B620119

TIS Service Bulletin
Page 1 of 3
SI B62 01 19
Instruments
March 2019
Technical Service
INSTRUMENT CLUSTER AND ONBOARD COMPUTER
INTERMITTENTLY INOPERATIVE
MODEL
G05 (X5 Sports Activity
Vehicle)
G07 (X7 SAV)
G20 (3 Series Sedan)
G29 (Z4
Roadster)
G14 (8 Series
Convertible)
G15 (8 Series
Coupe)
Produced from July 1, 2018 thru March 30, 2019
SITUATION
Instrument Cluster ( KOMBSP18 ) functions are intermittently
inoperative, including:

On-board Computer (BC) button on turn signal stalk (BC
button shown at left)

Radio displays

Menu button

Turn signal displays

Arrows on multifunction steering wheel

MFL thumbwheel control (shown at left)
Additionally, the audio source, radio station, or music track cannot be changed using the MFL.
Normal functionality may possibly return after a sleep cycle or a battery reset.
This affects vehicles with:

Integration level S18A-18-11-5xx

Live Cockpit Professional (option code 6U3) including the instrument cluster High 4.1.
While the Kombi is not working properly the rest of the system is working properly. The customer can still use
the Central Information Display (CID) for items such as entertainment settings, Driver Experience settings, etc,
utilizing the I drive controller. The telephone functions are not affected.
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CAUSE
Unfavorable software at system start-up.
CORRECTION
Program/encode the vehicle to Integration level (I-level) S18A-19-07-510 or higher.

I-level S18A-19-07-510 will be supported by ISTA 4.18.1, estimated available in early July 2019
Note: Parts replacement will not provide a solution to this situation.
PROCEDURE
1. Perform a diagnostic quick test to obtain the I-level.
2. If the I-level is S18A-18-11-5xx or lower, program the vehicle to I-level S18A-19-07-510 or higher.
Always connect a BMW-approved battery charger/power supply ( SI B04 23 10 ) when performing
programming.
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Programming and Diagnostics / Programming Documentation
3. Confirm proper operation of the instrument cluster displays using the BC stalk button and MFL controls.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect
Code:
6211204200
KOMBI display/pixel/backlighting (in the instrument cluster)
malfunction
Labor
Operation:
Labor
Allowance:
Description:
00 00 006
Refer to
AIR/KSD2
Performing “vehicle test” (with vehicle diagnosis system –
checking faults) (Main work)
Refer to
AIR/KSD2
Performing “vehicle test” (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to
AIR/KSD2
Connect an approved battery charger/power supply (indicated in
KSD2 as “Charging battery”)
Refer to
AIR/KSD2
Programming/encoding control unit(s)
Or:
00 00 556
And:
61 21 528:
And:
61 00 730
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
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Refer to AIR/KSD2 for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Programming and Encoding - Vehicle Control Units
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable AIR/KSD2 labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
B. For control module failures that occurred “prior” to performing this programming procedure:
When “covered” under an applicable limited warranty, claim this control module-related repair work using
the applicable defect code and labor operations (including diagnosis) in AIR/KSD2.
[ Copyright ©2019 BMW of North America, Inc. ]
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