)
If you have questions about this recall or any other field service action, please contact me or any
member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
3(3)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Recall R89910: Tailgate Lift Arms (Drive Units)
Model Year 2018 – 2019 XC60
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
R89910
Warranty
United States and Canada
REFERENCE BULLETINS:
PB 83-R89910
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-03-07
2019-03-07
WARRANTY
ADMINISTRATOR
Page 1 of 4
“Right first time in Time”
BULLETIN REFERENCE PB 83-R89910
A.
B.
C.
D.
E.
F.
G.
H.
I.
RECALL R89910 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE
Bulletin Changes – Updated sections “C” and “I” claim submission information for Bent Lift Arms
A.
RECALL R89910 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has
decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with
a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms (drive units) under certain conditions and cold
temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating
the tailgate in freezing conditions with risk of separation of the tailgate lifting arms.In worst case
scenario, this may result in complete separation of tailgate lifting arms with spring detaching and
projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Quality Bulletin R89910
PARTS AVAILABILITY
Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the latest
parts information.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
If your customer experiences noise or have separation of the tailgate lifting arms when operating
the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close
properly, they should not open or close the tailgate.
If your customer does not have any of the above described symptoms, they can use the tailgate
until they receive a second notification letter that will instruct them to schedule an appointment
with their Volvo retailer for this repair.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry - Vehicle Warranty where the message “Recall R89910 Tailgate Lift Arms”
will appear for eligible vehicles or check eligibility in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall send them to [email protected].
C.
PARTS / PARTS RETURN
Please refer to Parts Bulletin 83-R89910.
Bent lift arms are required to be returned to TMA.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or
service upgrades prior to delivery.
D.
OWNER NOTIFICATION
A first owner notification letter will be sent out immediately that will notify the owner of this recall
and the lack of available parts at this time. When parts availability improves, a second letter will
be mailed to owners instructing them to contact their Volvo retailer and request an appointment to
have this repair completed.
E.
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair
immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Page 2 of 4
2019-03-07
Quality Bulletin R89910
F.
RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.
G.
CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R89910 claims should be submitted using the LONG FORM application only.
H.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 - Certified Tech.
I.
RETAILER ALLOWANCE
REPLACE TAILGATE LIFT ARMS ONLY
Claim Type:
R89910
Cause Code:
02
CSC Code:
XW
Main OP:
97627
Failed Part:
32136006
Operation Number
97627
Repair Description
Replace Tailgate Lift Arms (2)
Qty
1
Labor Time
0.4
***NEW CLAIM NEEDED***
EXTRA TIME TO REPLACE TAILGATE LIFT ARMS ONLY IF BENT
Requires submission of a Warranty TIE Case
Select from Dropdown – Concern Area Warranty
Include pictures of bent lift arms
Reference Warranty TIE Case number in this warranty claim
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
Operation Number
97628
2019-03-07
01
98
1C
97628
32136006
Repair Description
Controlled Dismantling of Bent Arms
Qty
1
Labor Time
0.3
Page 3 of 4
Quality Bulletin R89910
Special tools listed below may ONLY be claimed one time per dealer under claim type 01
• Claim type 01
• Customer Symptom code -- 1C -- Administrative
• Failure Code -- 98 -- Volvo Program
• Sublet Operation 08065 - R89910 LOCALLY SOURCED TOOLS
SPECIAL TOOLS
Felt Tape
Rope
Heavy Duty Tarp
Page 4 of 4
Qty
1
2
1
Part Number
1985620
1/2 inch x 30 foot
10MM 12 FT X 15 FT
Notes
Wurth Product
Locally Sourced
Locally Sourced
2019-03-07
Volvo Car Customer Service
QB Instruction R89910
Title
Action
Inspection and replacement of “drive units”, tailgate lift arms
Issue
1
Date
2019-01
Page:
1 (5)
Reason
First issue
Affected vehicles
Year
2018
2019
Model
XC60
XC60
Engine
Transmission
Steering
Materials
Materials
Spindle drive/lift arm
Qty.
2
Part number
32136006
Notes
Qty.
1
2
1
Part number
1985620
½ in x 30 ft
10mm 12ft x 15ft
Notes
Wurth product
Locally sourced
Locally sourced
Special tools
Felt tape
Rope
Heavy duty tarp
Use tape on the metal eyelets in the tarp to prevent paint damage.
Chassis number
QB Instruction
page 2 (5)
Please note that we have 3 different conditions, see attached pictures "Instruction
OK Not OK".
-Condition 1, replace the lifting arms according to VIDA VCC-370949-5.
-Condition 2, Adjust and fasten the outer tube according to attached document "Instruction". Then replace
the lifting arms according to VIDA, VCC-370949-5
-Condition 3, with a bent lifting arm(s) follow the attached "VIDEO". Cover the tailgate, open and close
the tailgate until the bent lifting arm(s) is broken. Replace the lifting arms according to VIDA, VCC370949-5.
NOTE: The video illustrate the use of shackles to secure the ropes to the handle. The method
should be done without shackles by tying the ropes around handle and securing with a double knot.
Use tape on the metal eyelets in the tarp to prevent paint damage.
QB Instruction
page 3 (5)
Inspection, Removal, Installation
1.
Condition 1
If motor, power operated tailgate looks
according to image, both dampers are to be
replaced according to Vida:
Motor, power operated tailgate
2.
Condition 2
Warning: Do not close tailgate.
If motor, power operated tailgate looks
according to image, the tailgate must not be
closed.
Lift up the outer tube and secure it so that
the outer tube does not slide down.
Both lift arms are to be replaced according to
Vida:
Motor, power operated tailgate
QB Instruction
page 4 (5)
Inspection, Removal, Installation
3.
Condition 3
Warning: Do not operate the tailgate.
Warning: Make sure that there are no
people behind the vehicle when you perform
this operation
If motor, power operated tailgate looks
according to image, the tailgate must not be
closed.
When dismantling the broken lift arms see
attached instruction video in QB-R89910 in
TIE. Note: Use tape on the metal eyelets
in the tarp to prevent paint damage.
Then both lift arms are to be replaced
according to Vida:
Motor, power operated tailgate
4.
Condition 3
Warning: Do not operate the tailgate.
Warning: Make sure that there are no
people behind the vehicle when you perform
this operation.
If motor, power operated tailgate looks
according to image, do not operate tailgate.
When dismantling the broken lift arms see
attached instruction video in QB-R89910 in
TIE. Note: Use tape on the metal eyelets
in the tarp to prevent paint damage.
Then both lift arms are to be replaced
according to Vida:
Motor, power operated tailgate
QB Instruction
page 5 (5)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Recall R89910: Tailgate Lift Arms
Model Year 2018-2019 XC60
GROUP:
CAT/NO:
REFERENCE BULLETINS:
CAR MARKET:
8
R89910
QB-R89910
United States and Canada
COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
ISSUE DATE:
STATUS DATE:
2019-01-25
2019-01-25
Page 1 of 1
“Right first time in Time”
UPDATE: Revised order and allocation plan below
Reference Bulletins: QB-R89910
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to
launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms under certain conditions and cold temperatures may
freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms.
In worst case scenario, this may result in complete separation of tailgate lifting arms with spring detaching and projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
The following part number applies:
Part Number
Description
32136006
Drive Unit (Tailgate Lift Arms)
Qty
2
An allocation will be conducted to all retailers starting on January 28th.
Critical orders will be accepted for emergency car inoperable situations only, and will require a repair
order number when contacting option 2.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC
SAFETY RECALL NOTICE
VOLVO CAR USA LLC
PO Box 3757, Highland Park, MI 48203-9984
*YV4AC2HL6K7777777-R89910A020719*
YV4AC2HL6K7777777 -R89910A020719 523856-01
Volvo Owner
12345 USin St.
Any City, US 12345-6789
PRESORT
FIRST-CLASS
U.S. POSTAGE
PAID
VOLVO CAR
1
February 15, 2019
NHTSA RECALL 19V046
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4AC2HL6K7777777
Dear Volvo Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to
motor vehicle safety exists in certain model year 2018 ± 2019 XC60 vehicles equipped with a Power
Operated Tailgate.
The reason for Recall R89910:
Volvo Cars investigations have identified that the tailgate lifting arms under certain conditions and cold
temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the
tailgate in freezing conditions with risk of separation of the tailgate lifting arms.
In certain cases, this may result in complete separation of tailgate lifting arms with spring detaching and
projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part at no cost to
you.
Unfortunately at this time, replacement parts are not available for this repair. Please be assured that Volvo
is working to secure the needed replacement lifting arms as soon as possible. We will send you a second
notification letter as soon as the replacement lift arms are available.
What should you do now?
If you experience noise or have separation of the tailgate lifting arms when operating your tailgate, or in
WKHHYHQWRIWKHWDLOJDWHOLIWLQJDUPVEHLQJEHQWRUWKHWDLOJDWHGRHVQ¶WFORVHSURSHUO\GRQRWRSHQRUFORVH
the tailgate. Please contact your Volvo retailer immediately for assistance.
If you do not have any of the above described symptoms, you can use the tailgate until you receive a
second notification letter that will instruct you to schedule an appointment with your Volvo retailer for
this repair.
VOLVO CAR USA LLC
1 Volvo Drive, Rockleigh, NJ 07647
volvocars.us
If you no longer own the vehicle described in this letter, please help us to update our records by sending
us the updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Care Center:
1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to
http://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting
this recall. If you are unable to have this procedure performed without charge, and within a reasonable
period of time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may
also go to their website, http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to
us. We apologize for any inconvenience this may cause, and we are working to have this important
service completed as quickly as possible.
Sincerely,
Bill Casey
Director Customer Care
*YV4AC2HL6K7777777-R89910B021919*
YV4AC2HL6K7777777 -R89910B021919 523919-01
Volvo Owner
12345 USin St.
Any City, PR 12345-6789
1
RETIRO DE PRODUCTO
19V046 DE NHTSA
15 de febrero de 2019
RETIRO DE PRODUCTO DE SEGURIDAD IMPORTANTE
ESTE AVISO CORRESPONDE A SU VEHÍCULO, VIN: YV4AC2HL6K7777777
Estimado propietario de un Volvo:
Se le envía este aviso en cumplimiento con los requisitos de la Ley Nacional de Seguridad de Tráfico y
Vehículos Automotores (National Traffic and Motor Vehicle Safety Act).
Volvo Car USA LLC (Volvo) en nombre de Volvo Car Group, ha decidido que existe un defecto
relacionado con la seguridad de vehículos automotores en ciertos vehículos XC60 del modelo de los años
2018 y 2019, equipados con compuerta trasera eléctrica.
El motivo del retiro de producto R89910:
Las investigaciones de Volvo Car identificaron que los brazos de elevación de la compuerta trasera, en
ciertas condiciones y con temperaturas frías, pueden congelarse. Si esto ocurriera, podría causar ruidos o
pérdida de la función al operar la compuerta trasera en condiciones de frío intenso, con riesgo de que se
separen los brazos de elevación de la compuerta trasera.
En ciertos casos, esto puede provocar la separación total de los brazos de elevación de la compuerta
trasera, con desprendimiento del resorte y proyección hacia atrás con fuerza considerable, que provoque
un riesgo de lesiones personales.
La medida correctiva es el reemplazo de los brazos de elevación de la compuerta trasera, por una pieza
con diseño mejorado, sin costo para usted.
Lamentablemente, en este momento, no hay piezas de repuesto disponibles para esta reparación. Tenga la
seguridad de que Volvo trabaja para garantizarle que obtenga los brazos de elevación de repuesto
necesarios, lo antes posible. Le enviaremos una segunda carta de notificación en cuanto estén disponibles
los brazos de elevación de repuesto.
¿Qué debe hacer ahora?
Si experimenta ruidos o separación de los brazos de elevación de la compuerta trasera cuando opera su
compuerta trasera, o en caso de que los brazos de elevación se doblen o la compuerta no cierre
correctamente, no abra ni cierre la compuerta trasera. Comuníquese de inmediato con su vendedor de
Volvo para solicitar asistencia.
VOLVO CAR USA LLC
1 Volvo Drive, Rockleigh, NJ 07647
volvocars.us
Si no experimenta ninguno de los síntomas descritos arriba, puede usar la compuerta hasta recibir una
segunda carta de notificación que le indicará que programe una cita con su vendedor de Volvo para esta
reparación.
Si ya no es propietario del vehículo indicado en esta carta, le rogamos nos ayude a actualizar nuestros
registros al enviarnos la información actualizada del propietario actual. Utilice la información de contacto
que aparece en esta carta.
Comuníquese:
Si tiene alguna pregunta, póngase en contacto con su vendedor de Volvo. Si el vendedor no puede
responder sus preguntas, comuníquese con el Centro de Atención al Cliente de Volvo:
1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647
O por teléfono al 1-800-458-1552, las 24 horas del día, los 7 días de la semana. También puede comunicarse con
nosotros a través de http://volvo.custhelp.com/.
Hemos notificado a la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) que
estamos realizando este retiro de producto. Si no le es posible lograr que le realicen este procedimiento
sin costo y dentro de un período razonable, puede comunicarse con el Administrador de la NHTSA a la
siguiente dirección:
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA)
1200 New Jersey Avenue, SE.
Washington, DC 20590
O puede llamar a la línea gratuita de Seguridad Vehicular al 1-888-327-4236 (TTY: 1-800-424-9153).
También puede visitar su sitio web en http://www.safercar.gov.
La ley federal exige que todo arrendador de vehículos que reciba este aviso de retiro de producto debe
reenviar una copia al arrendatario en un plazo máximo de 10 días.
Su seguridad y satisfacción continua con su Volvo y la organización Volvo son muy importantes para
nosotros. Nos disculpamos por cualquier inconveniente causado, y trabajaremos para coordinar que este
servicio importante se realice lo antes posible.
Atentamente,
Bill Casey
Director de Atención al Cliente
February 2019
VIN:
Recall Campaign: R89910
IMPORTANT RECALL NOTICE
Dear Volvo Owner:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety
Act.
Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided that a defect
which relates to motor vehicle safety exists in certain model year 2018 - 2019 XC60
vehicles equipped with a Power Operated Tailgate.
The reason for Recall R89910:
Volvo Cars investigations have identified that on certain vehicles equipped with a power
operated tailgate, the tailgate lifting arms could freeze and fail. This could create noise
and cause the tailgate to stop working. It could also cause the tailgate lifting arms to
separate. If the tailgate arms separate, a spring may be projected rearward and create a
risk of injury.
Your authorized Volvo retailer will replace the tailgate lifting arms with an improved design
part.
What you need to do:
Please contact your authorized Volvo retailer for an appointment to complete this recall at
no cost to you. The repair procedure can take up to 1.0 hour to complete. However, the
time your Volvo retailer requires to service your vehicle may be slightly longer
depending on the vehicle.
If you previously paid to have this corrective action performed, prior to the date on this
letter, your authorized Volvo retailer will honor your receipt with a refund. Please contact
your authorized Volvo retailer service department for details.
Volvo Car Canada Limited
9130 Leslie Street, Suite 101
Richmond Hill, ON
Canada L4B 0B9
Telephone 905 695 9626
Facsimile 905 695 9627
www.volvocars.ca
If you no longer own the vehicle described in this letter, please help us to update our
records by sending us updated owner information using the contact information below.
Please contact:
If you have any questions, please contact your authorized Volvo retailer. If your retailer is
unable to answer your questions, please contact Volvo Customer Care at 1-800-663-8255,
Monday through Friday, 8:30 A.M. to 5:00 P.M. EST or by e-mail at
[email protected]. You may also write to us at 9130 Leslie St. Suite 101,
Richmond Hill, Ontario, Canada L4B 0B9.
Federal law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days. Lessor means a person or entity that is
the owner, as reflected on the vehicle title, of any five or more leased vehicles.
We have advised Transport Canada that we are conducting this recall.
Thank you for being a member of the Volvo family. We hope you will appreciate our efforts
to continually provide you with updated information of importance to your safety and the
quality of your Volvo vehicle.
Sincerely,
Daniel Martin
Director, Customer Service
Février 2019
NIV :
Rappel : R89910
IMPORTANT : AVIS DE RAPPEL
Cher propriétaire d’un véhicule Volvo,
Le présent avis vous est acheminé conformément aux exigences de la Loi sur la sécurité
automobile.
Volvo Car Canada ltée (Volvo), au nom de Volvo Car Group, a convenu que certains XC60
des années-modèles 2018 et 2019 équipés d’un hayon à commande électrique
présentaient un défaut pouvant affecter la sécurité.
Raison du rappel R89910
Volvo a identifié que sur certains véhicules équipés du hayon à commande électrique, les
vérins du hayon pourraient se figer et cesser de fonctionner. Ceci pourrait créer du bruit et
faire en sorte que le hayon ne fonctionne plus. Cela pourrait également entraîner la
séparation des vérins du hayon. Si les vérins du hayon se séparent, un ressort peut être
projeté vers l’arrière et créer un risque de blessure.
Votre concessionnaire Volvo autorisé remplacera les vérins du hayon par une pièce de
conception améliorée.
Voici ce que vous devez faire :
Communiquez avec votre concessionnaire Volvo autorisé pour prendre rendez-vous afin
d’effectuer ce rappel sans frais pour vous. La procédure de réparation peut prendre
jusqu’à 1 heure. Toutefois, le temps requis par votre concessionnaire Volvo pour
procéder à la réparation pourrait prendre un peu plus de temps, selon le véhicule.
Si vous avez déjà payé pour faire effectuer cette réparation préalablement à la date
indiquée dans la présente lettre, votre concessionnaire Volvo autorisé vous remboursera
ces frais sur présentation du reçu. Veuillez communiquer avec le département du service de
votre concessionnaire Volvo autorisé pour tous les détails.
Automobile Volvo Canada Limitée
9130 rue Leslie, bureau 101
Richmond Hill, (Ontario)
Canada L4B 0B9
Télèphone : 905 695 9626
Télècopieur : 905 695 9627
www.volvocars.ca
Si vous n’êtes plus le propriétaire du véhicule dont il est question dans la présente lettre,
aidez-nous à mettre à jour nos dossiers en communiquant avec nous aux coordonnées ciaprès pour mettre à jour ces renseignements.
Communiquez avec nous
Pour toute question, veuillez communiquer avec votre concessionnaire Volvo autorisé. S’il
n’est pas en mesure de répondre à vos questions, communiquez avec le service à la
clientèle de Volvo au 1-800-663-8255, du lundi au vendredi, de 8 h 30 à 17 h, HNE, ou par
courriel à l’adresse [email protected]. Vous pouvez également nous écrire à
l’adresse : 9130, rue Leslie, bureau 101, Richmond Hill, Ontario, Canada L4B 0B9.
Conformément aux lois fédérales, les bailleurs de véhicules qui reçoivent le présent avis de
rappel doivent en acheminer une copie aux locataires dans les dix jours. Le bailleur est la
personne ou l’entité qui est propriétaire, tel que précisé dans le titre de propriété du véhicule,
d’au moins cinq véhicules loués.
Nous avons informé Transports Canada du présent rappel.
Merci de faire partie de la famille Volvo. Nous faisons toujours tout en notre pouvoir pour
vous transmettre les renseignements importants les plus récents concernant votre sécurité
et la qualité de votre véhicule Volvo.
Cordialement,
Daniel Martin
Directeur, Service à la clientèle