TT248

Volume 248 - March 2019
The ESP series will be available on Mitsubishi
Academy March 1, 2019. It will be divided into
5 modules that focus on 5 key service
procedures:
Vehicle Technical Info . . . . . . . page 1
CVIR Success . . . . . . . . . . . . . . . page 7
ESP1 > System Setup
Training News . . . . . . . . . . . . . . page 8
ESP2 > ECUs
Techline Information . . . . . . . . page 9
ESP3 > Key Programming
MEDIC Information . . . . . . . . . . page 9
ESP4 > Multi-Information Display (MID)
Bulletin Review . . . . . . . . . . . . . page 9
ESP5 > TPMS Programming
GROUP 00 - General
DEALER LETTER: UPDATED ADVANCED
ELECTRONIC SERVICE PROCEDURES —
All Models and Years.
A letter was recently sent to all U.S. Dealers
from MMNA Aftersales and states:
“MMNA is committed to providing your
dealership with Technical Training that will
enhance your Technicians’ ability to fix our
customers’ vehicles right the first time and on
time.
Our technical training design team has
recently completed an update to the
Advanced Electronic Service Procedures
(AESP) course. This course provides new
information related to our latest scan tool MUT-III SE, and updates other key processes
necessary to properly diagnose and repair our
newest technology. The new course is called
ESP (Electrical Service Procedures).
As evidenced by the high frequency of calls to
the MMNA Techline, many of these topics
present a challenge to some of our
technicians – completion of this course will
help them overcome these challenges!
1
Technicians that have already completed
AESP will maintain their AESP credit until
September 3O, 2019. On October 1, 2019, ESP
will replace AESP as a core class
requirement. In the interest of providing
efficient and effective Technical Training,
Technicians
with
AESP
credit
will
automatically receive credit for ESP1 and
ESP2, but still must complete ESP3, ESP4, and
ESP5 to complete ESP. Technicians that did
not complete AESP must complete all 5 ESP
modules for credit.
ESP is a 100% web-based course – please do
not wait until the last minute to take full
advantage of the knowledge gained from
completing this course to improve your fixed
right the first time scores, and maintain or
increase your core course completion
percentage.
Note: The new material will also be available
on the MDL > Service > Technical Training >
Electronic Service Procedures, empowering a
technician to search and reference the
information, on a smart phone, while
repairing a customer’s vehicle. The original
AESP Self Study Guide will remain available for
reference, and is located on the MDL > Service
> Tech Training > Training Resource Library >
Curriculum & New Model Courses > AESP
Course Guide.”
S
DEALER LETTER: MIDTRONICS BATTERY
TESTER UPGRADE & BATTERY MANAGEMENT
INFORMATION SYSTEM — All Models and
Years.
Provides management the ability to
quickly check all testing activity at your
dealership
Most dealerships’ existing EXP 830s are over
8-years old – resulting in the following
drawbacks to further reliance on it as the sole
battery and electrical diagnostic system
solution:
 EXP-830 went out of production in
11/2018 – there are zero replacements
available
 Units require an internal battery that has
an estimated 8-year life span –
replacement cost is $329
MMNA warranty will continue to accept
warranty test codes from both the CPX-930
and EXP-830 – maximizing your previous
investment and increasing technician
efficiency by providing access to a secondary
tester.
To absolutely minimize dealer cost, MMNA
negotiated deep discounts and will be
distributing the new tester beginning
3/25/2019 with a parts stock order –
eliminating additional shipping costs. Dealer
cost for the CPX-930 will be $1,490.00 + tax.
The CPX-930 kit will include as no cost
options, a docking station and 3-meter cable.
A monthly $9.99 BMIS subscription fee will be
assessed to your dealer statement.
The tester upgrade will provide your
technicians the Right Tool For The Job of
building a core of devoted customers – it can
also be considered an investment in the
future success of your business.“
A letter was recently sent to all U.S. Dealers
from MMNA Aftersales and states:
“MMNA will soon be launching a new battery
and electrical diagnostic analyzer, Midtronics
CPX-930,
and
cloud-based
Battery
Management Information System (BMIS).
These are considered essential items for
dealers.
The CPX-930 and BMIS offers several
advanced features designed to make your
shop more efficient and productive – please
access https://mmna.cpx900.com/ to see a
video of these features and other useful
information:
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S
S
S
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VIN scanning
 Simply scan the VIN bar code to
automatically record the VIN – keying
in the VIN is no longer necessary
Prepopulated
MMNA
battery
specifications
 OEM or Diamond Care battery
information will be prepopulated
based on VIN scan – eliminating the
need to key in Battery Post, Type, Units
and Rating
Seamless integration of battery and
system test results into CVIR (current)
and MiCAR (to be developed)
 Every test result will automatically
transmit via your Wi-Fi connection to
BMIS where it can be imported into
your inspection report with a simple
click – no more keying in or
transferring from a SD card
Warranty codes stored by VIN
 Removes the need to document or
attach print out to the repair order for
warranty code retrieval
Tester is always kept up to date
 Over the air updates for new model
year
information
or
software
upgrades
Conductance profiling
 Significant reduction in “charge and
retest” decisions – less time spent on
charging batteries to get a judgement
 Identifies batteries with poor reserve
capacity
MIDTRONICS CPX-930 FAQ — All Models and
Years.
The following FAQ was sent with the Dealer
Letter detailed above, and states:
“Q. Why do I need to purchase another
battery tester? My old one works fine.
A. More than likely, your current EXP-830
tester is over EIGHT years old. If it breaks in the
near future, it probably cannot be fixed. Plus,
there are absolutely zero replacement units
available. You will have to purchase a new
CPX-930 and the one-off price would be
substantially more than what this tester is
costing you. Also, the EXP-830 has an internal
battery with an estimated eight-year life
span. Chances are this battery will need to be
replaced in the future, and it will cost $329 to
replace – 22% of the cost for a new CPX-930
– for an obsolete unit!
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Q. $1,490 seems like a high price to pay for
this tester, why is it so costly?
A. MMNA has completed a thorough
evaluation of testers and selected the
CPX-930 as the best value for the
functionality
offered.
Some
other
manufacturers are launching combined
charging station/testers as essential tools.
The average cost of these is substantially
higher. Also, to absolutely minimize dealer
cost of this unit, MMNA completed intense
negotiations with the supplier and will be
distributing the tester through our Parts
systems. In addition to lowering the cost, this
eliminates the need for your dealership to pay
shipping charges. The CPX-930 also offers
several enhancements over the EXP-830,
including




Built in wireless communications
Color and common user interface screen
Database driven testing
Conductance profiling
Information System (BMIS), and receive the
latest updates. Follow the steps below to get
started. These steps are also provided in the
CPX-930 User Manual.
Power up the tester by placing the tester in
the docking base or connect the test cables to
a 12-volt power supply. The tester will take a
few moments on initial startup out of the box.
This is normal. Use the     arrows
to navigate from screen to screen, select
different options and when necessary,  to
select or continue to the next step.
To connect to WiFi, follow these steps





Q. What do I do with my old tester?
A. You can continue to use the EXP-830 for
warranty or customer pay. The warranty
system will continue to accept warranty test
codes from the EXP-830. Having two testers
will make it easier to implement a 100%
battery test process in your store – increasing
your bottom line and customer satisfaction.



From Main Menu screen select Settings
From Settings screen select Network
From Network Settings screen select
WiFi
From WiFi Settings screen select
Automatic
From WiFi Setup screen select the WiFi
network of your choice and Enter
From Password screen (input your WiFi
password) and Save
“Connected to:” screen appears when
WiFi connection is successful press Next
Press  to return to the Network
Settings screen
Press  to return to the Settings screen
To register to BMIS follow these steps-
Q. What is my ROI?
A. The average dealer will fully recover the
tester cost from the gross profit on 17
warranty battery replacements*. Your gross
profit from every customer pay or warranty
battery replaced after that will be your return.
*Based on warranty labor times, average warranty
labor rate, 70% GP%, average Diamond Care
battery cost, and average warranty parts markup”
TIN-19-00-001: CPX-930 BATTERY & SYSTEM
ANALYZER AND BATTERY MANAGEMENT
INFORMATION SYSTEM (BMIS) — All Models
and Years.
TIN-19-00-001 was recently released and
states:
“You will soon be receiving your new CPX-930
Midtronics Battery & System Analyzer. All
dealers are required to have this new
Essential Special Tool. Please DO NOT reject
delivery or return it. Before using your
CPX-930 it must first be connected to WiFi,
registered to the Battery Management
3








From Main Menu screen select Settings
From Settings screen select BMIS
Settings
From BMIS Settings screen select User
Credentials
From User Credentials screen select
Username
Input Username (email address) and Save
From User Credentials screen select
Password
Create and Input a Password, and Save

Press  to return to the BMIS Settings
screen
From BMIS Settings screen select Dealer
Code
Input Dealer Code and Save

Press  to return to the Settings screen

Refer to the User Manual to setup and adjust
the tester display and time, shop and
administrative settings.
IMPORTANT!
After completing the above steps follow the
procedure below to ensure your new tester
is updated with the latest operating
software, currently version C.
NOTE: To perform updates, tester must be in
docking base or connected to a 12-volt power
supply.
Over The Air (OTA) Update
After the Tool establishes a WiFi connection,
it will look for an update. If an update is found,
an alert will show in the Messages icon.
The OTA update will take approximately 50
minutes from start to finish. When the update
finishes the unit resets and will return to the
home screen.
To verify your tool is at the latest version of
operating software, select “Version” on the
home screen.
Selecting the Messages icon will take the User
through the update process.
The version number should end with “C” as
shown below.
The Tool will remain at 0% for up to 2-1/2
minutes. The Tool will then display the
percentage of the update file downloaded.
After approximately 40 minutes, the
download will complete and the update will
begin.
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To access your BMIS account from the MDL
follow the path below.

service -> service tech resources ->
Battery Management Information System
Based on the above, when diagnosing an
inoperative taillight:
1) Always check if the other lights on the same
circuit are working properly:

Additional information on using the CPX-930
and
BMIS
is
available
at
https://mmna.cpx900.com”
Front marker lights and Daytime Running
Lights (if applicable);
 Glove box light (only for the RH side
circuit);
 License plate lights (only for the LH side
circuit).
2) Check ETACS for DTCs.
GROUP 54 - Chassis Electrical
Example 1: A burnt front marker light bulb, if
shorted to ground internally, would shut
down the power to the same side taillight.
FRONT CHASSIS HARNESS SHEATH NOT
CLIPPED TO A BRACKET — 2014-19 Outlander,
2.4L.
The clip on the wiring harness sheath (shown
in the photo below) is used by the supplier for
all markets, and does NOT attach to any
brackets in the vehicle. This is by design — no
repairs are required.
Left Side
of Vehicle
Front Chassis
Harness Sheath
Example 2: A burnt glove box light bulb, if
shorted to ground internally, would shut
down the power to the RH front and rear
marker lights (see related Tech Talk article
TT-239-54-001).
Also, please keep in mind that aftermarket
taillight assemblies cannot be replaced under
warranty (see related Tech Talk article
TT-224-54-001).
Always consider that incorrect repairs are
subject to debit action.
Metal Impact
Bracket
Clip
FCM SENSOR CALIBRATION TARGET
POSITION ORIENTATION — All models w/FCM:
2017 and newer Outlander, 2018 and newer
Eclipse Cross, Outlander PHEV, Outlander
Sport
TAILLIGHTS “NOT WORKING” — 2011 and
newer Outlander Sport.
MMNA has been collecting and investigating
“inoperative” taillight assemblies and found
that 100% of the tested parts were working
normally.
To avoid unnecessary replacement of
good-working taillight assemblies, please
note the following; the marker light circuits
(LH & RH) have a built-in protection logic
inside the ETACS which temporarily shuts
down the power to the marker lights (LH
and/or RH) whenever a short circuit is
detected. Also, a DTC will set in the ETACS –
B16A7 for RH side, and B16A8 for LH side
however there are no warning light(s) on the
dashboard for these DTCs. To resume power
to the marker light circuits, simply turn OFF
and ON the lights from the column switch
after resolving the short circuit.
5
When calibrating the Forward Collision
Mitigation (FCM) sensor, located at the top of
the windshield, you must position the FCM
targets correctly, as shown below.
Correct Orientation of FCM Targets
If the targets are not positioned correctly, as
shown in the following photo, calibration of
the FCM sensor will be unsuccessful.
GROUP 55 - Heater, A/C, & Ventilation
Incorrect Orientation of FCM Targets
 REPLACEMENT OF A/C COMPRESSOR VS
A/C COMPRESSOR AND CLUTCH ASSEMBLY —
All models.
Should an A/C compressor need to be
replaced, dealers should utilize the most cost
effective repair option. Most of the time, the
A/C compressor is available without the
clutch assembly and can be purchased for
less expense than the A/C compressor and
clutch assembly (Outlander Sport/RVR shown
below for example).
A/C Compressor
The FCM target and printing instructions
(shown below) can be located on the MDL,
under service -> service tech resources ->
Worksheets, Questionnaires, Job Aids -> Job
Aids.
A/C Compressor and
Clutch Assembly
For detailed instructions on calibratiing the
FCM sensor, refer to Group 54A in the
applicable vehicle Service Manual.
6
CVIR Success
O'Brien Mitsubishi, Normal, IL
A dealer who increased their service business using
the Computerized Vehicle Inspection Report.
O'Brien Mitsubishi's CVIR Team (L-R): Matt Builta (Technician), Chris Gordon (Technician), Bill Condor (Technician),
Bill Danosky (Service Advisor Assistant), John Horner (Technician), Rich Utter (Master Elite Technician), Janel DeBord
(Assistant Service Manager)., Brandon Kessinger (Service Manager). Andrew Greene (Service Advisor).
O’Brien Mitsubishi in Normal, Illinois, has been doing business since 1987. They’ve been using the
CVIR process since it began over 5 years ago. In the beginning, technicians would mark up a paper
copy, then one person would enter it all on the PC. For the past year however, technicians have
been filling it out directly on a PC tablet. This has proven to be a much more efficient practice.
During a busy time of year, like Summer for instance, technicians may complete 30 or more CVIR
reports a day.
According to Service Advisor assistant, Bill Danosky, it’s easy to see the benefits of using the CVIR
process when customers respond to the recommendations on the spot. About 70% of O’Brien’s
customers are waiting at the dealership for their car to be serviced. During this wait, the Service
team emails the CVIR report to the customer, who often responds right away. If the customer
doesn’t respond, someone in the Service team will discuss the report with them in person.
Customers may also call a day or 2 later to order work that was suggested in the emailed report.
Service Manager Brandon Kessinger has been with O’Brien for 16 years. A skilled technician
himself, he is assisted by several long-term technicians with extensive experience: Rich Utter has
been there 30 years, since the dealership opened, and has earned Master Elite Technician; Chris
Gordon has devoted 25 years; and John Horner has 21 years with O’Brien. Adding to the team are
technicians Bill Condor and Matt Builta. In fact, Chris Gordon believes their service department
stands out from other dealers because the technicians here collectively have over 100 years
experience. Assistant Service Manager Janel DeBord has an integral role on the team., stepping
in as Service Manager when Brandon's away. A skilled Parts department and various porters
round out the team and help get the job done right.
Over the past 30 years, O’Brien Mitsubishi has built up tons of good faith and good will with their
large customer base. O’Brien’s team has earned credibility with customers by demonstrating
honest practices, consistency in their work, and always striving to do the right thing, giving
customers the benefit of the doubt. The CVIR process has been a great tool helping O'Brien's
service team deliver great customer service, and ultimately, great customer satisfaction. Keep
up the great work O'Brien!
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Technical Training Schedule
April - May 2019
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below,
contact your District Parts & Service Manager for information about Mobile Training in your area.
NORTHEAST REGION
New Jersey Technical Training Center
SOUTHEAST REGION
Atlanta Technical Training Center
CENTRAL REGION
Bloomington/Normal, IL Technical Training Center
CENTRAL REGION
Dallas Technical Training Center
WEST REGION
California Technical Training Center
The first quarter technical quiz (TQ0119) will end at midnight on 3/31/2019. Successful
completion of the technical quizzes are required for Service Technicians who wish to obtain
or maintain DiamondPro Certification.
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HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Techline is closed every other THURSDAY
9:30 - 10:30 A.M. (PST) for a staff meeting.
HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.
Since Tech Talk 247 the following
bulletins have been released.
2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted
Publication
Number
Publication Title
Applicable Models
2/27/2019
TSB-19-23-001
Correction to Automatic Transaxle Data List
Reference Table for F6AJA & W6AJA - SMR
2007-16 Outlander
2/27/2019
TSB-19-33-004
Updates to Front Wheel Alignment Check &
Adjustment Procedure - SMR
2014-15, 2017 Mirage, 2017 Mirage G4
2/27/2019
TSB-19-34-002
Updates to Rear Wheel Alignment Check &
Adjustment Procedure - SMR
2014-15, 2017 Mirage, 2017 Mirage G4
2/27/2019
TSB-19-52B-004
Correction to SRS-ECU Diagnostic Trouble Codes
List - SMR
2014-15, 2017-18 Mirage, 2017-18
Mirage G4
3/13/2019
TSB-19-23-002
Additional Service Parts for Transaxle Removal &
Installation - SMR
2013-15 Outlander Sport/RVR
3/13/2019
TSB-19-23-003
Transaxle Control: Addition of Shift Indicator Panel
Removal & Installation - SMR
2011-17 Outlander Sport/RVR
3/13/2019
TSB-19-23-004
Corrections to the Replacing CVT Assembly & Valve
Body Assembly Procedures - SMR
2015 Outlander Sport/RVR
3/13/2019
TSB-19-54-003
Addition of Main Drive Lithium-ion Battery
Disassembly & Maintenance Procedure – SMR
2012 i-MiEV
3/13/2019
TSB-19-54-004
Addition of Main Drive Lithium-ion Battery
Disassembly & Maintenance Procedure – SMR
2013-14 i-MiEV
3/13/2019
TSB-19-54-005
Addition of Main Drive Lithium-ion Battery
Disassembly & Maintenance Procedure – SMR
2016 i-MiEV
3/13/2019
TSB-19-54-006
Updated BSW-ECU Inspection Procedure – SMR
2017 Outlander
3/13/2019
TSB-19-55-001
Updated Diagnostic Trouble Code Procedures for
A/C Control Unit – SMR
2012 i-MiEV
3/13/2019
TSB-19-55-002
Updated Diagnostic Trouble Code Procedures for
A/C Control Unit – SMR
2013-14 i-MiEV
3/13/2019
TSB-19-55-003
Updated Diagnostic Trouble Code Procedures for
A/C Control Unit – SMR
2016 i-MiEV
3/14/2019
TSB-19-31-001
Caution Added to Valve Installation of TPMS
Transmitter - SMR
2014-15 Mirage
9
2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns (Continued)
Date Posted
Publication
Number
Publication Title
Applicable Models
3/14/2019
TSB-19-36-001
Cautions Added to Parking Brake Lever Adjustment,
Removal & Installation - SMR
2018 Eclipse Cross
3/14/2019
TSB-19-42B-002
2016 Outlander Body Repair Manual Information
Revised - SMR
2016 Outlander
3/14/2019
TSB-19-52A-001
Cautions Added to Shift Lever Panel Removal &
Installation Procedure - SMR
2018 Eclipse Cross
3/21/2019
TSB-19-42A-001
Noise from Gas Springs When Opening & Closing
Tailgate
2016-19 Outlander, 2018-19
Outlander PHEV
3/21/2019
TSB-19-54-001REV
Quick Charging with ABB Quick Charger Stops Due
to Isolation Error - Revised
2016-17 i-MiEV, 2018-19 Outlander
PHEV
3/21/2019
TSB-19-54-007
Updated FCM/LDW/AHB-ECU Sensor Calibration
Procedure - SMR
2017 Outlander
Since Tech Talk 247 the following
TINs/ATINs have been released.
2019 Technical Information Notices, Advance Technical Information Notices
Date Posted
3/25/2019
Publication
Number
TIN-19-00-001
Publication Title
CPX-930 Battery & System Analyzer and
Battery Management Information System
(BMIS)
Applicable Models
All models
 2019 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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