PIE0506A
Service Bulletin Details
Public Details for: PIE0506A
This engineering informational bulletin is requesting information that the dealer needs to call the engineer listed if a customer has received error message 220_7 when trying to remote start their vehicle with mobile app.
- 2019 -
Models from 2019
2019 CADILLAC ESCALADE |
2019 CADILLAC ESCALADE ESV |
2019 CHEVROLET CAMARO |
2019 CHEVROLET CORVETTE |
2019 CHEVROLET SUBURBAN |
2019 CHEVROLET TAHOE |
2019 GMC YUKON |
2019 GMC YUKON XL |
Subject: Engineering Information – Remote Start Mobile App Fails Intermittently Attention: Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this condition or the EI does not show in GWM/IVH, disregard the PI and proceed with diagnostics found in published service information. THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more details on the use of Engineering Information bulletins. This PI has been revised to add the 2019 Suburban. Please discard PIE0506. Brand: Model: Model Year: Cadillac Escalade Models Chevrolet Camaro VIN: from to 2019 2019 from Engine: Transmission: 5.3L (L83) All to 6.2L (L86, LT4, LT1) Corvette Suburban Tahoe GMC Yukon Models Involved Region or Country North America Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI. Some customers may comment that the remote start mobile app fails intermittently. GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be used to "root cause" the customer's concern and develop/validate a field fix. Cause Correction If you encounter a vehicle with the above concern, the dealer needs to call the engineer below if a customer has received error message 220_7 when trying to remote start their vehicle with the mobile app. Contact Information Engineer Name Phone Number Zaid Azzawi (248) 804-1539 Please include the following information if leaving a message: – Technician name – Dealer name and phone number – Complete VIN and repair order (R.O) number On the repair order, document the date and time the call was placed (even if the engineer was not reached). If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI. 1 Warranty Information If engineer was contacted or required information was provided, use: Labor Operation Description Labor Time 3481108* Engineering Information – Remote Start Mobile App Fails Intermittently 0.2 hr *This is a unique Labor Operation for Bulletin use only. 2